Thompson Central Park New York, by Hyatt

Hotels
Thompson Hotels
8.4 (1444 reviews)
119 West 56th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Spacious rooms
Cons:
Poor cleanliness
Disappointing breakfast
High bar prices

Categories

Cleanliness
7.35
Cleanliness was noted as disappointing with issues during stay.
Service
9.35
Overall service was reported as friendly and helpful.
Location
9.35
Location is perfect for exploring Manhattan and close to tourist attractions.
Room Quality
8.85
Rooms were spacious and equipped with essentials, with some mentioning issues in a few rooms.
Amenities
8.35
Amenities were adequate but varied in quality.
Value for Money
8.85
Reasonably priced for the location, but some felt the breakfast did not meet expectations.
Food and Beverage
6.35
Breakfast was disappointing, with limited selection and poor quality.
Overall Experience
8.75
Overall experiences varied but many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:44

Property Description

Luxurious Rooms and Suites
Indulge in a stay at Thompson Central Park New York, where each room and suite is thoughtfully designed with refined finishes and unexpected touches, offering a perfect blend of comfort and style.

Culinary Delights
Savor the exquisite culinary offerings at Chef Manish Mehrotra's Indian Accent restaurant, as well as the iconic Burger Joint outpost for a quick and tasty meal, all conveniently located within the hotel.

Wellness Oasis
Unwind and rejuvenate at our Underground retreat, featuring a state-of-the-art gym and top-notch beauty services, ensuring a holistic approach to your well-being during your stay.

Experience the epitome of luxury and convenience at Thompson Central Park New York. Book now for an unforgettable stay!

Important information:

Please note that the credit card used at the time of booking must be presented at check-in. If the credit card used is not under the guest’s name, a credit card authorization form must be completed prior to check in. Please contact the hotel for further details.

Please note that breakfast price per person included rates include breakfast for 2 adults only at Parker's. Additional charges apply for all additional occupants.

Pet fee is as follows:
50 USD per day for up to 5 nights
Additional 100 USD deep cleaning fee for 6-30 nights

In-room dining is available 24/7.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 95 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per stay when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1444 reviews
Cleanliness: 7.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 6.35
Overall Experience: 8.75
V
veli couple tr
7
2026-07-03 via Nuitee
V
veli couple tr
7
2026-07-03 via Nuitee
V
veli couple tr
6
2026-07-03 via Nuitee
N
niki family_with_children in
10
2026-07-03 via Nuitee
S
Sophie3007 solo_traveller gb
10
2026-07-02 via Nuitee
M
Mancilla Malagon solo_traveller mx
10
Pros:

La ubicación es muy muy buena, las habitaciones son amplias.

Cons:

No me gustó que los bellboys me asignarán un taxi informal. No prendió su sistema camino a jfk y me cobró por fuera lo que quiso.

2026-07-02 via Nuitee
G
Giorgia extended_group it
10
2026-06-30 via Nuitee
T
Tatiana solo_traveller ca
6
Excellent Midtown location, but the room did not provide good and shower was broken
Pros:

I stayed in Room 925 from June 24–28 and had mixed feelings about my stay.

The location is excellent and was the main reason I chose the hotel. The staff was courteous, and I appreciated that they said they would send someone to address the issues I reported.
Excellent location within walking distance of Central Park, Fifth Avenue, Broadway.

Unfortunately, for the price I paid, the overall value was disappointing. At a similar nightly rate, I could have stayed at iconic luxury properties such as The Pierre, and I expected a much higher standard.

The biggest issue was the shower. The diverter never fully switched from the bathtub faucet to the overhead rain shower, so water continued pouring into the bathtub while I showered. As a result, the tub gradually filled with water, and I found myself standing in a puddle of soapy water. I reported this during my stay and was told it would be repaired, but the problem remained until I checked out.

I also found hair in the bathroom upon arrival, which immediately affected my confidence in the room's cleanliness.

The bathroom itself feels quite dated. The high bathtub with a shower instead of a modern walk-in shower was inconvenient, and there are no grab bars or secure handholds when stepping out. Although I am fit and active, I nearly slipped getting out of the tub. I would be genuinely concerned about the safety of older guests, as this seems like an avoidable liability risk.

Overall, the hotel has an excellent location and good potential, but the room did not match the premium price charged. I left feeling that I had paid luxury hotel rates without receiving a luxury hotel experience.

I hope management will take this feedback seriously, as I would like to return in the future if these issues are addressed. Given that I reported the maintenance problem during my stay and it was not resolved before my departure, I would appreciate a goodwill gesture or loyalty points to acknowledge the inconvenience.

Cons:

Unfortunately, for the price I paid, the overall value was disappointing. At a similar nightly rate, I could have stayed at iconic luxury properties such as The Pierre, and I expected a much higher standard.

The biggest issue was the shower. The diverter never fully switched from the bathtub faucet to the overhead rain shower, so water continued pouring into the bathtub while I showered. As a result, the tub gradually filled with water, and I found myself standing in a puddle of soapy water. I reported this during my stay and was told it would be repaired, but the problem remained until I checked out.

I also found hair in the bathroom upon arrival, which immediately affected my confidence in the room's cleanliness.

The bathroom itself feels quite dated. The high bathtub with a shower instead of a modern walk-in shower was inconvenient, and there are no grab bars or secure handholds when stepping out. Although I am fit and active, I nearly slipped getting out of the tub. I would be genuinely concerned about the safety of older guests, as this seems like an avoidable liability risk.

2026-06-29 via Nuitee
A
Alfonso solo_traveller pa
10
2026-06-29 via Nuitee
C
Claudia couple us
10
2026-06-29 via Nuitee
R
Ross couple ca
5
2026-06-28 via Nuitee
S
shuroog family_with_children sa
10
Pros:

لا يوجد

Cons:

كل شي اعجبني الموقع والخدمات

2026-06-25 via Nuitee
I
Isabel family_with_children nl
6
Cons:

Worst customer service ever. The most simplest thing of obtaining an invoice is still not resolved

2026-06-25 via Nuitee
E
Eva family_with_children us
9
2026-06-23 via Nuitee
S
Sinisa solo_traveller hr
10
Pros:

Our stay at Thompson Central Park New York was truly exceptional.
We were traveling with my children, and my son celebrated his 9th birthday during our stay. The hotel managed to organize a beautiful football/soccer-themed room decoration in just one day, which is something that is usually almost impossible on such short notice. A special thank you to Jason, the front office manager, who organized everything and truly went above and beyond. From our very first meeting, Jason treated me not just as a guest, but almost like a New York friend. He was always available, helpful, kind, and genuinely cared about making our stay special.

The rooms are extremely clean, elegant, and well maintained, with very good bathroom amenities. The air conditioning works perfectly, and the room temperature can be adjusted easily, which was very important for us. The room does not have classic curtains, but it has excellent blackout shades that completely block the morning light, something I especially appreciated while traveling with children.

The hotel bar does not have a very large food menu, but the offer is carefully designed and feels like something you would expect from a very good restaurant. Everyone can find something they like, and the quality is excellent.

The location is simply unbelievable. You are in the very center of Manhattan, close to everything, but at the same time the hotel feels calm, quiet, and peaceful, almost as if you are miles away from the city noise.
The service, comfort, room quality, location, and kindness of the entire staff fully justify the price. Honestly, for this level of service, location, and room quality, the price could even be higher.

The hotel also kindly allowed us a late check-out at no additional cost, which was extremely helpful because we had a later flight and were traveling with children.

If you are looking for a hotel in Manhattan, do not waste time searching further.

2026-06-23 via Nuitee
Атаев solo_traveller uz
10
2026-06-22 via Nuitee
H
Heather family_with_children us
10
2026-06-21 via Nuitee
D
Dorothea family_with_children de
10
2026-06-19 via Nuitee
O
Omer solo_traveller sk
10
Pros:

מושלם, הכל מיקום חדר ניקיון צוות

Cons:

הבר למטה

2026-06-17 via Nuitee
S
Shuckeena family_with_children us
10
Everything was perfect
Pros:

It was such a perfect experience
Destiny was amazing

2026-06-17 via Nuitee