Thompson Central Park New York, by Hyatt

Hotels
•
Thompson Hotels
8.4 (1453 reviews)
119 West 56th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Spacious rooms
Cons:
Poor cleanliness
Disappointing breakfast
High bar prices

Categories

Cleanliness
7.35
Cleanliness was noted as disappointing with issues during stay.
Service
9.35
Overall service was reported as friendly and helpful.
Location
9.35
Location is perfect for exploring Manhattan and close to tourist attractions.
Room Quality
8.85
Rooms were spacious and equipped with essentials, with some mentioning issues in a few rooms.
Amenities
8.35
Amenities were adequate but varied in quality.
Value for Money
8.85
Reasonably priced for the location, but some felt the breakfast did not meet expectations.
Food and Beverage
6.35
Breakfast was disappointing, with limited selection and poor quality.
Overall Experience
8.75
Overall experiences varied but many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:44

Property Description

Luxurious Rooms and Suites
Indulge in a stay at Thompson Central Park New York, where each room and suite is thoughtfully designed with refined finishes and unexpected touches, offering a perfect blend of comfort and style.

Culinary Delights
Savor the exquisite culinary offerings at Chef Manish Mehrotra's Indian Accent restaurant, as well as the iconic Burger Joint outpost for a quick and tasty meal, all conveniently located within the hotel.

Wellness Oasis
Unwind and rejuvenate at our Underground retreat, featuring a state-of-the-art gym and top-notch beauty services, ensuring a holistic approach to your well-being during your stay.

Experience the epitome of luxury and convenience at Thompson Central Park New York. Book now for an unforgettable stay!

Important information:

Please note that the credit card used at the time of booking must be presented at check-in. If the credit card used is not under the guest’s name, a credit card authorization form must be completed prior to check in. Please contact the hotel for further details.

Please note that breakfast price per person included rates include breakfast for 2 adults only at Parker's. Additional charges apply for all additional occupants.

Pet fee is as follows:
50 USD per day for up to 5 nights
Additional 100 USD deep cleaning fee for 6-30 nights

In-room dining is available 24/7.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 95 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per stay when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1453 reviews
Cleanliness: 7.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 6.35
Overall Experience: 8.75
G
Georgy • solo_traveller • ru
6
Pros:

Location although this area is at all times very crowded. The room was renovated and looked nice.

Cons:

I got room with a park view. It's not exactly what you expect paying for the view. First of all the window is dirty and has bird's marks which is very unpleasant. Then although you can see the park but there are buildings in between and what you actually see is a huge water tower. For a 5 stars hotel they could offer more cosmetics in the bathroom. They take a deposit but the fridge is empty so why taking deposit?

2026-07-18 • via Nuitee
D
dikla • family_with_children • il
10
2026-07-18 • via Nuitee
M
Matthew • solo_traveller • za
6
Pros:

Great location. Good restaurants in vacinity

Cons:

They double charged my room and my travel agent was told they can hold the amount up to 30days. Which is absolutely bullshit. The room was paid in full when I left and therefore the hold room.hold should be transfered immediately thereafter. Staff were ok but not great for hospitality

2026-07-13 • via Nuitee
M
Michael • extended_group • gb
7
We had a good time as the location is very good. The staff were friendly and helpful but I think that the hotel is a bit
Pros:

Good location. Staff were friendly and helpful.

Cons:

Had problems with the shower leaking. It was fixed but then didn’t work properly.
Couldn’t get late night drinks in the bar as residence.
Quality was good but wouldn’t put it at 5 star.

2026-07-09 • via Nuitee
K
Kuandyk • family_with_children • kz
8
Pros:

Отель очень хорошим расположении, номер достаточно большой, мы вместились всей семьей.

Cons:

Завтраки однообразные и не вкусные. Ванные принадлежности все время необходимо просить, мы привыкли что все в номере сразу ))

2026-07-09 • via Nuitee
D
Diego • solo_traveller • gb
10
2026-07-07 • via Nuitee
M
MARIO • family_with_children • cl
10
Excelente ubicación
Pros:

Ubicación y habitación

Cons:

Mucho ruido de otras habitaciones

2026-07-07 • via Nuitee
H
HORACIO • family_with_children • br
10
2026-07-07 • via Nuitee
A
Atalinder • family_with_children • us
8
Good
Pros:

Good

Cons:

Good

2026-07-07 • via Nuitee
T
Teixeira • solo_traveller • br
10
2026-07-06 • via Nuitee
I
Indira • family_with_children • ae
10
2026-07-05 • via Nuitee
J
Julio Cesar • couple • us
8
2026-07-05 • via Nuitee
N
niki • family_with_children • in
10
2026-07-03 • via Nuitee
V
veli • couple • tr
7
2026-07-03 • via Nuitee
V
veli • couple • tr
6
2026-07-03 • via Nuitee
V
veli • couple • tr
7
2026-07-03 • via Nuitee
S
Sophie3007 • solo_traveller • gb
10
2026-07-02 • via Nuitee
M
Mancilla Malagon • solo_traveller • mx
10
Pros:

La ubicación es muy muy buena, las habitaciones son amplias.

Cons:

No me gustó que los bellboys me asignarán un taxi informal. No prendió su sistema camino a jfk y me cobró por fuera lo que quiso.

2026-07-02 • via Nuitee
G
Giorgia • extended_group • it
10
2026-06-30 • via Nuitee
T
Tatiana • solo_traveller • ca
6
Excellent Midtown location, but the room did not provide good and shower was broken
Pros:

I stayed in Room 925 from June 24–28 and had mixed feelings about my stay.

The location is excellent and was the main reason I chose the hotel. The staff was courteous, and I appreciated that they said they would send someone to address the issues I reported.
Excellent location within walking distance of Central Park, Fifth Avenue, Broadway.

Unfortunately, for the price I paid, the overall value was disappointing. At a similar nightly rate, I could have stayed at iconic luxury properties such as The Pierre, and I expected a much higher standard.

The biggest issue was the shower. The diverter never fully switched from the bathtub faucet to the overhead rain shower, so water continued pouring into the bathtub while I showered. As a result, the tub gradually filled with water, and I found myself standing in a puddle of soapy water. I reported this during my stay and was told it would be repaired, but the problem remained until I checked out.

I also found hair in the bathroom upon arrival, which immediately affected my confidence in the room's cleanliness.

The bathroom itself feels quite dated. The high bathtub with a shower instead of a modern walk-in shower was inconvenient, and there are no grab bars or secure handholds when stepping out. Although I am fit and active, I nearly slipped getting out of the tub. I would be genuinely concerned about the safety of older guests, as this seems like an avoidable liability risk.

Overall, the hotel has an excellent location and good potential, but the room did not match the premium price charged. I left feeling that I had paid luxury hotel rates without receiving a luxury hotel experience.

I hope management will take this feedback seriously, as I would like to return in the future if these issues are addressed. Given that I reported the maintenance problem during my stay and it was not resolved before my departure, I would appreciate a goodwill gesture or loyalty points to acknowledge the inconvenience.

Cons:

Unfortunately, for the price I paid, the overall value was disappointing. At a similar nightly rate, I could have stayed at iconic luxury properties such as The Pierre, and I expected a much higher standard.

The biggest issue was the shower. The diverter never fully switched from the bathtub faucet to the overhead rain shower, so water continued pouring into the bathtub while I showered. As a result, the tub gradually filled with water, and I found myself standing in a puddle of soapy water. I reported this during my stay and was told it would be repaired, but the problem remained until I checked out.

I also found hair in the bathroom upon arrival, which immediately affected my confidence in the room's cleanliness.

The bathroom itself feels quite dated. The high bathtub with a shower instead of a modern walk-in shower was inconvenient, and there are no grab bars or secure handholds when stepping out. Although I am fit and active, I nearly slipped getting out of the tub. I would be genuinely concerned about the safety of older guests, as this seems like an avoidable liability risk.

2026-06-29 • via Nuitee