Westgate Smoky Mountain Resort & Water Park

Hotels
•
Westgate Resorts
8.2 (381 reviews)
915 Westgate Resort Road, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865 430 4800

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Pets allowed

Facilities

Full-service spa
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Clean and spacious property
Great location for activities
Cons:
Dirty rooms in some cabins
Hidden fees for amenities

Categories

Cleanliness
7.41
Some reviews mentioned dirty rooms and unclean conditions.
Service
8.88
Overall positive experience with helpful staff, though some had issues with check-in.
Location
8.92
Many reviews highlighted a great location near activities.
Room Quality
8.37
Rooms are generally described as nice and cozy, though cleanliness issues noted.
Amenities
7.9
Amenities are good, but some visitors found extra fees excessive.
Value for Money
7.36
Concerns about pricing and additional hidden fees.
Food and Beverage
7.91
Food options received mixed reviews with some finding it lacking variety.
Overall Experience
8.88
Mostly positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:28

Property Description

Experience the ultimate getaway at Westgate Smoky Mountain Resort & Water Park, where relaxation and adventure await!

Spa and Recreation
Indulge in a rejuvenating experience at our full-service spa or dive into our 2 outdoor swimming pools and hot tubs. For families, our water park offers hours of fun at a small surcharge!

Dining Excellence
Enjoy delicious meals at our three on-site restaurants, ensuring a satisfying culinary experience. Start your morning right with our cooked-to-order breakfasts and unwind at the bar/lounge with your favorite drink.

Comfort and Connectivity
Stay connected with complimentary Wi-Fi in one of our 250 well-appointed guestrooms, featuring flat-screen TVs, convenient desks, and complimentary toiletries.

Don’t miss out on the perfect family retreat! Book your stay at Westgate Smoky Mountain Resort & Water Park today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.2
Based on 381 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.88
S
Sabrina • family_with_children • us
10
Pros:

I liked the location. It was close to Downtown and all attractions. The resort was beautiful, with amazing views. There was also a lot to do on the premises.

Cons:

I don't have any complaints. It was better than I could imagine.

2026-02-14 • via Nuitee
M
marlena • family_with_children • us
10
My first time and I really enjoyed myself
Pros:

The beauty of the Mountain View

2026-02-12 • via Nuitee
K
Katie • couple • us
10
Just the right place for a mental decompression
Pros:

Everything! Clean comfy, fabulous views and the staff was so nice!

2026-02-11 • via Nuitee
L
Lazara H • family_with_children • us
1
Pros:

Nothing

2026-02-10 • via Nuitee
B
Bentley • family_with_children • us
10
I loved everything!
Pros:

everything was wonderful! Very nice and clean! everyone was friendly and nice! I will be back soon !

Cons:

N/A

2026-02-09 • via Nuitee
L
LEAH • family_with_children • us
10
2026-02-09 • via Nuitee
Y
Yasmin • family_with_children • us
10
2026-01-26 • via Nuitee
F
Flora • extended_group • hn
7
2026-01-25 • via Nuitee
V
Vugar • family_with_children • us
10
2026-01-24 • via Nuitee
J
Jacob • couple • us
10
I would definitely come back
Pros:

The food the hot tub

Cons:

The water parked was closed

2026-01-22 • via Nuitee
Z
zaw • couple • us
5
2026-01-22 • via Nuitee
A
Ana • family_with_children • us
1
Pros:

Save

Cons:

The water park was closed and there was no sing in webpage about it

2026-01-21 • via Nuitee
M
Marshall • family_with_children • us
6
Ok place to stay, not sure if id go back
Pros:

Beautiful place in the smokies.

Cons:

Water park is a little underwhelming for older kids. After you tell them you dont want to buy a time share their demeanor changes

2026-01-19 • via Nuitee
Y
Yuneidis • family_with_children • us
10
Excellent
Pros:

Excellent

Cons:

Excellent

2026-01-19 • via Nuitee
L
Laura • family_with_children • us
7
2026-01-18 • via Nuitee
K
Katiuska • family_with_children • us
6
Pros:

El espacio en el apt

Cons:

Primero rente ese hotel porque tenía su parque de agua incluido,el cual estaba cerrado y no me informaron nunca,segundo nunca fueron a cambiar las toallas en 5 dias y no había sufiente jabón de baño para el cupo de personas muy pequeño,se supone que si pago por 8 personas al menos mejor atención y por último el dia de irnos a las 10 de la mañana ya estaban en la puerta prácticamente apurando para salir

2026-01-18 • via Nuitee
A
Alondra • solo_traveller • us
7
2026-01-17 • via Nuitee
T
Teresa • family_with_children • us
6
Pros:

La limpieza, la ubicación, la habitación para ser un estudio es bastante amplio y con todo lo necesario

Cons:

Lo que no me gusto es que yo lo rente por el parque acuático y resulta que cuando llegamos me dijeron que estaba cerrado por mantenimiento lo cual yo considero deberían describirlo en la publicación, y más que fui con mis niños y tuvimos que pasarnos casi el día entero fuera buscando diversión y otra cosa que no me gusto fue el horario del restaurante lo cual abre a las 4 de la tarde y cierra a las 9 o sea…

2026-01-16 • via Nuitee
K
Kristen • extended_group • us
6
Pros:

Swimming

Cons:

The people below us were dicks

2026-01-15 • via Nuitee
N
Natasha • couple • us
10
2026-01-15 • via Nuitee