Westgate Smoky Mountain Resort & Water Park

Hotels
•
Westgate Resorts
8.2 (381 reviews)
915 Westgate Resort Road, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865 430 4800

listing image 1
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Pets allowed

Facilities

Full-service spa
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Clean and spacious property
Great location for activities
Cons:
Dirty rooms in some cabins
Hidden fees for amenities

Categories

Cleanliness
7.41
Some reviews mentioned dirty rooms and unclean conditions.
Service
8.88
Overall positive experience with helpful staff, though some had issues with check-in.
Location
8.92
Many reviews highlighted a great location near activities.
Room Quality
8.37
Rooms are generally described as nice and cozy, though cleanliness issues noted.
Amenities
7.9
Amenities are good, but some visitors found extra fees excessive.
Value for Money
7.36
Concerns about pricing and additional hidden fees.
Food and Beverage
7.91
Food options received mixed reviews with some finding it lacking variety.
Overall Experience
8.88
Mostly positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:28

Property Description

Experience the ultimate getaway at Westgate Smoky Mountain Resort & Water Park, where relaxation and adventure await!

Spa and Recreation
Indulge in a rejuvenating experience at our full-service spa or dive into our 2 outdoor swimming pools and hot tubs. For families, our water park offers hours of fun at a small surcharge!

Dining Excellence
Enjoy delicious meals at our three on-site restaurants, ensuring a satisfying culinary experience. Start your morning right with our cooked-to-order breakfasts and unwind at the bar/lounge with your favorite drink.

Comfort and Connectivity
Stay connected with complimentary Wi-Fi in one of our 250 well-appointed guestrooms, featuring flat-screen TVs, convenient desks, and complimentary toiletries.

Don’t miss out on the perfect family retreat! Book your stay at Westgate Smoky Mountain Resort & Water Park today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.2
Based on 381 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.88
Y
Yerany • couple • us
10
Pros:

Todo está bellos cómodo me encantó

2026-05-30 • via Nuitee
Y
Yoany • couple • us
10
Genial
Pros:

Exactamente como lo espera súper lindo cómodo yunas vistas espectaculares

2026-05-29 • via Nuitee
• couple • us
6
Comfortable
Pros:

The beautiful moutains.

Cons:

The water park was closed down and we had no warning. Also swimming pool and hot tub kept shutting down due to weather.And then would not reopen for quite a while. Fire pits at picnic areas were not on or accessible.

2026-05-26 • via Nuitee
B
Beltran • couple • us
10
Pros:

Everything.

Cons:

The food

2026-05-26 • via Nuitee
H
Huffman • solo_traveller • us
9
Pros:

Loved the outside pool. With the water park was open or been nice if they had gave us a raincheck voucher for a return trip just to the water park. View was amazing. Room and space was spectacular. Loved the jacuzzi in the room. Loved having two bathrooms. Love the staff and how friendly they were and inviting and so accommodating when my mom couldn't make it to the upper level. And even gave my girl a birthday pin

Cons:

I really couldn't complain other then the bear which nobody can help that lol

2026-05-25 • via Nuitee
H
Helena • solo_traveller • us
10
2026-05-24 • via Nuitee
P
Patti • couple • us
10
2026-05-24 • via Nuitee
R
Rylan • family_with_children • us
4
Blood on my sheet, noticed the over looked mistaked around 2:30 am.
2026-05-23 • via Nuitee
T
Tina • couple • us
10
2026-05-23 • via Nuitee
A
Allison • couple • us
10
Loved it!
Pros:

Very clean and comfortable accommodations

Cons:

The air conditioning needs to be checked in Bldg 7 -unit 12B. There was a loud hum when it went on in the bedroom.

2026-05-23 • via Nuitee
L
Laura • solo_traveller • us
1
2026-05-21 • via Nuitee
T
Tony • solo_traveller • us
10
2026-05-21 • via Nuitee
L
Leah • couple • us
8
2026-05-18 • via Nuitee
D
Devon • solo_traveller • us
10
Pros:

Friendly staff very clean love the views and activities

2026-05-18 • via Nuitee
R
Ramona • extended_group • us
8
Overall the property was very nice!
Pros:

Staff was excellent and responded very quickly to any needs or questions.

Cons:

Room was a little smaller than it looked in pictures.

2026-05-17 • via Nuitee
B
Brandon • solo_traveller • us
9
Pros:

The place itself is beautiful the views are amazing for the price you pay to stay there the water park should be included

Cons:

That the price is so high and the water park isnot included in your stay no free breakfast

2026-05-12 • via Nuitee
R
Raymond • solo_traveller • us
10
Pros:

A

Cons:

All

2026-05-12 • via Nuitee
W
Wells • couple • us
10
Pros:

I loved everything the excellent customer service

Cons:

Everything was great

2026-05-11 • via Nuitee
K
Keri • family_with_children • us
10
2026-05-11 • via Nuitee
R
Rebekah • family_with_children • us
5
2026-05-11 • via Nuitee