Westgate Smoky Mountain Resort & Water Park

Hotels
•
Westgate Resorts
8.2 (381 reviews)
915 Westgate Resort Road, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865 430 4800

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Pets allowed

Facilities

Full-service spa
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Clean and spacious property
Great location for activities
Cons:
Dirty rooms in some cabins
Hidden fees for amenities

Categories

Cleanliness
7.41
Some reviews mentioned dirty rooms and unclean conditions.
Service
8.88
Overall positive experience with helpful staff, though some had issues with check-in.
Location
8.92
Many reviews highlighted a great location near activities.
Room Quality
8.37
Rooms are generally described as nice and cozy, though cleanliness issues noted.
Amenities
7.9
Amenities are good, but some visitors found extra fees excessive.
Value for Money
7.36
Concerns about pricing and additional hidden fees.
Food and Beverage
7.91
Food options received mixed reviews with some finding it lacking variety.
Overall Experience
8.88
Mostly positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:28

Property Description

Experience the ultimate getaway at Westgate Smoky Mountain Resort & Water Park, where relaxation and adventure await!

Spa and Recreation
Indulge in a rejuvenating experience at our full-service spa or dive into our 2 outdoor swimming pools and hot tubs. For families, our water park offers hours of fun at a small surcharge!

Dining Excellence
Enjoy delicious meals at our three on-site restaurants, ensuring a satisfying culinary experience. Start your morning right with our cooked-to-order breakfasts and unwind at the bar/lounge with your favorite drink.

Comfort and Connectivity
Stay connected with complimentary Wi-Fi in one of our 250 well-appointed guestrooms, featuring flat-screen TVs, convenient desks, and complimentary toiletries.

Don’t miss out on the perfect family retreat! Book your stay at Westgate Smoky Mountain Resort & Water Park today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.2
Based on 381 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.88
C
Cynthia • couple • us
9
Perfect location with a great log cabin feel.
Pros:

Perfect location with a great log cabin feel.

Cons:

The waterpark should be free to all guests.

2026-06-24 • via Nuitee
Y
Yoselin • family_with_children • us
5
It was okay.
Pros:

Clean, great staff, and amenities

Cons:

The way the rooms were attached separated by a locked door in between each room, you could hear the person next door like if they were in the same room.

Also didn’t like that the waterpark wasn’t included in stay and had to pay separately. Very misleading.

2026-06-22 • via Nuitee
T
Tonya Voegele • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-22 • via Nuitee
B
Berlisa • family_with_children • us
9
Super cool
Pros:

Los osos

Cons:

Las subidas 😅😅😅 cansan caminando

2026-06-22 • via Nuitee
R
Rachael • family_with_children • us
10
Pros:

Perfect stay with the family

2026-06-21 • via Nuitee
M
Matthew • family_with_children • us
10
2026-06-18 • via Nuitee
P
Patsy • solo_traveller • us
10
2026-06-17 • via Nuitee
J
Johnson • solo_traveller • us
10
Pros:

Pretty much everything

Cons:

The food from the restaurant went right through me

2026-06-16 • via Nuitee
F
fernandez • family_with_children • us
10
Un fin de semana maravilloso en Westgate resort
Pros:

Es un lugar precioso con vista hermosas

Cons:

Las vistas , la ubicación y la piscina

2026-06-16 • via Nuitee
L
Lorrie • couple • us
10
Great place to stay !! We will be back
Pros:

The quietness . Our view was beautiful

Cons:

Wish the lazy river had not been under renovation while we were visiting

2026-06-16 • via Nuitee
W
William • solo_traveller • us
10
Pros:

Friendly staff. Great amenities.

2026-06-15 • via Nuitee
A
amanda • family_with_children • us
7
2026-06-15 • via Nuitee
D
Darci • solo_traveller • us
5
Pros:

Not much was very disappointed

Cons:

Water park didn't have a pool, not much room to drive up the mountain.

2026-06-14 • via Nuitee
M
Mallory • family_with_children • us
8
2026-06-14 • via Nuitee
S
Shaun • solo_traveller • us
10
2026-06-12 • via Nuitee
T
Timothy • couple • us
8
2026-06-11 • via Nuitee
K
Kiara • family_with_children • us
10
10/10 I recommend
Pros:

The room was so nice and clean they even had free washer and dryer the view of the mountains was beautiful and the waterpark so much fun

Cons:

Check out is at 10

2026-06-08 • via Nuitee
A
Angelica M B • solo_traveller • co
9
2026-06-08 • via Nuitee
G
Goodwin • couple • us
10
2026-06-07 • via Nuitee
E
Elisa • couple • us
8
2026-06-06 • via Nuitee