Westgate Smoky Mountain Resort & Water Park

Hotels
•
Westgate Resorts
8.2 (381 reviews)
915 Westgate Resort Road, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865 430 4800

listing image 1
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Pets allowed

Facilities

Full-service spa
Express check-out
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Clean and spacious property
Great location for activities
Cons:
Dirty rooms in some cabins
Hidden fees for amenities

Categories

Cleanliness
7.41
Some reviews mentioned dirty rooms and unclean conditions.
Service
8.88
Overall positive experience with helpful staff, though some had issues with check-in.
Location
8.92
Many reviews highlighted a great location near activities.
Room Quality
8.37
Rooms are generally described as nice and cozy, though cleanliness issues noted.
Amenities
7.9
Amenities are good, but some visitors found extra fees excessive.
Value for Money
7.36
Concerns about pricing and additional hidden fees.
Food and Beverage
7.91
Food options received mixed reviews with some finding it lacking variety.
Overall Experience
8.88
Mostly positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:28

Property Description

Experience the ultimate getaway at Westgate Smoky Mountain Resort & Water Park, where relaxation and adventure await!

Spa and Recreation
Indulge in a rejuvenating experience at our full-service spa or dive into our 2 outdoor swimming pools and hot tubs. For families, our water park offers hours of fun at a small surcharge!

Dining Excellence
Enjoy delicious meals at our three on-site restaurants, ensuring a satisfying culinary experience. Start your morning right with our cooked-to-order breakfasts and unwind at the bar/lounge with your favorite drink.

Comfort and Connectivity
Stay connected with complimentary Wi-Fi in one of our 250 well-appointed guestrooms, featuring flat-screen TVs, convenient desks, and complimentary toiletries.

Don’t miss out on the perfect family retreat! Book your stay at Westgate Smoky Mountain Resort & Water Park today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.2
Based on 381 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.92
Room Quality: 8.37
Amenities: 7.9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.88
T
Taylor • family_with_children • us
10
2026-03-06 • via Nuitee
J
Jesse • family_with_children • us
5
Convenient location but not worth the price
Pros:

Location

Cons:

The walls were paper thin. We heard our neighbors every footstep as well as every shower and flush of the toilet. We were charged $150 for a water park that was extremely overcrowded and underwhelming. 2 slides and a mediocre lazy river with a murky pool was not fun.

2026-03-06 • via Nuitee
E
edward • couple • us
10
2026-03-05 • via Nuitee
A
Alasha • family_with_children • us
10
Highly recommended
Pros:

There was a lot to do, the view was beautiful and the rooms were comfortable and clean.

2026-03-05 • via Nuitee
J
Janae • family_with_children • us
10
It was very clean nice comfortable and fun
Pros:

The beautiful Mountain View

Cons:

I have no dislikes about this property

2026-03-05 • via Nuitee
J
Jamel • family_with_children • us
8
Likes & dislikes
Pros:

very nice, clean staff was wonderful and the views are beautiful

Cons:

what got us was we didn’t know when we got there we had to purchase waterpark bracelets seperate from the booking when it was never stated in anything that we had too & at that the cost was WOW. $35 adults and $25 kids over 3yrs of age.
also the water slides should been more better.
they don’t allow adults to ride with kids under height like most majority of water parks do with life jackets.
if the child was not 48” to ride slow they couldn’t ride.
they should have that option and the water
park could be made more fun.
best part to me as an adult was the spa & lazy river was prob one of the best i have seen.
but needs more for kids to do.

2026-03-02 • via Nuitee
K
Kimberly • family_with_children • us
7
2026-03-02 • via Nuitee
M
Michael • family_with_children • us
8
Greatest views you can get for the money, staff could be more helpful
Pros:

The views and location

Cons:

The staff could’ve been more helpful

2026-03-02 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-03-02 • via Nuitee
A
Ashley • family_with_children • us
10
2026-02-28 • via Nuitee
S
Savannah • family_with_children • us
10
2026-02-25 • via Nuitee
T
Tonya Voegele • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-02-25 • via Nuitee
M
Michael • family_with_children • us
10
Nice
Pros:

Location

Cons:

Stairs to apartment

2026-02-23 • via Nuitee
C
Carl • solo_traveller • us
10
2026-02-22 • via Nuitee
B
Bianca • family_with_children • us
4
2026-02-22 • via Nuitee
S
Sabrina • family_with_children • us
10
Pros:

I liked the location. It was close to Downtown and all attractions. The resort was beautiful, with amazing views. There was also a lot to do on the premises.

Cons:

I don't have any complaints. It was better than I could imagine.

2026-02-14 • via Nuitee
M
marlena • family_with_children • us
10
My first time and I really enjoyed myself
Pros:

The beauty of the Mountain View

2026-02-12 • via Nuitee
K
Katie • couple • us
10
Just the right place for a mental decompression
Pros:

Everything! Clean comfy, fabulous views and the staff was so nice!

2026-02-11 • via Nuitee
L
Lazara H • family_with_children • us
1
Pros:

Nothing

2026-02-10 • via Nuitee
L
LEAH • family_with_children • us
10
2026-02-09 • via Nuitee