Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Decent breakfast
Cons:
Poor cleanliness
Room maintenance issues
Value not up to par

Categories

Cleanliness
7.86
Several mentions of poor cleanliness and issues with maintaining standards.
Service
8.83
Mentioned as friendly, but some reviews indicated staff could be better trained.
Location
9.37
Consistently praised as excellent by multiple reviewers.
Room Quality
7.82
Issues with decor and maintenance, as well as noise problems.
Amenities
8.35
Some positive feedback, but mixed reviews regarding pool and room features.
Value for Money
7.81
Critiques on value, especially given price relative to quality.
Food and Beverage
8.36
Breakfast received praise, although there were issues with replenishment.
Overall Experience
8.83
Mixed feelings, but general sentiment indicates a fair experience relative to the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:21

Property Description

Stylish Accommodation and Eco-Friendly Rooms:
Experience the blend of style and sustainability at Meliá in San Paulo. Stay in designer-furnished rooms with modern amenities, including eco Green Floor Rooms made from recyclable materials in partnership with WWF.

Luxurious Amenities:
Indulge in the hotel's free WiFi, roof-top outdoor pool, and a well-equipped gym. Unwind at the sauna, terrace, and enjoy 24-hour reception services for your convenience.

Culinary Delights and Entertainment:
Savor a mix of traditional and international cuisine at the Aromatique restaurant. Relax at the lobby bar's outdoor area with tropical drinks. Explore nearby bars, restaurants, and theatres in the vibrant Itaim Bibi district.

Book now for an unforgettable stay at Meliá Jardim Europa!

Important information:

All cots are subject to availability.

Please note that the credit card holder must be a guest and will be required to show a photo ID and the credit card used to book upon check-in.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 45 per day.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 7 years old and over stay for R$ 200 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2063 reviews
Cleanliness: 7.86
Service: 8.83
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
O
Osvaldo couple pt
8
Boa
Pros:

Funcionários

Cons:

ducha higiénica do vás avariada

2026-04-02 via Nuitee
K
Konstantinos extended_group gr
10
2026-04-01 via Nuitee
D
Daniel couple es
9
Maravilloso para unos días en São Paulo
Pros:

Situación ideal, zona muy tranquila y hotel súper limpio y confortable

Cons:

Todo estuvo bien

2026-04-01 via Nuitee
A
ALEXANDRE extended_group br
8
2026-04-01 via Nuitee
A
Anastasia couple gr
9
2026-04-01 via Nuitee
C
Claudia solo_traveller fr
7
central but cold
Pros:

location

Cons:

not cosy, no social life, bar in the lobby

2026-03-30 via Nuitee
G
Gustavo solo_traveller br
10
2026-03-30 via Nuitee
G
Gilberto couple br
8
2026-03-28 via Nuitee
A
Alessandro solo_traveller it
7
Pros:

Il personale preposto alla colazione è davvero squisito,specie il sig. Wilken.

Cons:

La qualità delle pulizie è da rivedere. Per due giorni non hanno pulito bene la stanza e hanno dimenticato di mettere il sapone liquido per la doccia

2026-03-28 via Nuitee
E
Eduardo extended_group br
7
2026-03-28 via Nuitee
B
Bruno Chizzotti extended_group br
9
Muito boa
Pros:

Localização
Quadra de Tênis

Cons:

No café da manhã não havia a opção de pães sem glutén.

2026-03-26 via Nuitee
G
Gitarelli couple cl
9
Pros:

Excelente hotel

2026-03-26 via Nuitee
M
Mariane extended_group br
10
2026-03-26 via Nuitee
E
Edson Faustino couple br
9
2026-03-25 via Nuitee
C
Craig couple gb
5
Great location doesnt negate rest of hotel stay
Pros:

Location was great and easy to access most good bars and restaurants within walking distance.

Cons:

Hotel room aircon didn’t work and wouldn’t go lower than 23 degrees.
Hotel WiFi wouldn’t work and when it did it was super unreliable and slow.
In checkin and checkout Front desk staff physically wrote down my Credit Card Pan Number in complete breach of PCI rules.

2026-03-25 via Nuitee
A
Armando couple br
8
Boa, como de costume!
Pros:

Equipe bem atenciosa e a localização!

Cons:

Tudo ok!

2026-03-24 via Nuitee
B
Boris solo_traveller es
10
2026-03-24 via Nuitee
J
Jose Carlos R couple br
4
razoavel
Pros:

cafe bom, boa localizaçao

Cons:

o ar condicionado NAO funcionou,apesar do tecnico ter ido verificar, pelo que entendi, o problema é cronico na parte reformada. VASO SANITARIO muitto pequeno, RASO, agua fica muito proximo das partes intimas

2026-03-23 via Nuitee
J
Julio solo_traveller es
10
Equipo Increible
Pros:

Hay que destacar el personal de este hotel, desde la recepcion hasta el equipo de limpieza. Me he quedado varias veces en este hotel y siempre salo todo perfecto.

Cons:

Solo hay una cosa que no me gusta del hotel, el desayuno buffet cambia cosas de dia a dia y me gustaria que sea los mismo todos los dias.

2026-03-23 via Nuitee
R
Ricardo couple br
9
2026-03-22 via Nuitee