Quality Inn & Suites Bensalem

Hotels
•
Quality Inn
5.3 (722 reviews)
3671 Street Road , Bensalem , us
+1 215-245-0111

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean
Friendly service
Good location
Cons:
Dirty rooms
Roach infestations
Poor amenities

Categories

Cleanliness
3.8
Multiple complaints about dirtiness, including roaches and unclean sheets.
Service
7.8
Some positive mentions of friendly staff, but overall inconsistent.
Location
6.8
Location praised for its convenience but affected by safety concerns.
Room Quality
3.8
Reported issues with room cleanliness, comfort, and unsatisfactory amenities.
Amenities
4.8
Limited amenities with negative mentions regarding breakfast and general upkeep.
Value for Money
4.8
Overall poor condition suggests guests feel they didn’t get their money’s worth.
Food and Beverage
5.8
Breakfast options available but often reported as lacking variety and quality.
Overall Experience
4.8
Overall negative experiences, with many guests expressing disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:26

Property Description

Convenient Location: Just 1 mile from the Philadelphia Park Casino and Racetrack.
Comfortable Accommodations: Stylish rooms with neutral decor and modern amenities.
Nearby Attractions: Easily accessible to Franklin Mills Outlet Mall and Sesame Place theme park.

To book your stay at Quality Inn & Suites Bensalem, visit our website or call us today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Guest Reviews

5.3
Based on 722 reviews
Cleanliness: 3.8
Service: 7.8
Location: 6.8
Room Quality: 3.8
Amenities: 4.8
Value for Money: 4.8
Food and Beverage: 5.8
Overall Experience: 4.8
B
Brendon • couple • us
1
2026-08-22 • via Nuitee
S
Steven • couple • us
2
2026-08-18 • via Nuitee
C
Christianni • family_with_children • us
2
Pros:

The room is very dirty! hair everywhere (bathroom, bedsheet, floors). Bedsheets stains, floors very dirty (dust and dirt) it seems like it has never been mop.

Cons:

Deep cleaning would be great and spray some dissenfectant.

2026-08-17 • via Nuitee
C
Connie • family_with_children • us
10
2026-08-07 • via Nuitee
F
Firdavs • couple • uz
1
Pros:

Its really dirty i would not recommend to stay even to just enter

Cons:

Its really dirty i would not recommend to stay even to just enter

2026-08-06 • via Nuitee
A
Alyssa • family_with_children • us
4
Would only get a room on the bottom floor
Pros:

It was cheap and close to where we needed to be.

Cons:

The bathroom sink was completely cracked and held up with screws and plywood. The elevator looks and runs like something ripped out of a horror movie. They have a tub but you can only shower but that’s a personal preference.

2026-08-04 • via Nuitee
M
Mike • couple • us
10
2026-07-24 • via Nuitee
S
Shari • solo_traveller • us
6
Pros:

The price and location.

Cons:

Uncomfortable bed and bathroom

2026-07-22 • via Nuitee
C
Charmaine • couple • us
9
2026-07-21 • via Nuitee
D
david • couple • us
6
2026-07-20 • via Nuitee
M
Mildred • couple • us
3
Disappointed
Pros:

Nothing

Cons:

Old and out dated

2026-07-19 • via Nuitee
Z
zohaib • couple • us
1
Pros:

I didn’t actually stay there. I checked out after about an hour because the room had a very strong, unpleasant smell.

Cons:

I’ve never experienced such a terrible smell before. It was the worst smell I’ve ever encountered.

2026-07-19 • via Nuitee
J
Joe • solo_traveller • us
3
Disappointed in the room based on the pictures on your website.
Cons:

You should update your pictures of rooms on your website.

2026-07-17 • via Nuitee
J
Johnny • couple • us
3
Wouldn’t really visit again
Pros:

The only thing I really liked about the property was the location.

Cons:

It was not clean for the most part. I seen so so many roaches, the toilet didn’t flush and it was not inviting like I’ve seen other hotels.

2026-07-17 • via Nuitee
L
Lloyd • couple • us
1
Very disappointed
Pros:

Nothing

Cons:

Place was nasty

2026-07-16 • via Nuitee
K
Karen • solo_traveller • us
10
Pros:

they have attentive hotel staff and always go the extra miles to ensure i have a relaxing stay

2026-07-15 • via Nuitee
B
Bryan • couple • us
2
Don't want to stay here ever again
Pros:

I liked that it was close to the casino and also close to a wawa which came in handy

Cons:

There were people trying to follow us up to our room , I guess thinking they were gonna rob us or try to get us to let them do drugs in our room but that of course was not going to happen

2026-07-14 • via Nuitee
M
Marion • solo_traveller • us
7
Pros:

I like the price, the location and the hospitality.

Cons:

The room smelled very smokey, the pillow cases were stained and the tub was stopped up. While taking a shower, the water was not going down the drain, the water was to my ankle, which was unsanitary, once out the shower it went down slowly.

2026-07-13 • via Nuitee
S
Sherri • couple • us
4
You get what you pay for; it was the cheap and basic.
Pros:

The beds were comfortable, with plenty of pillows, and the dark window shades and air conditioning were great. The room seemed clean.

Cons:

Main Lightbulb/switch didn't work- we fumbled around trying to find a lightswitch.
Tiles missing in the bathroom, with a cracked countertop.
Property has a lot of litter. Elevator looks shabby and sketchy.
Breakfast was disappointing- only cereal, one type of bagel or muffin, and thin waffle mix that didn't turn out right. The coffee machine was not working- I asked a staff member, and she told me to talk to front desk, who told me it was in a flask (pushed to the back of the counter), not to use the machine. In my experience, hotel breakfast usually includes some egg/meat and fruit.

2026-07-13 • via Nuitee
K
Krystal • couple • us
1
Not clean and not what I booked
Pros:

Nothing

Cons:

Booked a queen bed…was given 2 doubles and told there was nothing available to switch to what I actually booked. Hotel stairway smelled of urine. Room had roaches in the bathroom.

2026-07-13 • via Nuitee