Hilton Garden Inn Syracuse

Hotels
•
Hilton Garden Inn
8.6 (292 reviews)
6004 Fair Lakes Road , East Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Quiet location
Cons:
Cleanliness issues
Cold breakfast
Limited dining options

Categories

Cleanliness
7.74
There were complaints about cleanliness, such as hair in the shower and a filthy pool.
Service
9.21
Staff was generally friendly, though some reviews mentioned rude bartenders.
Location
9.25
Location was mentioned as quiet and easy to access, though some found it to be in an undesirable area.
Room Quality
8.7
Rooms were noted as comfortable and clean, but there were mentions of outdated facilities.
Amenities
8.23
Mention of out-of-order hot tub and limited dining options.
Value for Money
9.19
Value perception varies, but most reviews did not explicitly criticize pricing.
Food and Beverage
7.24
Breakfast was frequently mentioned as cold, impacting the overall experience negatively.
Overall Experience
9.21
Overall positive experience despite some mentions of specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:10

Property Description

Modern Accommodations with Free High-Speed Internet
Located in the Pioneer office park, the Hilton Garden Inn Syracuse offers contemporary guestrooms equipped with complimentary high-speed internet access. Each room features a hospitality center with microwaves, refrigerators, and coffeemakers for added convenience.

Relaxation and Fitness Amenities
Guests can unwind and recharge at the indoor pool and hot tub or stay active at the well-equipped fitness center. The hotel also provides a 24-hour business center for those traveling for work, ensuring a seamless stay for all types of guests.

Dining Options and Convenience
Indulge in a delicious meal at the Great American Grill or grab a quick snack from the on-site convenience store. With spacious work desks, ergonomic chairs, and on-demand movies, guests can work or unwind comfortably during their stay at the Syracuse Hilton Garden Inn.

Book your stay now at the Hilton Garden Inn Syracuse for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 292 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 9.19
Food and Beverage: 7.24
Overall Experience: 9.21
V
Vanness • couple • us
10
2026-01-27 • via Nuitee
R
Ryann • family_with_children • us
7
2026-01-20 • via Nuitee
J
Jeremy • couple • us
2
Shitty
Pros:

Not included in the price, had to pay $12 for a breakfast which I did not.

Cons:

Absolutely nothing!
Toilet seats were cheap plastic and barely useable, carpets were filthy, hotel eco- friendly shower supplies were empty, location is horrible, basically it is located in an abandoned industrial park. Staff were less than pleased to great us, no smiles or friendly service which one expects after a long days of travel.The restaurant’s service was one overworked waitress, who, although kind, was frustrated and unable to serve people properly. Beer at the bar was flat from the tap and stale from the bottle. A complete rip-off and I will never stay at another Hilton again

2026-01-19 • via Nuitee
J
Jayquan • couple • us
10
2026-01-14 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-01-10 • via Nuitee
H
Hannah • couple • us
10
everyone was exceptionally kind and hospitable. We traveled for a medical surgery happening local with our twin girls an
Pros:

The property was beautiful, easily accessible, and clean. Beautifully decorated for the holiday as well!

Cons:

There was nothing not to like!

2026-01-01 • via Nuitee
W
Ward • couple • us
10
2025-12-28 • via Nuitee
G
GEORGE • extended_group • us
10
Closer to home as it can get.
Pros:

Every Garden Inn location, no matter the State, has the same three egg omelet waiting for me every time I wake up, different chefs, different server different chickens. I do not give reviews to anything usually, Nor complaints... I just do not return.... Good Work to all. George M. Wright

Cons:

There is nothing I do not like about this brand.....period

2025-12-19 • via Nuitee
T
Talianna • couple • us
4
Pros:

Nothing really

2025-12-02 • via Nuitee
R
Ron • solo_traveller • us
8
2025-11-05 • via Nuitee
J
Jennifer • solo_traveller • us
10
2025-10-31 • via Nuitee
C
Charles • couple • us
6
2025-10-13 • via Nuitee
L
Legault • couple • us
1
Really not the cleanest
Pros:

Bartender rude

Cons:

Hair in shower

2025-10-13 • via Nuitee
J
john paul
10
Pros:

Friendly staff. Especially Colleen!

2025-10-12 • via Nuitee
R
Raymond
10
Pros:

Overall great stay, convenient and clean

2025-10-09 • via Nuitee
T
Timothy • family
10
Pros:

.

2025-10-07 • via Nuitee
H
Heather
10
Pros:

The staff were very nice here!!! I got to the hotel after a day of hiking, very sore. I booked the r hotel hoping to use the hot tub, however it was out of service. I was offered an upgraded room with a jacuzzi tub since I note that I drove out of my way to stay there for the hot tub. The front desk didn't have to do that, however, I greatly appreciated it! The wings at the hotel bar were great. I found the property to be safe and comfortable.

2025-10-04 • via Nuitee
P
Pedro A
10
Pros:

Very clean and friendly staff

2025-10-03 • via Nuitee
M
Mu Lah • couple • us
8
2025-09-30 • via Nuitee
C
Carlaya • family_with_children
8
Pros:

Wonderful stay. Great quiet location.

2025-09-25 • via Nuitee