Hotel Pacific

Hotels
8 (1147 reviews)
300 Pacific Street , Monterey , us

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Spacious rooms
Comfortable beds
Cons:
Unhelpful staff
Cleanliness issues
Lack of amenities

Categories

Cleanliness
7.59
Several reviews mentioned issues with cleanliness, particularly in the luxury suite.
Service
6.06
Multiple complaints about unhelpful staff and poor communication.
Location
10
Location receives praise for being close to attractions like the wharf.
Room Quality
8.1
Rooms are spacious but some specific comments about issues detracted from overall quality.
Amenities
7.55
Amenities like the jacuzzi were reported to be non-functional during the stay.
Value for Money
8.08
There are mixed feelings about the cost in relation to offered services.
Food and Beverage
8.54
Breakfast options were described as basic, but generally acceptable.
Overall Experience
8.09
Guests had mixed reviews but highlighted several significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:35

Property Description

Luxurious All-Suite Accommodations
Hotel Pacific offers boutique all-suite accommodations featuring fireplaces and luxurious feather bedding. The bathrooms are equipped with separate bath tubs and showers, ensuring a relaxing and comfortable stay for guests.

Spanish-Style Adobe Decor and Lush Gardens
Immerse yourself in the charm of Hotel Pacific with its Spanish-style adobe decor and lush private gardens. The unique and inviting atmosphere adds a touch of elegance to your experience, making your stay truly memorable.

Convenient Location for Exploring
Located in the heart of Monterey, Hotel Pacific is just steps away from the Monterey Conference Center and a short drive from other popular cities like Carmel and Pacific Grove. With top attractions, beautiful beaches, museums, and golf courses nearby, guests can easily explore the best of the Monterey Bay area.

Experience luxury and convenience at Hotel Pacific - book your stay now for an unforgettable getaway.

Important information:

Pets are not permitted in the lobby.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 16 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 22 per day.

Location

Guest Reviews

8
Based on 1147 reviews
Cleanliness: 7.59
Service: 6.06
Location: 10
Room Quality: 8.1
Amenities: 7.55
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 8.09
S
Shavon couple us
6
2026-03-02 via Nuitee
M
Michele couple us
7
Nice place. Lousy customer service.
Pros:

The location was good with a decent breakfast. Had a hot tub. Was there during a lot of rain. It would be better in nicer weather. Hard as you had to walk outside under no cover to get around. Had heard good things about place, but appeared mgmt changed.

Cons:

Customer service was lacking. The person at the front desk for most of the days had no personality. Hard to get information from. We found ants in the room because of the rain. When we called to get help nobody would answer the phone. Finally had to call on the 800 reservation number for someone to respond. I reported about the ants. I also asked for more hangers. I can’t remember but there were other items. Also the ph messg lite came on on the middle of nite and reported that too, as we couldn’t turn off. Someone was supposed to come to deal with these things and never did over the course of our stay. I also asked in the pouring rain how to get to breakfast room. It was much closer to my room. Instead, the person in the front desk told me a long way to go around in the rain to get there. The place itself was nice. Unfortunately the customer service was terrible.

2026-02-25 via Nuitee
V
Vanessa family_with_children us
5
2026-02-22 via Nuitee
J
jevu90 Business Garden Grove, California
4
Not Ideal
Pros:

I had no WiFi during my entire four-day work trip. The front desk claimed a technician had been requested (a recurring excuse, as noted in other reviews), but the issue was never resolved, leaving me without internet access for the duration of my stay. I also observed other guests in the lobby having difficulty connecting their devices, so this is not an isolated issue or a matter of room location or proximity to the router.

While my room was spacious and generally well-equipped, it was directly accessible from the main road. The patio gate lacked a lock, and the door lock did not appear secure, leaving me uncomfortable and concerned about safety.

2026-02-09 via Tripadvisor
D
dabomb402 Family
8
Good value standby in Monterey
Pros:

We’ve stayed here before several times and I noticed some nice improvements. Our room had a nice deck overlooking a courtyard with fountain. The furnishings were refreshed, new carpet, wood flooring polished. The breakfast was better than expected - eggs, breakfast meats, tasty muffins, and the usual other accompaniments. The hot tub was working and we got lucky to be the only ones using it at the time on a busy weekend. It wasn’t noisy, with only a few occasional jets flying overhead (Monterey airport). Easy walking distance to everything. My only minor complaint was the shower had a strange odor, but we just kept the fan running. Overall, a nice stay, good value, and we will return.

2026-02-09 via Tripadvisor
R
RMMurphy1 Business Palm Springs, Greater Palm Springs, California
4
The only good thing is the large rooms and fireplace.
Pros:

Solid 2 star hotel. Rooms are large and do have a fireplace and it appears the bathrooms were likely updated in the last 10 years, or so. The property itself is ready for a major rehab and has fallen into disrepair. Other reviewers have mentioned the noise and it is noisy but that didn't bother me. There is no daily housekeeping unless specifically requested. Breakfast is nothing like they show in the photos. Fresh fruit is limited to oranges, apples and bananas. One kind of yogurt, sliced bread and breakfast burritos. The last day of my stay they had run out of black tea.

It feels like the hotel is running on empty and they supply the cheapest possible amenities and offer absolutely no services. As reported in other reviews, the WiFi is sketchy and completely unreliable and as a result, mostly non existent. Totally unacceptable.

I can't imagine a scenario where I would stay at this property again.

2026-01-30 via Tripadvisor
T
Tammy couple us
9
2026-01-30 via Nuitee
S
Sun family_with_children sg
5
2026-01-27 via Nuitee
B
Bastino family_with_children ar
8
Pros:

Hermoso el hotel, la habitación grande, cómoda, muy bien decorada y equipada, los patios españoles hermosos.Muy bien ubicado.

Cons:

El desayuno nos pareció demasiado simple en cuanto a variedad. Y el lugar para desayunar nada que ver en su decoración al resto del hotel.

2026-01-24 via Nuitee
C
Chris couple us
10
35 wedding anniversary
Pros:

Fireplace

Cons:

Bottom room no view. Ask for a balcony of the street

2026-01-22 via Nuitee
E
Eleuterio couple us
8
2026-01-20 via Nuitee
M
Manveer couple us
10
2026-01-20 via Nuitee
M
Marius couple lt
8
2026-01-20 via Nuitee
C
Carla couple es
6
La suite vale la pena el desayuno no
Pros:

La chimenea dentro de la habitacion es un plus, las suites son grandes con todo lo necesario para una estancia comoda, y los baños tienen ducha y bañera

Cons:

El desayuno es realmente pobre. No es aceptable. Tuvimos que ir a un restaurante fuera del hotel para poder desayunar. Casi parece una estafa, te ponen que incluye el desayuno y la verdad es que deja mucho que desear

2026-01-20 via Nuitee
M
Mear family_with_children us
3
2026-01-18 via Nuitee
S
SONDRA extended_group us
10
Absolutely would stay here again! It was cute, cozy, well appointed and conveniently located!
Pros:

Our room was very clean and comfortable. It had the feel of a cute beach cottage. Property is very close to beach, super friendly staff, easy check in/out.

Shower head was a handheld (why don't all hotels have these?!), pressure was fantastic and the shower height seemed higher than standard, so yay for the tall folks =D. All shower essentials were provided. Plenty of counter space.

Coffee maker, coffee, tea and sweeteners were in a little "kitchen" area where there was a table for 2, a microwave, refrigerator and sink. It appeared that there were a couple of plates in the cabinet too.

The fireplace worked wonderfully to take the chill off the air, although we did have to ask for matches - fair enough. The sitting area in front of the fireplace was cozy and cute. We had a small semi-private patio area out back as well. During the day, the windows let in a decent amount of light.

We had to leave before we could try the breakfast, so no comment on that.

Cons:

It seemed as though the ADA grab bars in the bathroom doubled as towel racks, which didn't seem appropriate or convenient, as they weren't near to the shower and were lower to the floor. A hook or two in the bathroom would have been nice as well. The lighting in the bathroom was dim.

They charge $20 or $22 to park in the garage, which I've never had to do at a hotel, parking has always been included. Street parking was available, however, there are time and day limits.

No fault of the hotel, but the noise from other guests was quite loud in our room. Upstairs, in the walkways, we could hear moving about. Also noticeable was plumbing/water sounds in the walls. Not godawful, but did wake me up a couple times.

One of the switches on one of the lamps was broken, but because there were so many other lighting options, it didn't matter.

2026-01-15 via Nuitee
S
Sharon family_with_children us
9
2026-01-14 via Nuitee
K
Kristy couple us
9
2026-01-14 via Nuitee
T
Thomas couple us
10
2026-01-13 via Nuitee
G
Gordon couple us
10
2026-01-13 via Nuitee