Staybridge Suites Grand Rapids-Kentwood by IHG

Hotels
•
Staybridge Suites
7.7 (265 reviews)
3000 Lake Eastbrook Boulevard , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Nice pool area
Cons:
Unclean rooms
Hard beds
Value for money concerns
Sofa bed issues

Categories

Cleanliness
6.45
Multiple reviews cited that the rooms were not cleaned thoroughly, stained sheets, and unpleasant odors.
Service
8.95
Staff were consistently described as friendly and helpful.
Location
8.95
Convenient location with close proximity to amenities.
Room Quality
7.45
Mixed sentiments with both positive and negative mentions regarding room size and comfort.
Amenities
7.95
Nice outdoor pool and good amenities, but some issues with the hot tub and sofa beds.
Value for Money
6.45
Some guests felt it wasn't worth the price paid due to various issues.
Food and Beverage
7.95
Good breakfast offerings but some disappointment in dinner quality.
Overall Experience
7.45
Overall experience was average with good and bad aspects across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:52

Property Description

Convenient Location
Located just 1 block from the bustling shops and restaurants of 28 street, Staybridge Suites Grand Rapids – Kentwood offers a prime spot for exploring the city.

Amenities Galore
Enjoy daily breakfast, an outdoor pool with a hot tub, full kitchenettes in guest suites, and free Wi-Fi. The hotel also boasts a fitness center, business center, and a relaxing library with board games and books.

Nearby Attractions
With John Ball Zoo and Devos Place a short drive away, and only 5 miles from Gerald R. Ford International Airport, this hotel is the perfect base for both leisure and business travelers.

Book your stay now at Staybridge Suites Grand Rapids – Kentwood for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: GRR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 265 reviews
Cleanliness: 6.45
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 6.45
Food and Beverage: 7.95
Overall Experience: 7.45
L
Lavern • couple • us
1
It wasn’t worth what I paid!!
Cons:

The carpet was torn, ripped, burn holes in it and the couch, tv hardly worked.

2026-01-20 • via Nuitee
A
Ashli • extended_group • us
3
2026-01-19 • via Nuitee
J
James • couple • us
6
Pros:

Very average for the price of the room. Eggs were very dry and crumbled in Very small pieces. Juice dispenser was mismarked and not well maintained

2026-01-19 • via Nuitee
B
bridgett • solo_traveller • us
10
2026-01-15 • via Nuitee
D
Downey • extended_group • us
8
Great hotel for a good price ! Friendly staff !
Pros:

Good location for shopping. Very friendly staff. Nice sized rooms

Cons:

Breakfast was ok, but could be improved.

2026-01-15 • via Nuitee
H
Heather • extended_group • us
8
Loved the size of the room and the staff. But the beds were rock hard.
Pros:

Loved the size of the rooms.

Cons:

The beds were very hard.

2025-12-06 • via Nuitee
E
Elaine • extended_group • us
6
Disappointing.
Pros:

The first night the staff who welcomed us was friendly. The breakfast was good.

Cons:

The room wasn’t clean. There was evidence of not being cleaned thoroughly. Even though the room was booked for 3 people, we were given 1 towel set. The water was only hot, no cold.

2025-12-06 • via Nuitee
C
charity • couple • us
8
Pros:

We like the bed

Cons:

No bath in the room

2025-11-22 • via Nuitee
M
Mckenzie • couple • us
10
2025-11-16 • via Nuitee
原田 • solo_traveller • jp
10
2025-11-14 • via Nuitee
B
Burrell • family_with_children • us
8
Pros:

Nice place. Convenient amenities.

Cons:

Pull out sofa bed.

2025-11-09 • via Nuitee
L
Lisa • family_with_children • us
9
2025-11-01 • via Nuitee
V
Valerie
8
Pros:

The parking lot lights were brightly shining through the window all night. A blackout curtain would've been nice.

2025-10-12 • via Nuitee
Y
Yadira • partner
10
Pros:

The room was really clean and the bed was comfortable. There are stores near by, I believe we saw a ti max, Ross etc..

2025-10-06 • via Nuitee
J
Joseph • family_with_children • us
10
2025-10-06 • via Nuitee
M
Meyers • couple • us
10
2025-10-05 • via Nuitee
B
Bruce • family
8
Pros:

Check in staff was not present for 15 minutes while we waited. She was in the restroom and told us that she put the sign on the counter that she was assisting others and she had to take care of herself,
Room was dirty and the door had a large gap at the bottom.

2025-10-05 • via Nuitee
R
Rita
6
Pros:

Carpeting throughout the public areas and guestrooms were very soiled. They don't appear to be vacuumed or extracted regularly.
Only one jet was working in the outdoor hot tub.
No clock radio in the room.

2025-10-02 • via Nuitee
M
Melissa • family_with_children • us
8
It was a nice place to stay for our family wedding weekend and get away
Pros:

Location
Outside pool was nice

Cons:

Hot tub needed work

2025-09-28 • via Nuitee
H
Hansen • couple • us
5
2025-09-28 • via Nuitee