Segovia Regency

Hotels
8.3 (2262 reviews)
Avenida Chapultepec 328 , Mexico City , MX

Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Great location
Value for money
Good food
Cons:
Cleanliness issues
Old facilities
Variable service quality

Categories

Cleanliness
6.51
Some rooms were not clean, with dirty sinks and bad odors.
Service
8.98
Service was considered standard, with some staff being very helpful.
Location
9.52
Perfect location for easy mobility, close to metro and main attractions.
Room Quality
7.47
Rooms are adequate, but some are old and uncomfortable.
Amenities
8
Basic amenities; some rooms lack an AC.
Value for Money
8.96
Good value for what you pay, despite some issues.
Food and Beverage
8.51
Restaurant food was good, but there were service issues.
Overall Experience
8.48
Overall experience was positive, but had notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:24

Property Description

Luxurious Accommodations
The Segovia Regency Hotel offers spacious and elegantly designed rooms, providing a comfortable and relaxing atmosphere for guests to unwind after a long day of work or exploration.

Convenient Location
Located in the heart of the city, our hotel provides easy access to major business centers, tourist attractions, and shopping venues, making it convenient for all types of travelers.

Exceptional Service
Our dedicated staff members are committed to ensuring that every guest experiences top-notch service and hospitality throughout their stay, creating memorable moments and exceeding expectations.

Book your stay at the Segovia Regency Hotel now and indulge in a truly special hotel experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that when reserving more than 10 rooms group policies will apply. Please contact the property with the details provided in your confirmation for instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.3
Based on 2262 reviews
Cleanliness: 6.51
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 8
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.48
G
Gilberto • solo_traveller • mx
10
Pros:

Lugar limpio y el personal atento

Cons:

Tal vez más tomas par cargadores pero realmente no afecta con los que hay

2026-09-19 • via Nuitee
J
Jessica • solo_traveller • mx
10
Pros:

Me gusta que esté céntrico y conectado con vías principales y con el transporte público para moverte sin tanta vuelta.

2026-09-19 • via Nuitee
D
Denisse Mar • solo_traveller • mx
9
2026-09-19 • via Nuitee
D
Denisse Mar • solo_traveller • mx
9
Pros:

La ubicación cerca del metro, del angel y de la zona rosa

Cons:

Durante 2 noches.se escucho una mujer gritando como si sufriera o fuera víctima de abuso . No se si del hotel.o edificio contiguo . Pero.fué atemorizante

2026-09-19 • via Nuitee
V
Velazquez Lugo • family_with_children • mx
8
Cuidado con el personal de apoyo
Pros:

ampliamente satisfecho

Cons:

Uno de los botones no se presta a ayudar a los huéspedes. Le urge ver su celular.
Al salir, deje las maletas encargadas y el botones me pidió una cooperación para dejar las maletas, aun cuando no quiso que dejáramos las sombrillas y no quiso ofrecernos ayuda para imprimir un documento de dos hojas. Así no se ganan las propinas

2026-09-18 • via Nuitee
S
SEIKO • couple • jp
6
2026-09-17 • via Nuitee
M
Meraz • extended_group • mx
7
Buen hotel
Pros:

La ubicación

Cons:

Que tuviera gym

2026-09-17 • via Nuitee
B
Bahena Catalan • solo_traveller • mx
10
Exelente y mejorando
Pros:

Atención cortes

2026-09-17 • via Nuitee
M
Mercado • solo_traveller • mx
10
Excelente hotel
Pros:

Todo es excelente, desde el personal hasta la ubicación

Cons:

Nada, todo estuvo excelente

2026-09-17 • via Nuitee
U
Uicab Sandoval • couple • mx
9
Muy buena experiencia
Pros:

Acceso wi-fi y la limpieza

Cons:

sin comentarios

2026-09-17 • via Nuitee
J
Juan Manuel • couple • co
9
Pros:

Muy buena atención y lugar muy céntrico

2026-09-16 • via Nuitee
A
Amy • solo_traveller • mx
10
Pros:

Great value for five star service.
Reservation was ready without any issue, price was correct, no extra charges. Check in A+
Breakfast not included but sit down restaurant is great and open all day into the night.
Room was comfy, view was nice of a park, super close to metro, walkable to zona rosa and many other places.
Definitely will return.

Cons:

Nothing.

2026-09-16 • via Nuitee
V
Veronica • solo_traveller • mx
10
Pros:

No había ruido.

Cons:

Nada, todo bien.

2026-09-16 • via Nuitee
C
Cesar Aurelio • solo_traveller • pe
8
2026-09-16 • via Nuitee
L
Luis • extended_group • br
9
Vale a pena para se deslocar para outros lugares.
Pros:

Localização excelente, serviço de quarto excelente. Pegamos um quarto silencioso. Roupas de cama e banho limpas. Funcionários educados e atenciosos. Chuveiro ótimos.

Cons:

Pouquíssimas tomadas disponíveis. Alem disso, você precisa levar um adaptador. Mesmo assim, nao tem tomadas ao lado da cama. Não tem ar condicionado. Para minha estadia nao fez falta, mas no calor deve ser complicado.

2026-09-16 • via Nuitee
G
Guillermo • couple • cr
9
Bien !
Pros:

La cercanía con todo gracias al metro y a lugares emblemáticos como el Angel de la independencia

Cons:

Tiene muy muy pocos toma corriente

2026-09-16 • via Nuitee
G
Gutierrez Barboza • extended_group • cr
8
Pros:

La ubicación es excelente, pero lo mejor es el personal que es muy atento y amable

Cons:

El lavatorio tiende a tener un olor muy feo a menudo y la secadora no funciona

2026-09-15 • via Nuitee
J
juan carlos • solo_traveller • cr
10
Muy satisfecho
Pros:

La atención de los empleados

Cons:

en lo personal todo salió súper bien ,y la realidad el hotel está en la mejor ubicación para poder movilizarme a todos lados

2026-09-15 • via Nuitee
G
Gabriela • solo_traveller • mx
10
Pros:

Lo céntrico

Cons:

Que no tien3 GYM

2026-09-14 • via Nuitee
P
PIERLUIGI • solo_traveller • it
9
2026-09-13 • via Nuitee