SureStay Hotel by Best Western Morganton

Hotels
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SureStay Hotel by Best Western
7 (256 reviews)
1100 Burkemont Ave , Morganton , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Spacious and comfortable rooms
Friendly staff
Cons:
Significant cleanliness issues
Poor quality breakfast

Categories

Cleanliness
4.33
Multiple guests reported significant cleanliness issues, including blood on walls and floor dirt.
Service
8.3
Many reviews praised the staff's friendliness, though there were some complaints about rude interactions.
Location
8.34
Guests appreciated the convenient location near amenities such as Walmart and restaurants.
Room Quality
8.29
Positive mentions of spacious and comfortable rooms, although a few had issues with bathroom cleanliness.
Amenities
7.32
While some guests enjoyed the spa tub, there were complaints about the availability of the hot tub.
Value for Money
7.28
Price was seen as reasonable for the stay despite some quality issues.
Food and Beverage
5.33
Breakfast faced criticism for poor variety and quality.
Overall Experience
6.8
General sentiment suggests a willingness to return despite some negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:55

Property Description

Convenient Location
The SureStay Hotel by Best Western Morganton is ideally situated off Interstate 40, just 2 miles from the heart of Morganton city centre.

Comfortable Amenities
Enjoy free Wi-Fi, cable TV, a microwave, and a refrigerator in every room. Guests can also take advantage of the on-site fitness centre and daily grab and go breakfast.

Convenient Facilities
The hotel offers a launderette, 24-hour reception, and vending machines for snacks and drinks. Need to work? Fax, photocopying services are available too.

Book now to experience the perfect blend of convenience and comfort at The SureStay Hotel by Best Western Morganton.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note this property only permits service animals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7
Based on 256 reviews
Cleanliness: 4.33
Service: 8.3
Location: 8.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 5.33
Overall Experience: 6.8
T
Thomas • solo_traveller • us
1
Cons:

I didn't like anything about it! It took every penny I had that night. The Voucher and credit didn't apply to the booking. So No I'm not happy!

2026-06-07 • via Nuitee
G
Gabriela • solo_traveller • us
8
Pros:

Staff nice and friendly

Cons:

Needs to be a bit cleaner, specially the floor in the rooms

2026-05-24 • via Nuitee
T
Tony • couple • us
8
Pros:

Very clean updated rooms. Nice tv with plenty of channels

2026-05-23 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-05-22 • via Nuitee
M
Marijane • couple • us
6
2026-05-08 • via Nuitee
A
Ashleigh • couple • us
10
2026-05-07 • via Nuitee
C
Crider • solo_traveller • us
10
Pros:

Very friendly and accommodating staff. Room was clean as was the entire hotel!

Cons:

Nothing about it I didn't like.

2026-05-06 • via Nuitee
S
Sara • couple • us
7
2026-05-06 • via Nuitee
G
Gardner • solo_traveller • us
10
2026-05-04 • via Nuitee
K
Kathleen • solo_traveller • us
8
Wonderful stay. Staff was very nice and helpful. Bed was really comfy.
Pros:

Location was very good

Cons:

Nothing

2026-05-03 • via Nuitee
M
monica • couple • us
10
2026-05-03 • via Nuitee
N
Neil • solo_traveller • us
8
Cons:

could hear the people in next room from shared/locked door.

2026-04-26 • via Nuitee
C
Crider • solo_traveller • us
10
Pros:

Helpful and kind staff!

2026-04-24 • via Nuitee
P
Phillip • couple • us
5
Our stay was worth the price.
Pros:

The location close to the highway exit was great for us. The bed was comfortable. The shower was hot. The person at the front desk was friendly.

Cons:

The breakfast was limited. The biscuit was cold and the only option for heating was the microwave (which caused the biscuit to get hard). There was hot water, but no tea or cocoa. There was no butter for the muffin or waffle. There were limited instructions on how to use the waffle maker.
I did not realize that the password for the WiFi was on the room key envelope and responded to the text message that said to ask for any assistance needed. I asked for the password and never received a response to the text. When I found the password on the envelope I entered it. However, when it was entered a warning was given about possible security issues.

2026-04-13 • via Nuitee
J
Joshua • family_with_children • us
2
Disappointed
Pros:

The breakfast was not good.

Cons:

The room was dirty the TV did not work and I had to use YouTube to figure out how to use the shower. Hair on the floor in the bathroom upon arrival. Also there was a homeless woman who looked like a rabid squirrel out front smoking butts and looking up how to con people out of money.

2026-04-06 • via Nuitee
M
Medina • family_with_children • us
2
Cons:

First of all, the smell was not very pleasant. The cleaning experience was not very good—there was very little cleanliness in the hotel. There was no toothpaste or shampoo.etc

2026-04-05 • via Nuitee
S
Sherry • couple • us
9
2026-04-04 • via Nuitee
W
Wiest • family_with_children • us
8
2026-04-04 • via Nuitee
S
Sherry • couple • us
10
It was a great stay convenient close to the highway ice and soda machine on each floor
Pros:

The convenience

Cons:

Wish I could have checked in earlier I got to the location early

2026-04-04 • via Nuitee
G
Gary • family_with_children • us
8
2026-03-30 • via Nuitee