SureStay Hotel by Best Western Morganton

Hotels
•
SureStay Hotel by Best Western
6.4 (203 reviews)
1100 Burkemont Ave , Morganton , US
+1 828-430-8778

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / close to stores
Friendly, accommodating staff
Good price / value for quick stays
Some clean, updated rooms with good TV options
Easy access from I-40
Cons:
Serious cleanliness issues (urine smell, blood-stained sheets, bugs, sticky floors)
Inconsistent room quality (lumpy/too-soft beds, odors)
Breakfast inconsistent / limited variety; occasional food quality issues
Towels and some furnishings in poor condition
Occasional service failures (missed wake-up call, early check-in fee, voucher/billing problems)

Categories

Cleanliness
2
Consistently negative: multiple guests reported strong urine smell, blood stains on sheets, dead bugs, used soap left in shower, sticky floors, filthy chairs and towels with holes — clear failure in housekeeping.
Service
9
Generally positive: staff repeatedly described as friendly, nice and accommodating; a few service failures (missed wake-up call, early check-in fee) noted but overall staff interaction praised.
Location
9.2
Strong positive: many guests cited the convenient location, close to stores and easy access from I-40; consistently described as a main reason for staying.
Room Quality
5.5
Mixed: some rooms described as clean and updated with comfortable beds, but several reports of lumpy/too-soft mattresses, bed stains and rooms that 'smelled' — uneven room quality.
Amenities
6
Mixed mentions: TV with plenty of channels noted positively, but breakfast service and some in-room items (towels, cleanliness) had issues; overall average amenities.
Value for Money
7.5
Generally seen as good value by many (cheap, good price for the stay), though a few guests reported billing/voucher problems that reduced perceived value.
Food and Beverage
5
Inconsistent breakfast experiences: some called breakfast 'ok' or 'great', others found limited availability, lack of variety, or issues with food quality (warm items upsetting stomach).
Overall Experience
7
Mixed overall: several guests had pleasant, convenient stays praising staff and location; others reported severe cleanliness and service problems that made the stay unacceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
The SureStay Hotel by Best Western Morganton is ideally situated off Interstate 40, just 2 miles from the heart of Morganton city centre.

Comfortable Amenities
Enjoy free Wi-Fi, cable TV, a microwave, and a refrigerator in every room. Guests can also take advantage of the on-site fitness centre and daily grab and go breakfast.

Convenient Facilities
The hotel offers a launderette, 24-hour reception, and vending machines for snacks and drinks. Need to work? Fax, photocopying services are available too.

Book now to experience the perfect blend of convenience and comfort at The SureStay Hotel by Best Western Morganton.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note this property only permits service animals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.4
Based on 203 reviews
Cleanliness: 2
Service: 9
Location: 9.2
Room Quality: 5.5
Amenities: 6
Value for Money: 7.5
Food and Beverage: 5
Overall Experience: 7
A
Andrea • family_with_children • us
1
2026-11-04 • via Nuitee
B
Barbara • solo_traveller • us
9
Pros:

The desk clerk could not have been better! Friendly and helpful!

Cons:

The bathroom linens did not look clean. Prepackaged baked goods don’t make it. Would have appreciated a piece of fresh fruit.

2026-11-01 • via Nuitee
G
Gary • couple • us
1
Dirty, disgusting and inferior.
Cons:

When we checked in and went to our room, i smelled like urine and was absolutely disgusting. When we asked to be changed to another room, we received a room across the hall. It smelled normal. The next morning, when we were getting ready to leave and check out, I pulled back the bedspread and there was blood stains on the sheets that we had just slept on! Stay away from this disgusting hell hole.

2026-10-29 • via Nuitee
R
Regina • couple • us
5
Ok for the money.
Pros:

Breakfast ok. Location good.

Cons:

More comfortable chairs. The one chair was filthy. The other was a desk chai

2026-10-28 • via Nuitee
T
timothy • family_with_children • us
8
Pros:

Overall it was a good room and a good price.

Cons:

For me the bed was too soft and felt lumpy.

2026-10-26 • via Nuitee
J
Jeffrey • couple • us
3
There needs to be a much better job done on cleaning the rooms between stays.
Pros:

The location to where we were visiting and the stores. The price of the room for the time we would be there. Staff was friendly.

Cons:

The cleanliness of the hotel leaves much to be desired. It did not look like the hallways had been vacuumed at all in the time we spent there. There were dead bugs behind the doors and a used bar of soap on the top of the shower enclosure. The main area had something sticky on the floor. The toilet was barely fastened to the floor.

2026-10-09 • via Nuitee
W
Weseong • family_with_children • us
8
Pros:

Close to everything… thanks for everything

Cons:

Towels have holes

2026-09-14 • via Nuitee
T
Tania • solo_traveller • us
10
Excelente
Pros:

La nitidez y la atención al cliente.

Cons:

Debe mejorar el desayuno: más variedad.

2026-09-13 • via Nuitee
G
Greta • solo_traveller • us
5
2026-08-18 • via Nuitee
P
Patricia • couple • us
7
Great to stay to save or for a quick one night
Pros:

Close to everything, such nice staff !!

Cons:

Bed wasn’t my fav. The “warm” breakfast made my stomach turn

2026-08-09 • via Nuitee
D
Damien • couple • us
4
Would not stay there again
Pros:

I liked that the place was cheap

Cons:

I asked for a wake up call they did not call the toilet did not flush right the room was not cleaned properly they had used towel in the bathroom stuff on the bed and everything was sticky.

2026-08-08 • via Nuitee
D
Diann • solo_traveller • us
8
Great place for a stop over
Pros:

Easy ecsess from I 40

Cons:

We stayed last Tuesday night and they had a great breakfast. This morning at 9:35 they had nothing except coffee and juice.

2026-07-21 • via Nuitee
D
Denise • solo_traveller • us
9
Pros:

Staff and location and the cleanliness were all perfect.

Cons:

Breakfast was lacking a little bit not a big issue

2026-07-20 • via Nuitee
D
Diann • solo_traveller • us
8
Pros:

Had great breakfast!
Clean and accommodating.

Cons:

Room had closed up smeal.

2026-07-16 • via Nuitee
E
Elisha • solo_traveller • us
5
2026-07-03 • via Nuitee
T
Tammy • couple • us
8
Overall nice place to stay.
Pros:

Great location, staff was polite and helpful, room was clean, bed was very comfortable.

Cons:

The only bad thing I could say is…
We got there 45 minutes before normal check in time and they were going to charge a fee for us to check in not even an hour early, so we had to leave and come back…. This is the first place I’ve ever stayed that wanted to charge a fee for early check-in.

2026-07-02 • via Nuitee
T
Thomas • solo_traveller • us
1
Cons:

I didn't like anything about it! It took every penny I had that night. The Voucher and credit didn't apply to the booking. So No I'm not happy!

2026-06-07 • via Nuitee
G
Gabriela • solo_traveller • us
8
Pros:

Staff nice and friendly

Cons:

Needs to be a bit cleaner, specially the floor in the rooms

2026-05-24 • via Nuitee
T
Tony • couple • us
8
Pros:

Very clean updated rooms. Nice tv with plenty of channels

2026-05-23 • via Nuitee
T
Theresa • solo_traveller • us
10
2026-05-22 • via Nuitee