Hotel Mercure Lisboa

Hotels
•
Mercure
8 (2432 reviews)
Av. José Malhoa 23 , Lisbon , PT
+351 21 720 8000

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Inadequate amenities

Categories

Cleanliness
6.83
Issues mentioned regarding poor cleanliness and broken fixtures.
Service
8.8
Staff received positive comments for their friendliness and support.
Location
9.34
Guests highlighted the ideal location of the hotel, close to transport.
Room Quality
7.79
Mixed sentiments due to several complaints about room conditions and amenities.
Amenities
6.82
Complaints about the condition of amenities such as the pool and heating.
Value for Money
7.78
Varied reactions suggest it is fair but needs improvement.
Food and Beverage
8.33
Generally positive remarks on breakfast & room service.
Overall Experience
8.3
Overall experience is seen as satisfactory with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:47

Property Description

Luxurious Top-Floor Pool

Experience luxury at Mercure Lisboa with a top-floor pool boasting glass walls and a roof, offering a unique swimming experience with panoramic views of the city.

Spacious Accommodation and Free Wi-Fi

Relax in the spacious air-conditioned rooms featuring large double-glazed windows and a seating area. Stay connected with free Wi-Fi access during your stay and enjoy the convenience of child services provided by the hotel.

Delicious Dining Options and Convenient Location

Indulge in traditional specialties and continental classics at the restaurant, or unwind at the lobby bar with a selection of fresh drinks and Portuguese wines. With Lisbon Zoo and Gulbenkian Museum just a short walk away, Mercure Lisboa offers a prime location for exploring the city.

Book now to experience the perfect blend of comfort and convenience at Mercure Lisboa!

Important information:

Please note that a credit card valid on the date of check-in should be provided to guarantee the reservation.

Please note that the credit card use for prepaid reservations must present at the time of check-in.

Please note that all guests, adults and children, staying at the property must show a valid identity card or passport with photo, or equivalent document (e.g. birth certificate). Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8
Based on 2432 reviews
Cleanliness: 6.83
Service: 8.8
Location: 9.34
Room Quality: 7.79
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 8.3
N
Nathalie • solo_traveller • ch
10
2026-10-23 • via Nuitee
C
Carlos Alberto • couple • br
8
A localização ajuda muito e o pequeno almoço é sortido
Pros:

Localização e pequeno almoço!

Cons:

Instalações precisam de atualizações

2026-10-21 • via Nuitee
M
Mercedes • couple • es
9
2026-10-21 • via Nuitee
G
Gaspar • solo_traveller • pt
8
2026-10-20 • via Nuitee
P
Petr • solo_traveller • cz
9
2026-10-20 • via Nuitee
A
Aurelian Cîrstea • solo_traveller • ro
10
2026-10-20 • via Nuitee
A
Adrian • solo_traveller • ie
6
Grand at best!
Pros:

Average Business Hotel, slightly dated.

Cons:

Dated property, lifts in dire need of maintenance, they regularly stopped leaving you inside frantically pressing buttons to get moving again!

2026-10-19 • via Nuitee
V
Varsha • solo_traveller • nz
8
2026-10-19 • via Nuitee
J
James • solo_traveller • ke
6
A good hotel for the location but if possible take it without the breakfast.
Pros:

The breakfast was super monotonous. The same every day, with the chef or the hotel not making even the minimum effort to offer something new (it is possible to vary the breakfast without increasing the cost); that is why chefs go to school. As stated above, the same mini sausages everyday, same corn dish every day, same badly cooked scrambled eggs every day and if you are lucky you would get some fried eggs.

Cons:

The bar carpet had black stains. These were very visible to anyone at the bar, and they say a lot about the hotel management. I was there six nights, and I saw the stains every day, which meant no one even tried to clean them.

2026-10-18 • via Nuitee
M
Michał • couple • pl
10
2026-10-18 • via Nuitee
M
Macarena • couple • pt
10
2026-10-17 • via Nuitee
G
Graça • couple • pt
8
2026-10-15 • via Nuitee
A
Anna • family_with_children • pl
9
Doskonała lokalizacja
Pros:

Kolejny raz korzystaliśmy z usług tego hotelu, wszystko w porządku

2026-10-15 • via Nuitee
K
Kerri • solo_traveller • ie
5
Adequate - not impressive - would not use this hotel again.
Cons:

All the facilities felt a bit mean, like it was the absolute minimum that the hotel could get away with.
My room had no decoration - the paint on the walls was dirty/touched up - the TV didn't work - the hairdryer stopped working after 30 secs because it overheated.

2026-10-14 • via Nuitee
F
Felipe • couple • pt
8
2026-10-12 • via Nuitee
I
Iwona • couple • pl
10
Pros:

Czysto dobra lokalizacja i bardzo przyjazny personel jedna z recepcjonistek bardzo nam pomogła ponieważ mieliśmy problem z samochodem

2026-10-11 • via Nuitee
G
Gonzalo • solo_traveller • es
10
Pros:

Instalaciones y personal

Cons:

Distancia al centro, pero eso ya lo sabía

2026-10-10 • via Nuitee
N
Neto • couple • pt
9
2026-10-08 • via Nuitee
D
DeLaCruz13 • solo_traveller • ao
8
Pros:

Localização e o Quarto

2026-10-08 • via Nuitee
J
Jan • family_with_children • nl
8
Prima hotel.
Pros:

Ontbijt was fijn, lekker uitgebreid. Hotel toren dus veel kamers, Zwembad was op het dak maar niet spectaculair. We hadden perongeluk niet geboekt terwijl we dit wel dachten gedaan te hebben. Toen als nog via booking geboekt dat was goedkoper dan aan de balie.

2026-10-08 • via Nuitee