Four Points by Sheraton Edinburgh

Hotels
Four Points by Sheraton
7.7 (1663 reviews)
90 Haymarket Terrace , Edinburgh , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Limited food options
Cleaning issues
Wet carpets

Categories

Cleanliness
7.08
Some reviews noted issues with cleanliness, particularly wet carpets and concerns of mold.
Service
8.57
General sentiment from the reviews indicates friendly and helpful staff.
Location
8.57
Many mentions of convenient location for trams, trains, and city center access.
Room Quality
8.07
Rooms were described as lovely and comfortable, with some minor complaints.
Amenities
7.08
Limited food options were points of disappointment; some rooms lacked access to entertainment.
Value for Money
7.58
Overall decent value, though some guests felt prices were high for the offered amenities.
Food and Beverage
6.58
Mixed reviews on breakfast quality and limited dining options at night.
Overall Experience
8.07
Overall positive feedback with a few noted issues but generally a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:39

Property Description

Convenient Location
Located just 15 minutes' walk from Princes Street and Murrayfield Stadium, Four Points by Sheraton Edinburgh offers easy access to Edinburgh's top attractions. The nearby Haymarket Rail Station and tram stop make exploring the city a breeze.

Modern Rooms
Experience stylish decor and modern amenities in our rooms, including HD LCD TVs, free Wi-Fi, and tea/coffee making facilities. Relax in a bathroom equipped with a bath or powerful shower and complimentary toiletries.

On-Site Dining
Indulge in authentic Italian cuisine at our on-site restaurant, Amalfino. Enjoy a delicious meal without leaving the comfort of the hotel.

Book your stay at Four Points by Sheraton Edinburgh for a memorable and convenient experience.

Important information:

Please inform Four Points by Sheraton Edinburgh in advance of your expected arrival time.

You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EDI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 1663 reviews
Cleanliness: 7.08
Service: 8.57
Location: 8.57
Room Quality: 8.07
Amenities: 7.08
Value for Money: 7.58
Food and Beverage: 6.58
Overall Experience: 8.07
P
parul solo_traveller ae
6
Pros:

Staff was v friendly and welcoming

Cons:

Rooms need renovation. There is v limited light in the rooms.

2026-05-15 via Nuitee
H
Holly couple gb
10
2026-05-15 via Nuitee
M
Markus extended_group at
9
Pros:

freundliches Personal, alles war hervorragend

2026-05-14 via Nuitee
M
Michelle couple gb
10
2026-05-14 via Nuitee
E
Eszter family_with_children hu
10
2026-05-14 via Nuitee
R
Rich solo_traveller gb
4
Pros:

Jodi at the restaurant was incredible. She was very welcoming and helpful.

Cons:

Where to start. So on arrival at hotel (1715) we were informed that we won't be able to order food until 1930 due to a party of 30, this was later changed to 2000. After a discussion with the restaurant manager Marek regarding the frustration of having to wait, I was completely shut down and told 2 people were not a priority.
I feel he could have handled this differently and been more effective, hopefully if he goes on a basic guest hospitality course he will improve.

Its important to state before continuing that the hotel itself is stunning and the food delicious

When my partner arrived at the hotel, she was asked to present a credit or debit card to hold a £10 deposit for the room, very strange procedure as she was a non paying guest, I had booked and paid for the room previously, so no further card was required.

The following morning we were shocked to see that her card and been charged for a bill that I had signed for (£144)

I raised this with reception who struggled to understand what had gone wrong. They had charged the wrong person for a bill they hadn't signed for, they said they would release the funds to her card immediately, this however, even 24 hours later hasn't happened, after contacting the hotel they apologised for an error in communication and stated it would be refunded in 5 to 7 days.

If you can stay at this hotel and only deal with Jodi, then you will have a wonderful stay.

2026-05-12 via Nuitee
J
John D'A couple au
7
Average
Pros:

Location was ok and the room was comfortable, bed and pillows excellent but this is what you would expect from a large hotel group. Staff were welcoming.

Cons:

When we arrived the lift was broken, we were on the second floor. Were told it would be fixed by the morning and it was broken for the entire time of our stay. We went to the restaurant attached to the hotel on the first night after a big day of travel and they had a birthday party, only approx half of the tables were taken but they advised couldn't accommodate as the kitchen was "stressed" with the large booking. To top it off one morning there was absolutely no hot water, in a fairly cold Scotland that was the breaking point. We did not expect bells and whistles from a mid tier chain but things to work would have been nice.

2026-05-12 via Nuitee
P
Patricia couple us
9
Would return
Pros:

Location great staff friendly it was quiet

Cons:

Lift wasn’t working but we survived staff went out of there way to find us a room without too many flights

2026-05-12 via Nuitee
A
ANNE couple fr
8
Hôtel confortable, bien placé avec un petit déjeuner à l'anglaise !
Pros:

Chambre un peu petite mais confortable
Emplacement idéale pour visiter la ville à pied (une demi heure à pied du centre ville)
Petit déjeuner copieux et surtout à l'anglaise (haricots, potato scone, bacon, œuf, céréales, salade de fruits frais,...) idéal pour tenir jusqu'en milieu d'après-midi.

Cons:

L'ascenseur a été en panne pendant tout notre séjour, or notre chambre se situait au 4ème étage. Après 6 à 7 heures de marche, c'est dure surtout quand on le monte 2 fois le matin (pour le petit déjeuner) et 2 fois le soir (pour le diner). Il ne vaut mieux pas oublier quelque chose dans la chambre.....

2026-05-12 via Nuitee
H
Håkan couple se
7
2026-05-11 via Nuitee
D
Daphne couple dk
8
2026-05-11 via Nuitee
T
Thompson solo_traveller us
8
2026-05-11 via Nuitee
J
Jill couple us
6
Disappointing
Pros:

Room was comfortable and spacious and the bed was comfortable

Cons:

The lift was broken for our entire stay and we were placed on the top floor. The desk person helped us up with our luggage when we arrived, but it was just difficult to get all of our luggage back down when we checked out. We are not old, but not young and my knees were a little mad at me for having to climb all of those stairs with luggage. It was just very inconvenient and we were only offered 2 free alcohol drink tickets. We don't even drink. Also, the restaurant was not serving anyone except those that were in a party until 8:30pm that night. We couldn't even use the tickets if we wanted to.

2026-05-10 via Nuitee
F
Francesco couple it
8
Pros:

Camere comode ampie e pulite

Cons:

ascensore rotto per tutti i 4 giorni di permanenza

2026-05-10 via Nuitee
S
Stephen couple ie
3
Facilities need an upgrade
Pros:

Staff were nice and helpful and it is in a good location close to tram stop.

Cons:

Lift was out of service, when I went to have a shower water was freezing cold, not able to have a shower.

2026-05-10 via Nuitee
D
Dmitrii couple ru
6
2026-05-09 via Nuitee
R
RICARDO solo_traveller br
8
Excelente, com a restrição do elevador.
Pros:

O único problema que aconteceu foi que o elevador quebrou no segundo dia e até eu sair 3 dias depois, não tinham consertado. Nao sei se por falta de peça, mas os funcionários tentaram compensar o inconveniente, pois meu quarto ficava no 4 andar.
A localização do hotel, muito embora fora do centro, tinham muitas facilidades de transporte para se chegar lá. Um Uber até o centro ficas em torno de 6£.
O pessoal do restaurante muito atencioso, principalmente seu supervisor. Café muito bom tipo continental. Recomendo.

Cons:

Do elevador quebrado por muito tempo

2026-05-08 via Nuitee
D
Douglas couple gb
8
nice 2 day stay, quiet location but easy access to city centre
Pros:

staff were helpful and friendly, breakfast was nice with plenty of choices, room comfortable, location fine easy short journey into city centre

Cons:

nothing

2026-05-08 via Nuitee
M
Marco solo_traveller it
7
2026-05-07 via Nuitee
H
Humberto extended_group es
7
Pros:

Desayuno muy escaso

Cons:

El desayuno y algún elemento del baño que no estaba disponible.

2026-05-07 via Nuitee