Holiday Inn Express Hotel & Suites Charlotte by IHG

Hotels
•
Holiday Inn Express
7.9 (199 reviews)
500 Meijer Street , Charlotte , US
+1 704-547-0999

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Consistently good breakfast/coffee
Clean and spacious rooms noted by multiple guests
Comfortable beds and pillows
Convenient location (near Meijer, close to fairgrounds)
Friendly/helpful staff reported in several reviews
Cons:
Noisy sliding-doors side causing sleep disruption
Pool too cold and no hot tub despite advertising
False advertising for jacuzzi/no hot tub
Billing/credit card fraud issue and poor handling by desk
Broken or unavailable amenities (pancake maker, rollaway beds)
Lack of after-hours creamer / limited F&B options
Housekeeping inconsistencies (stained bathroom floor, towels with holes)
Front desk check-in confusion and occasional unhelpful responses

Categories

Cleanliness
8.2
Mostly praised: multiple comments about rooms being very clean and tidy, but isolated issues noted (stained bathroom floor, towels with holes) indicating inconsistent housekeeping.
Service
7.2
Mixed service: several mentions of friendly and helpful staff at times, but also complaints about a defensive desk clerk who hung up, front-desk confusion at check-in, and slow/no response to maintenance (pancake maker not fixed).
Location
8.6
Generally strong: convenient location (near Meijer, close to fairgrounds) cited repeatedly and described as suitable for the guests' needs.
Room Quality
7.1
Mixed room experience: comfortable beds and spacious rooms praised, but problems include noisy sliding-doors side, missing advertised jacuzzi, nonfunctional iron, missing rollaway beds and occasional wear (towels/holes).
Amenities
7.6
Mixed amenities: breakfast and coffee consistently positive, but pool reported as too cold, no hot tub despite advertising, small gym, limited luggage carts and occasional broken equipment (pancake maker).
Value for Money
8
Generally good value noted (price/clean), though marred by serious billing/fraud issues for one guest which affected perceived value for that stay.
Food and Beverage
8.3
Breakfast is a strong point (described as outstanding and better than most), though some operational issues occurred (pancake maker broke, limited after-hours creamer, requests for menu additions).
Overall Experience
8.2
Overall positive stay with reliable breakfast and cleanliness, tempered by noise issues, occasional maintenance failures and a few service/billing problems; generally satisfactory for the hotel's tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location and Charming Amenities

This Holiday Inn Express in Charlotte, Michigan, is perfectly situated just off I-69 and a short distance from downtown. Guests can unwind in the lodge-style indoor pool and stay connected with complimentary Wi-Fi.

Comfortable Rooms and Convenient Facilities

The classically decorated rooms are equipped with all the essentials including cable TV, a coffee maker, microwave, and refrigerator. Guests can also take advantage of the whirlpool, fitness center, and business center with various services available.

Delicious Breakfast and Nearby Attractions

Start your day with a hot breakfast buffet offering a variety of options. Explore the Veterans Memorial Park just minutes away or take a short drive to downtown Lansing for more adventures.

Book your stay at Holiday Inn Express Hotel & Suites Charlotte now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAN

Location

Guest Reviews

7.9
Based on 199 reviews
Cleanliness: 8.2
Service: 7.2
Location: 8.6
Room Quality: 7.1
Amenities: 7.6
Value for Money: 8
Food and Beverage: 8.3
Overall Experience: 8.2
P
Patrick • couple • us
9
Pros:

Good food. Excellent coffee A(t)

2026-11-07 • via Nuitee
K
Kirsten • couple • us
7
Pros:

Great stay easy and breakfast was better than most hotels.

Cons:

Unfortunately we were on the side where the doors were and they raffle the whole building like bowling balls falling through the walls every time the sliding doors open to the entrance. It was something I have never experienced and was difficult to sleep. The doors must be fixed.

2026-10-26 • via Nuitee
E
Erickson • family_with_children • us
8
Pros:

I loved the comfortable bed and pillows

Cons:

The pool was way too cold to swim in. I booked your hotel bc there was a pool and it was 70 degrees so nobody was swimming as it was too cold!!

2026-10-26 • via Nuitee
A
Amanda • couple • us
1
Cons:

I work 12-14 hours a day, 7 days a week and drive 2+ hours a day on top of that. I FINALLY had 2 days off and just wanted to relax in a jacuzzi tub so I booked at this location based off your pictures of the room online. I drove almost an hour one way out of my way to stay here because it was the only location available with a jacuzzi tub! Imagine my surprise when I go to settle in my room and there’s no jacuzzi tub! The hotel doesn’t even have a hot tub!! FALSE ADVERTISING!

2026-10-16 • via Nuitee
F
Frances • couple • us
8
2026-10-12 • via Nuitee
C
Craig • couple • us
10
2026-10-07 • via Nuitee
D
David • family_with_children • us
1
pay with cash
Pros:

breakfast was fine

Cons:

issues with my credit card I used to hold my credit card being used a month later to charge me for a one night stay that I never reserved and never stayed there, Called the desk clerk at the Holiday Inn Express in Charlotte, Michigan in August after getting my credit card bill with the July 7 room charge on it. we were never there then, we were home, we tried to get information but the desk clerk got defensive and actually hung up on our phone call. we called our credit card company immediately and cancelled our card and sent the charge to their fraud team because we thought our card had been stolen.

2026-09-15 • via Nuitee
K
Keith • couple • us
6
Ok
Cons:

No coffee in room. No drinking glasses in room.
One of our shower towels had several holes in it.

2026-09-12 • via Nuitee
R
Rindfleisch • couple • us
10
Pros:

Power outage

2026-09-09 • via Nuitee
T
Tammy • solo_traveller • us
10
2026-09-06 • via Nuitee
L
Lowell • solo_traveller • us
10
Pros:

Outstanding breakfast. Clean room. Very friendly and helpful staff.

2026-08-17 • via Nuitee
D
David • extended_group • us
9
Wish we would have biscuits and gravy on your menu every day we only stayed two days so we didnt get
Pros:

Breakfast was pretty good

Cons:

The pancake maker broke on the first day and no one came to fix it before breakfast was over for that day.

2026-07-24 • via Nuitee
S
Susan • couple • us
9
Charlotte Meijer, next door conveniently is fantastic.
Pros:

Location to fairgrounds

2026-07-16 • via Nuitee
Y
yerrick • solo_traveller • us
5
2026-07-13 • via Nuitee
P
Patricia • solo_traveller • us
9
Pros:

Rooms were very clean every day.
Loved the complinary breakfast and coffee.
Very confident for our locations we needed to be at each day.

Cons:

Not enough carts to carry luggage in

2026-07-13 • via Nuitee
M
Mavis • couple • us
8
Cons:

The floor in the bathroom looked stained but it was just not clean. It was something that would require more than just a quick “swipe” with a mop. It needed to be scrubbed. Couldn’t get the iron to work.

2026-07-08 • via Nuitee
D
Dennis • solo_traveller • us
9
2026-07-03 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

Very nice hotel. Clean and spacious rooms. Good variety for breakfast, only request is non-dairy creamer available after hours. Staff throughout nice and helpful.

Cons:

Need creamer available for after hours coffee.

2026-06-08 • via Nuitee
M
Menghini • family_with_children • it
8
Comodo per arrivare nei paesi vicini
Pros:

Palestra è piccola piscina . Top per su materasso nel j ki etto matrimoniale

Cons:

Divano Bb letto scomodo , con nylon su materasso che quando ti muovi fa rrumore

2026-06-06 • via Nuitee
T
tibbett • solo_traveller • us
9
Good
Pros:

Location price clean

Cons:

Front desk check in They were convinced I was at the wrong location. Insisting that I made my reservation in Charlotte, North Carolina. Thank goodness I had printed out the paperwork showing Charlotte Michigan. The confusion was they use my last name first therefore I was not in the system.

2026-05-16 • via Nuitee