Hotel Viktoria Düsseldorf-Neuss - Self Check-In

Hotels
6.7 (297 reviews)
Kaiser-Friedrich-Straße 2 , Neuss , de

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Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Staff adhere to local safety protocols
Cashless payment available
First aid kit available
Contactless check-in/check-out
Free wired internet
See all facilities

Review Highlights

Pros:
Location is convenient
Value for money is good
Cons:
Cleanliness issues
Unresponsive service
Room quality complaints

Categories

Cleanliness
4.3
Several reviews indicate cleanliness issues, such as the room not being clean and the hotel being generally run down.
Service
7.3
Mixed feedback on service quality, with some mentions of unresponsive staff.
Location
8.3
The location is praised for being convenient and accessible.
Room Quality
5.8
Numerous complaints about room conditions, including being outdated and uncomfortable.
Amenities
6.3
Amenities like parking are present, but other facilities were found lacking.
Value for Money
8.3
The price is often described as unbeatable, contributing positively to perceived value.
Food and Beverage
6.3
No specific mentions of food or beverage quality, defaulting to average for this category.
Overall Experience
7
The overall sentiment shows significant dissatisfaction, but price and location saved the experience from being lower.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:29

Property Description

Convenient Location
Explore nearby attractions such as Rheinturm and Castle Square within a short distance from the hotel.

Modern Amenities
Enjoy free WiFi throughout the property and relax on the terrace during your stay.

Family-Friendly Accommodation
Spacious family rooms available for a comfortable stay for you and your loved ones.

To book your stay at Hotel Viktoria Neuss and experience these fantastic amenities, visit our website or contact us directly now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUS

Location

Guest Reviews

6.7
Based on 297 reviews
Cleanliness: 4.3
Service: 7.3
Location: 8.3
Room Quality: 5.8
Amenities: 6.3
Value for Money: 8.3
Food and Beverage: 6.3
Overall Experience: 7
M
Mauricio • solo_traveller • de
7
Pros:

Völlig unkompliziertes Check inn und Check out
Gute Lage, City und Hauptbahnhof fußläufig erreichbar
In diesem Zimmer hatte ich sogar ein eigenes Bad/WC

2026-02-15 • via Nuitee
W
Wilmsen • family_with_children • nl
4
Cons:

De kamer was vies

2026-02-14 • via Nuitee
N
Nizami Caner • family_with_children • tr
10
2026-02-14 • via Nuitee
C
Costa • couple • it
6
2026-02-13 • via Nuitee
K
Kononenko • extended_group • ua
7
2026-02-13 • via Nuitee
B
Boban • extended_group • rs
8
2026-02-13 • via Nuitee
M
Malik • family_with_children • at
10
2026-02-12 • via Nuitee
M
Mila • family_with_children • mk
10
2026-02-11 • via Nuitee
A
Asiyat • extended_group • de
7
2026-02-11 • via Nuitee
A
Alla • family_with_children • de
1
Pros:

Check In sehr einfach und bequem, Bettwäsche/Tücher/Bett voll in Ordnung, in groß und ganz alles einfach, aber in Ordnung. Preis/Leistung voll in Orfnung außer paar dicke Minuspunkten

Cons:

- um 10.00 Uhr morgen kein Heizung, nur kalte Wasser. Toll, Null Sternen.
- WLAN extrem langsam.

2026-02-08 • via Nuitee
V
Vuong • couple • de
6
2026-01-31 • via Nuitee
L
Ljiljana • family_with_children • rs
8
Pros:

Sve je ok

2026-01-31 • via Nuitee
L
Ljiljana • family_with_children • rs
8
Pros:

Ok . Sve uredu

Cons:

Nismo imali grejanje . A januar mesec. Preživeli smo

2026-01-31 • via Nuitee
I
Ibrahim • family_with_children • de
10
2026-01-31 • via Nuitee
D
Davis • couple • de
7
2026-01-31 • via Nuitee
I
Ibrahim • family_with_children • de
10
Pros:

Vielen Dank, alles war ausgezeichnet.

Cons:

Alles ist wunderschön

2026-01-31 • via Nuitee
K
Kastytis • couple • gb
10
2026-01-28 • via Nuitee
J
Jorge • family_with_children • gb
1
Victoria Park Hotl Neuss never again
Pros:

Location

Cons:

The first room we have been was dirty, the carpet was full of stains and the bathroom old.
The heating didn't work the stand lamp head no light bulb, the toilet flusher took over 25min to refill. By the first shower my partner took the tap mixer lever just fell down.
After I complained we got another room that was a bit better but the bed was falling apart and the matress killed my back.
So after 2 nights we just decided to leave and booked another Hotel. Best Western Comfort.
Beside all of this the guests were very weird and were smoking all around including in the lift.

2026-01-27 • via Nuitee
Сагидулин • solo_traveller • lv
6
Pros:

Все' нормально.Особенно помогала Евгения. Ей большое Спасибо.Относилась к нам с пониманием.

Cons:

Не понравилось то,что когда я резервировал номер ,то от Вас получил неправильный Код от входных дверей в отель. Мы продали минут 30-40 ,пока случайно заходил другой человек, то и мы зашли.Но были большие НЕРВЫ !!!Сейчас там код-1649.

2026-01-27 • via Nuitee
M
Marta • family_with_children • gb
1
Not recommended- AVOID
Pros:

Apart from a hot shower, absolutely nothing stands out as worth recommending.

Cons:

Where to start? Despite all inconveniences (the lift didn't work, no one at the reception desk, lack of access to tea or coffee or kitchen) the worst part was the room itself, we were a family of 4, and we booked specifi room to accommodate us ( 1 double bed and two single beds )- roome w choose via Booking.com was not what we was given, nothing was workig correctly and was safe to use, lights, bedside tables, TV - nothig, room was filled with stinch that we will remember for long time. Beds are very uncomfortable, and the worst part was that we were able to hear all other guests throughout the entire night!

2026-01-26 • via Nuitee