a&o Manchester City Centre

Hotels
A&O Hotels & Hostels
8.5 (5778 reviews)
21 Dickinson Street , Manchester , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
7.89
Some guests mentioned that the carpets were not very clean and there were issues with the toilet exhaust fans.
Service
7.86
Several reviews highlighted issues with staff being rude and unhelpful.
Location
9.4
Many guests praised the ideal location and its proximity to various attractions and restaurants.
Room Quality
7.85
Guests noted issues with uncomfortable beds and problems with room temperature.
Amenities
8.38
The hotel provided good amenities, but some equipment, like the gym, had issues.
Value for Money
8.84
The hotel is generally considered to be good value for its location and offerings.
Food and Beverage
8.89
Breakfast received positive remarks for quality.
Overall Experience
8.86
Despite some drawbacks, guests had a predominantly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:52

Property Description

Central Location in Manchester's Chinatown
Located just 500 meters from Manchester Central, Novotel Manchester Centre in the heart of Chinatown offers a vibrant and convenient stay for both leisure and business travelers.

Modern Amenities and Wellness Facilities
Enjoy air-cooled rooms with Wi-Fi access, flat-screen TVs, work desks, and tea/coffee facilities. The hotel boasts a fitness centre, sauna, steam room, and tropical rain shower for ultimate relaxation.

Dining and Entertainment Options
Indulge in 24-hour room service at Exchange Food And Drink Lounge, savor international cuisine, or unwind at the open-plan bar. A breakfast buffet is available daily, ensuring a delightful culinary experience.

Book now to experience the perfect blend of comfort and convenience at Novotel Manchester Centre.

Important information:

When a booking is made for more than 9 people, different payment and cancellation policies may apply. The hotel will contact you after booking with more information.

Children under 18 can have breakfast at a 50% discounted rate.

Guests under the age of 16 can only check in with a parent or official guardian. Children under 18 should have parental permission if not accompanied by parents and can only be accommodated in private rooms, not in shared dormitories.

Please note that pets are only allowed in private rooms like single and twin rooms. An additional charge applies. Pets are not allowed in shared dorms.

Towels are not included in the room rate of dorm rooms. Guests can rent them at the property for an additional charge, or bring their own. Bed linen for the bunk beds are free of charge and provided for self-covering.

Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 5778 reviews
Cleanliness: 7.89
Service: 7.86
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
O
Onur solo_traveller tr
10
Pros:

Room was very clean and huge. Also the location is very good. Definitely recommended.

2026-06-06 via Nuitee
S
Susana solo_traveller es
6
2026-06-06 via Nuitee
F
Federica couple it
7
buono
Pros:

posizione

Cons:

check-in troppo tardi

2026-06-06 via Nuitee
T
Trupti family_with_children gb
7
Nice and Comfortable
Pros:

Nice location very central. Rooms are good, big and clean.

Cons:

No kettle or tea facilities in the room

2026-06-06 via Nuitee
S
Smith solo_traveller gb
9
2026-06-06 via Nuitee
A
Augustin solo_traveller gb
9
2026-06-06 via Nuitee
J
Jappe solo_traveller br
10
2026-06-06 via Nuitee
E
Elen solo_traveller gb
4
Overall disappointing
Pros:

The location of the hotel was perfect for what I needed, and the price felt too good to be true - so I should have really thought that it might not live up to expectations given the price, but the reviews had been really good so I decided to go for it.

Cons:

The check-in was very faffy - the staff just rudely pointed to a QR code whilst I was stood at the desk. They were serving another customer at the time. I asked whether I could just check in in person as I only had 7% battery on my phone, and just got someone looking at me and pointing at the QR code again. It wouldn't accept my address because I don't have a house number, and it was a massive faff. The man infront of me was also really struggling and barely received any assistance. It was a shambles and very difficult, considering there were 2 members of staff stood there at desks who surely could have just checked us in. The check-in also needed my drivers license number which wasn't stipulated when I booked, and I don't know why it wanted that - I could have easily come without it and would have really struggled.

I think this hotel suffers from a bit of a mixed identity - the prices are that of a bargain basement place, but it gives the impression it would like to be better than that, but there were definitely elements that felt really bargain basement - mismatched towels, only 1 pillow on the bed and the fire alarm randomly going off multiple times in the night (the latest it happened was 2351!) without any explanation or reassurance to guests that the place wasn't on fire!

The whole thing felt a bit random so it was a bit of a disappointing stay to be honest.

2026-06-06 via Nuitee
M
Maria Isabel solo_traveller es
9
2026-06-06 via Nuitee
K
kevin solo_traveller se
8
Pros:

the price and location

Cons:

nothing really

2026-06-06 via Nuitee
V
Vladimir solo_traveller hr
7
2026-06-06 via Nuitee
T
Tolu solo_traveller gb
10
2026-06-06 via Nuitee
T
tarek solo_traveller ma
9
It was a good stay
Pros:

I had a fantastic stay at this hotel. The location is truly strategic, with easy access to all forms of public transportation, as well as a wide variety of restaurants and cafes right at your doorstep. My room was immaculately clean, quiet, and featured a lovely view of the street. Considering the quality of the service and the amenities provided, the price offers excellent value.

​A special thanks to Pasquale for making my stay even more memorable. He is incredibly friendly, polite, and exceptionally helpful. His professionalism, combined with his energetic and humorous personality, ensures that every guest feels well taken care of. He truly goes above and beyond to provide the best experience for everyone. A big shout-out to him for his outstanding service!

2026-06-06 via Nuitee
A
Abdullahi solo_traveller ng
7
2026-06-06 via Nuitee
L
Luna solo_traveller be
8
Pros:

Goede locatie met openbaar vervoer dichtbij

Cons:

Handdoeken moet je zelf gaan vragen. Dit is ook hetzelfde met de kamer te kuisen. Er was geen frigo in de kamer.

2026-06-06 via Nuitee
A
Andrew couple gb
7
Convenient, good price, awful check in process
Pros:

Convenient for the city centre

Cons:

Checking in was terrible. Rude staff member

2026-06-06 via Nuitee
J
Jens family_with_children fo
8
2026-06-06 via Nuitee
I
irene couple it
7
Pros:

Posizione ottima per muoversi a piedi e con i mezzi. Camera ampia e confortevole, letto comodo, pressione dell’acqua buona. Staff cordiale.

Cons:

Unica pecca di questo hotel è stata la pulizia.. la moquette dei corridoi era veramente sporca, e in camera nella doccia c’erano dei capelli. Niente di insormontabile, sono abituata a ben peggio ma comunque è un punto decisamente migliorabile.

2026-06-06 via Nuitee
M
Matthew solo_traveller gb
6
Pros:

Great location. It matched what i paid i guess.

Cons:

Common areas were filthy, boarded iff, smelly. Not seen a vacuum in a long time

Check in staff are robots. Instantly dobt talk but wqve a QR cide at you where yiu are.forced to give very personal details. I declined and told i couldbt stay if i didnt orovide ohoto ID or a passoort....ita a city hitel. Im.a 40plus britiah ma. Ans im not travelli g anywhere. WHY DO YOU NEED MY PASSPORT??? ARTICLE 3 ECHR!!!!

2026-06-06 via Nuitee
L
Luis Guedes Silva solo_traveller pt
1
Pros:

Nothing

2026-06-05 via Nuitee