a&o Manchester City Centre

Hotels
•
A&O Hotels & Hostels
8.5 (7187 reviews)
21 Dickinson Street , Manchester , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Bar
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
7.89
Some guests mentioned that the carpets were not very clean and there were issues with the toilet exhaust fans.
Service
7.86
Several reviews highlighted issues with staff being rude and unhelpful.
Location
9.4
Many guests praised the ideal location and its proximity to various attractions and restaurants.
Room Quality
7.85
Guests noted issues with uncomfortable beds and problems with room temperature.
Amenities
8.38
The hotel provided good amenities, but some equipment, like the gym, had issues.
Value for Money
8.84
The hotel is generally considered to be good value for its location and offerings.
Food and Beverage
8.89
Breakfast received positive remarks for quality.
Overall Experience
8.86
Despite some drawbacks, guests had a predominantly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:52

Property Description

Central Location in Manchester's Chinatown
Located just 500 meters from Manchester Central, Novotel Manchester Centre in the heart of Chinatown offers a vibrant and convenient stay for both leisure and business travelers.

Modern Amenities and Wellness Facilities
Enjoy air-cooled rooms with Wi-Fi access, flat-screen TVs, work desks, and tea/coffee facilities. The hotel boasts a fitness centre, sauna, steam room, and tropical rain shower for ultimate relaxation.

Dining and Entertainment Options
Indulge in 24-hour room service at Exchange Food And Drink Lounge, savor international cuisine, or unwind at the open-plan bar. A breakfast buffet is available daily, ensuring a delightful culinary experience.

Book now to experience the perfect blend of comfort and convenience at Novotel Manchester Centre.

Important information:

When a booking is made for more than 9 people, different payment and cancellation policies may apply. The hotel will contact you after booking with more information.

Children under 18 can have breakfast at a 50% discounted rate.

Guests under the age of 16 can only check in with a parent or official guardian. Children under 18 should have parental permission if not accompanied by parents and can only be accommodated in private rooms, not in shared dormitories.

Please note that pets are only allowed in private rooms like single and twin rooms. An additional charge applies. Pets are not allowed in shared dorms.

Towels are not included in the room rate of dorm rooms. Guests can rent them at the property for an additional charge, or bring their own. Bed linen for the bunk beds are free of charge and provided for self-covering.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note: All guests are required to complete the registration process to secure property access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

8.5
Based on 7187 reviews
Cleanliness: 7.89
Service: 7.86
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
G
Gavin • solo_traveller • gb
10
2026-10-24 • via Nuitee
N
Nicola • couple • gb
10
Pros:

Close to what we wanted

Cons:

Just the price bit more than what I'd like .

2026-10-24 • via Nuitee
A
Alison • extended_group • gb
4
Ok for one night but glad we weren't staying longer
Pros:

Hotel was in a fairly central location, room was clean

Cons:

There was only one very thin pillow on the beds. No tea/coffee making facilities in the room, not even a glass that you normally get in the bathroom. My friend needed to take some tablets on arrival and we were not prepared for the lack of facilities in the room. (We did book when it was Novotel so facilities may have changed since becoming A&O which it was by the time we stayed as it did look like there had previously been these facilities in the room)

2026-10-24 • via Nuitee
V
Vitalii • solo_traveller • rs
10
Cons:

Everything was very good overall.
However, I received a message asking me to complete the online check-in and fill out a form one day before arrival. When I arrived at the hotel, I had to complete the process again using a different link.

This was a bit annoying, so I would suggest updating the automatic message sent via Booking.com to avoid duplicate check-in procedures.

Other than that, everything was excellent!

2026-10-24 • via Nuitee
C
Charlotte • couple • gb
10
2026-10-24 • via Nuitee
S
SotirisT • extended_group • gr
8
2026-10-24 • via Nuitee
P
Paula • couple • fi
8
Pros:

Sijainti ok

2026-10-24 • via Nuitee
A
Alkiviadis • extended_group • gr
8
2026-10-24 • via Nuitee
J
Jayden96 • couple • gb
10
Pros:

Everything, clean, nice room, amazing staff.

2026-10-23 • via Nuitee
T
Trevor • solo_traveller • gb
8
2026-10-23 • via Nuitee
P
Piolin • couple • es
9
Bien.Contentas
Pros:

Ubicacion.Calidad-precio.Habitaciones amplias.

Cons:

Faltaba una mesita en una de las camas,enchufes en la mesita de noche.
Los lavamanos muy bajos y estrechos.

2026-10-23 • via Nuitee
D
Diane • solo_traveller • gb
1
Pros:

Location

Cons:

Carpets were grubby. Very run down. No kettle in room. Smell from the bathroom. The bathroom door was broken so couldn't shut it tight.

2026-10-23 • via Nuitee
D
Dimitrios • couple • gr
10
2026-10-23 • via Nuitee
D
David • couple • gb
6
Average Hotel
Pros:

Room was good. Clean and tidy.

Cons:

The fact you had to book in online when the person was in front of you.Room was in block 2 with limited facilities which was not mentioned when booking.No staff to ask how to download breakfast voucher.Average Hotel.

2026-10-23 • via Nuitee
S
Simon • couple • gb
10
Value for money in the right location
Pros:

Location and price

Cons:

Shower drain backed up

2026-10-23 • via Nuitee
S
Susan • couple • gb
8
Would recommend to others
Pros:

Location and price.
Bar and breakfast facilities on site.

Cons:

No tea and coffee available in the room.

2026-10-23 • via Nuitee
S
Shane • solo_traveller • gb
8
Good value, clean and great location.
Pros:

The room was spacious and comfortable. I liked that there was a fridge. (4 bed room)

Cons:

There was no kettle or tea making facilities in the room. Im also not a fan of seperate toilet and bathroom, but I guess that works better for families.

2026-10-23 • via Nuitee
S
Simon • couple • gb
9
2026-10-23 • via Nuitee
S
Stephan • couple • es
10
Perfecta
Pros:

Ubicación

Cons:

Nada

2026-10-23 • via Nuitee
L
Louise • extended_group • gb
8
2026-10-23 • via Nuitee