a&o Manchester City Centre

Hotels
A&O Hotels & Hostels
8.5 (6514 reviews)
21 Dickinson Street , Manchester , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Bar
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor service
Issues with cleanliness

Categories

Cleanliness
7.89
Some guests mentioned that the carpets were not very clean and there were issues with the toilet exhaust fans.
Service
7.86
Several reviews highlighted issues with staff being rude and unhelpful.
Location
9.4
Many guests praised the ideal location and its proximity to various attractions and restaurants.
Room Quality
7.85
Guests noted issues with uncomfortable beds and problems with room temperature.
Amenities
8.38
The hotel provided good amenities, but some equipment, like the gym, had issues.
Value for Money
8.84
The hotel is generally considered to be good value for its location and offerings.
Food and Beverage
8.89
Breakfast received positive remarks for quality.
Overall Experience
8.86
Despite some drawbacks, guests had a predominantly positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:52

Property Description

Central Location in Manchester's Chinatown
Located just 500 meters from Manchester Central, Novotel Manchester Centre in the heart of Chinatown offers a vibrant and convenient stay for both leisure and business travelers.

Modern Amenities and Wellness Facilities
Enjoy air-cooled rooms with Wi-Fi access, flat-screen TVs, work desks, and tea/coffee facilities. The hotel boasts a fitness centre, sauna, steam room, and tropical rain shower for ultimate relaxation.

Dining and Entertainment Options
Indulge in 24-hour room service at Exchange Food And Drink Lounge, savor international cuisine, or unwind at the open-plan bar. A breakfast buffet is available daily, ensuring a delightful culinary experience.

Book now to experience the perfect blend of comfort and convenience at Novotel Manchester Centre.

Important information:

When a booking is made for more than 9 people, different payment and cancellation policies may apply. The hotel will contact you after booking with more information.

Children under 18 can have breakfast at a 50% discounted rate.

Guests under the age of 16 can only check in with a parent or official guardian. Children under 18 should have parental permission if not accompanied by parents and can only be accommodated in private rooms, not in shared dormitories.

Please note that pets are only allowed in private rooms like single and twin rooms. An additional charge applies. Pets are not allowed in shared dorms.

Towels are not included in the room rate of dorm rooms. Guests can rent them at the property for an additional charge, or bring their own. Bed linen for the bunk beds are free of charge and provided for self-covering.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note: All guests are required to complete the registration process to secure property access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 6514 reviews
Cleanliness: 7.89
Service: 7.86
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
R
richard solo_traveller gb
10
2026-07-18 via Nuitee
O
Omar solo_traveller gb
3
Pros:

The receptionist booked me in a used room. The location is right stuff is very unprofessional facilities are poor.

2026-07-18 via Nuitee
S
Shelley solo_traveller gb
5
Pros:

Not much

Cons:

Long que at check in , not staffed well enough. No tea/coffee facilties in room. Breakfast quite limited opitions. Half the prce to stay the Saturday after so feel ripped off.

2026-07-18 via Nuitee
I
Isaac Ati solo_traveller gb
8
Cons:

The TV remote was bad and staff changed the batteries but still the same. So no TV throughout my stay.

2026-07-18 via Nuitee
B
Bonnett solo_traveller gb
10
2026-07-18 via Nuitee
T
Thomai solo_traveller gb
10
2026-07-18 via Nuitee
D
Daria extended_group be
9
Great stay.
Pros:

Clean, good beds, quiet, we had a great stay.

Cons:

Checkin could be quicker.

2026-07-18 via Nuitee
S
stephen solo_traveller gb
10
A Manchester visit
Pros:

Bit of a nightmare checking in on my behalf. Staff very helpful and done it old fashioned way pen and paper.

Cons:

Nothing to dislike

2026-07-18 via Nuitee
R
Rowena solo_traveller gb
4
Not likely to use this hotel again.
Pros:

It was reasonable close to Piccadilly station which was why I chose it.

Cons:

There were quite a few dirty stains on the carpet and a bad smell of stagnant water coming from the bathroom

2026-07-18 via Nuitee
M
María Dolores couple es
6
Pros:

La ubicación

Cons:

El wifi iba fatal y la habitación olía a humedad debido a que el aire acondicionado goteaba y la moqueta estaba mojada

2026-07-18 via Nuitee
O
Omodolapo family_with_children gb
10
Beautiful
Pros:

Nice location and clean

Cons:

Nothing

2026-07-18 via Nuitee
O
Omodolapo extended_group gb
10
Nice
Pros:

Good location, clean and comfortable

Cons:

Nothing

2026-07-18 via Nuitee
E
EDEN solo_traveller il
6
Pros:

There was no proper air conditioning. There was a remote in the room, but the air was not cold at all. I could not open the window, and the room was so hot that I honestly felt like I was going to die.

In the middle of the night, I noticed a message on the door saying that the window could be opened slightly. After a lot of effort, I finally managed to open it, but only a tiny bit because that is the maximum they allow.

The check in process was terrible. There was a queue for almost an hour. When it was finally my turn, they could not find my reservation. The same thing happened to other guests as well. Because of this, I almost missed the concert I had tickets for.

I had already been at the hotel that morning to leave my luggage. They could have completed the check in process then and just given me the key later, especially when they clearly have so many problems checking people in.

Breakfast was okay but very basic. It cost £12 and included eggs, coffee, tea, sausages, cornflakes and pancakes.

Overall, the room was unbearably hot and the check in process was extremely disorganised.

2026-07-18 via Nuitee
L
Leslie couple gb
7
2026-07-18 via Nuitee
A
Arnall couple gb
10
2026-07-18 via Nuitee
B
Bonnett solo_traveller gb
10
2026-07-18 via Nuitee
A
Ali couple gb
6
not bad, not extremely good, overall good when consider price/quality.
Pros:

straightforward check-in and check out. great location. rooms have ac.

Cons:

The room was not clean enough. it was not normal double bed size soz we as a 2 couldn't sleep quite well. windows are not opened fully. if you are near ground level it could be noisy. lighting in the room was poor. very small shower.

2026-07-18 via Nuitee
N
Natalie extended_group gb
10
2026-07-18 via Nuitee
E
Estefania couple es
9
En general excelente
Pros:

Buena ubicación, cama cómoda y habitación grande

Cons:

No tenían plancha para la ropa y siempre había mucha gente en la recepción esperando

2026-07-18 via Nuitee
O
Olga solo_traveller cz
9
2026-07-18 via Nuitee