Apex Grassmarket Hotel

Hotels
•
Apex Hotels
8.4 (5010 reviews)
31-35 Grassmarket , Edinburgh , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Broken lift
Excessive communication
Noise issues

Categories

Cleanliness
7.98
Rooms were noted as clean and comfortable, but some mentioned noise issues.
Service
8.95
Staff were consistently described as friendly, accommodating, and helpful.
Location
8.99
Great central location with nearby restaurants, bars, and views.
Room Quality
8.44
Rooms are modern, clean, comfortable, and well maintained.
Amenities
8.47
Facilities like the pool and sauna received positive feedback.
Value for Money
7.93
Some concerns about the food and drink prices vs value.
Food and Beverage
7.98
Breakfast was noted as very good, but food and drink prices felt excessive.
Overall Experience
8.45
A wonderful stay that exceeded expectations with recommended service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:11

Property Description

Luxurious Amenities
The Apex Grassmarket Hotel offers a range of luxurious amenities including a sauna, pool, gym, and award-winning restaurant. Guests can also enjoy free WiFi throughout the property.

Leisure Facilities
Guests can unwind and stay active with Technogym fitness equipment and a swimming pool at the hotel's leisure facilities. The seasonally rotating menus at Metro Bar & Brasserie are sure to satisfy any craving.

Prime Location
Conveniently situated in the Grassmarket area, the hotel is within walking distance of Princes Street, Edinburgh Castle, the Royal Mile, and the National Museum of Scotland. With Edinburgh Airport just a 25-minute drive away, the Apex Grassmarket Hotel is the perfect choice for your stay in Edinburgh.

Important information:

Please note that if you have made a nonrefundable booking, Apex will send a secure link via email and SMS, if a valid mobile number has been provided. Please complete the pre-payment using this secure link. This link is only valid for 24 hours, if payment is not received within this time, your reservation will be canceled.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

8.4
Based on 5010 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 8.45
J
JohnNeight • NONE
4
good location, poor offer for the money
Pros:

check in up stairs, lifts up more stairs, pool down some stairs - this is not a historic building, its a purpose built modern (and unattractive) hotel. No AC and commercial glass bin collection taking place at 6.45am just outside the open windows. breakfast okay but items missed from fixed 'full Scottish' and waitress uninterested. Very good location good - but hotel expensive for just a standard tourist offer.

2026-05-09 • via Tripadvisor
E
Ellen • family_with_children • se
8
2026-05-09 • via Nuitee
F
FEDAR • couple • gb
10
2026-05-09 • via Nuitee
M
María Angeles • couple • es
8
2026-05-09 • via Nuitee
M
Mohamed • couple • gb
9
2026-05-09 • via Nuitee
I
I5629CBryanb • Couples
10
Perfect location
Pros:

Very helpful staff. They gave us recommendations for what to do while in the city, booked a taxi as needed, and got us extra milk for tea. Room was clean, bed was big. I also appreciated the water fountain in the hall. Great location for walking around the city. We would definitely stay here again, but would book in advance enough to get a room with views of the castle!

2026-05-08 • via Tripadvisor
N
Ngoc Huyen • couple • au
10
2026-05-08 • via Nuitee
Y
Yvonne • family_with_children • ie
6
2026-05-07 • via Nuitee
D
Daniel • couple • ar
8
muy buen hotel
Pros:

buen hotel, habitación amplia, buena Wi fi, limpia y muy agradable

Cons:

tener cuidado que la ciudad requiere subir varias calles en pendiente para llegar al hotel

2026-05-07 • via Nuitee
A
Ann • family_with_children • gb
9
2026-05-07 • via Nuitee
M
mallorym798 • Family
4
Terrible checkout experience. Accused of not paying our bill, even though we paid upfront. No apology.
Pros:

Our stay started off very well. The gentleman who checked us in was incredibly kind and welcoming, and we paid for our rooms in full before ever receiving our keys. The rooms were nice enough, the restaurant food was good, and overall we enjoyed our stay… until checkout.

Before leaving for our early flight, I received an email from the hotel and the app clearly showed a zero balance with the option to check out digitally. Since we were on a tight schedule, we used the app to check out and began leaving the hotel. Unfortunately, once I completed checkout through the app, the virtual receipt disappeared, so I was unable to pull it back up to show them when the issue started.

As we were heading out, we were chased down the stairs by the woman at the front desk accusing us of not paying for our rooms. We repeatedly explained that we had already paid and had checked out through the hotel’s own app, but she continued arguing with us. After about 15 stressful minutes, I remembered I had a paper receipt packed away in my luggage and had to unpack everything to find it. Even after producing the receipt, it still wasn’t enough for her and she called another employee over.

What was most disappointing was the complete lack of apology or professionalism afterward. We were treated rudely, delayed when we were already rushing to catch a flight, and left feeling embarrassed and frustrated despite having done absolutely nothing wrong. It completely overshadowed the positive parts of our stay. Unfortunately, because of how checkout was handled, we will never stay here again.

2026-05-06 • via Tripadvisor
8
885jadeng • Business • Durham, County Durham, England
8
The location made it easy to get around.
Pros:

Had a really good stay at this hotel, the atmosphere was peaceful and everything felt well organized. The room was neat, comfortable, and equipped with all the basic amenities. Staff were friendly and always ready to help when needed. Service was mostly smooth, with just a minor delay at check-in.

2026-05-06 • via Tripadvisor
L
Luca • couple • it
8
2026-05-06 • via Nuitee
C
Cristianeas • NONE • Belo Horizonte, State of Minas Gerais
6
Excellent hotel, great city, no so good stay.
Pros:

The hotel was undergoing renovation and we had men working on our window on a construction scaffolding and making noise.

2026-05-05 • via Tripadvisor
D
D9943CBsusanh • Family • Abu Dhabi, Emirate of Abu Dhabi
4
Staff unhelpful when asking about a scheduled fire Alarm and when there was a real FIRE ALARM next day they had no idea.
Pros:

Fire Alarm goes off at 9pm. Kids have to get woke up and carried out to the street. I asked reception next morning WHY. He didn’t know.

2026-05-05 • via Tripadvisor
A
Adrienn • couple • hu
9
2026-05-05 • via Nuitee
A
Andy • family_with_children • gb
8
2026-05-05 • via Nuitee
N
Nicholson • solo_traveller • je
4
2026-05-05 • via Nuitee
N
Nikita • extended_group • gb
10
Go for it!
Pros:

Very centrally located. Good for a short stay

Cons:

N/a

2026-05-04 • via Nuitee
M
Maria • solo_traveller • es
10
2026-05-04 • via Nuitee