Hacienda Paradise Hotel

Hotels
9 (205 reviews)
Avenida 10 entre Calle 20 y 22 , Playa del Carmen , mx

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Safety deposit box
Tour desk
Car hire
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Insufficient breakfast options

Categories

Cleanliness
8.88
Several reviews mentioned poor cleanliness with specific complaints about cockroaches and maintenance issues.
Service
9.85
Mixed feedback on service, with some positive remarks about staff but also notable complaints regarding responsiveness.
Location
10
Highly praised location, with positive comments about being central and convenient.
Room Quality
9.34
Rooms were generally clean but faced complaints regarding comfort and maintenance.
Amenities
7.87
Limited amenities noted; reports of poorly maintained pool and inadequate breakfast options.
Value for Money
9.83
Some guests felt the pricing did not align with the offered quality and amenities.
Food and Beverage
7.38
Repeated complaints about breakfast quality and limited options.
Overall Experience
8.87
Mixed reviews with a significant number indicating disappointment, particularly regarding cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:16

Property Description

Luxurious Guest Rooms and Amenities

Hotel Hacienda Paradise offers spacious guest rooms with elegant wood furnishings, luxurious linens, and organic toiletries for a comfortable stay. Enjoy complimentary wireless internet access and affordable international calls during your visit.

Concierge Services for a Seamless Stay

The concierge desk at Hacienda Paradise is at your service to assist with restaurant bookings, transportation arrangements, and any other requests you may have. Let us take care of the details so you can relax and make the most of your stay.

Perfect Location for Exploring Playa del Carmen

Situated just two blocks from the beach, our boutique hotel provides easy access to a variety of activities, including diving and archaeological tours. Stroll to the lively Fifth Avenue for a taste of local dining, nightlife, and shopping experiences.

Experience the charm of Hotel Hacienda Paradise and book your stay today for an unforgettable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

All seasons are subject to a non refundable clause in case of: Early departures - Unused nights

Please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. The remaining credit will be refunded at the end of your stay.

Please note that activities and services at the beach club have an extra charge per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 205 reviews
Cleanliness: 8.88
Service: 9.85
Location: 10
Room Quality: 9.34
Amenities: 7.87
Value for Money: 9.83
Food and Beverage: 7.38
Overall Experience: 8.87
N
NYOBE TONA • couple • lu
6
Pros:

L’emplacement

Cons:

La propreté

2026-02-27 • via Nuitee
N
NYOBE TONA • couple • lu
5
Propreté des sanitaires
Pros:

Emplacement

Cons:

Propreté des sanitaires

2026-02-25 • via Nuitee
L
L • family_with_children • ar
4
Pésima atención
Pros:

La ubicación

Cons:

Pedí una manta para la noche y me dijeron que si no había en la habitación no tenían, habían cucarachas atrás de la puerta del baño muertas, no había agua caliente para bañarse y la recepcionista nos atendió de muy mala manera, por último necesitaba agua caliente y manifestaron que el restaurant solo habría hasta las 17 por lo que no había agua caliente

2026-02-14 • via Nuitee
H
Hervé • couple • fr
6
Bon rapport qualité prix mais emplacement très bruyant
Pros:

L établissement et le cadre

Cons:

Le bruit des bars la soir et des travaux la journée
Qualité du personnel très variable
Chambre faite au hasard

2026-01-25 • via Nuitee
J
Joel • family_with_children • us
8
2026-01-20 • via Nuitee
V
Veronica • couple • us
8
2026-01-19 • via Nuitee
D
Diego • couple • us
10
2026-01-09 • via Nuitee
M
Myriam • couple • fr
10
Super hôtel bien situé
Pros:

L’hôtel est parfait 👍

Cons:

Le petit déjeuner mériterait d’être un peu plus varié…

2026-01-07 • via Nuitee
J
Jose Humberto • family_with_children • mx
8
Si regreso
Pros:

La ubicación es excelente....
Relación al precio...
El hotel creo le falta como algunos hoteles manteniendo....

Cons:

Mantenimiento el hotel luciría más lindo....
Tiene buena ubicación el personal es amable y cortes...

2026-01-03 • via Nuitee
K
Kork215 • Solo travel • Philadelphia, Pennsylvania
6
Great location,…average everything else
Pros:

The hotel definitely has a great location, I guess I was expecting a little more for the price that you pay. Plumbing isn’t the best, says breakfast is included however that literally means toast & coffee ONLY. I don’t like to complain but the rooms could use a deep cleaning before guests arrive.
Overall I was disappointed.

2026-01-02 • via Tripadvisor
D
Diego • family_with_children • cr
10
Pros:

Muy céntrico y la piscina es muy bonita

Cons:

Todo estuvo bien

2025-12-28 • via Nuitee
D
Denise • family_with_children • ca
1
😆
Pros:

Nothing

Cons:

Dried toast bad coffee

2025-12-28 • via Nuitee
P
Paula • family_with_children • mx
6
Pros:

Las habitaciones estaban limpias, no muy comodas las camas pero para una noche no esta mal, esta muy cerca de la quinta avenida. Si solo lo usas para descansar ya que estaras todo el día fuera haciendo actividades esta muy bien

Cons:

Nunca hubo internet en toda la noche y parte de la mañana que estuvimos ahi, las televisiones no fucionaron por lo mismo, el desayuno muy pobre ya que solo dan pan, mantequilla y cafe ó agua, al hotel le falta un poco de mantenimiento.

2025-12-27 • via Nuitee
L
Lau • family_with_children • cr
9
2025-12-27 • via Nuitee
M
Misael • family_with_children • mx
10
Desayuno
Pros:

Ubicacion

Cons:

Que te dicen que el desayuno está incluído y al momento dicen que no.

2025-12-05 • via Nuitee
M
Matheus • family_with_children • br
7
2025-11-29 • via Nuitee
H
hector Alejandro • family_with_children • mx
3
Cons:

Que no tienen toallas suficientes ya que en toda la estadía no las cambiaron porque no habia

2025-11-16 • via Nuitee
M
Maximiliano • couple • mx
1
Del asco
Pros:

Nada.

Cons:

Nada me gustó, no tiene desayuno, a pesar de que dicen que si.
Las habitaciones son feas y

2025-10-20 • via Nuitee
R
Romana • family_with_children • si
8
2025-10-04 • via Nuitee
D
Dawn
6
Pros:

Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.

2025-09-22 • via Nuitee