Quality Inn Roseville-Detroit North

Pictures dont match hotel. Had a portable ac unit as my ac. So half room was 60 and other have was 76. Rest of hotel need some tlc. Only positives were bathroom was nice and bed was comfortable. Also it took 30 mintues to check in as no one was at the counter when i checked in at 1am

Staff refused to let me check in

From pulling into the bumpy parking lot to entering through a banged up door into the unusual hotel lobby set up I have ever seen. I was questioning if I made a wise choice. But the room itself was immaculate, like new and from the mattress to pillows and linen as comfortable as I have ever been in. The bathroom also everything looked brand new. It had an inside atrarium window and the AC was one of those portable jobs connected to the wall, but it worked

Leaking toilet, dirty curtains, broken tv remote, stale food in fridge, un-welcoming front desk, rooms have common door in the shared wall leading to heavy noise from other units

At first glance of the parking lot we were a little reluctant to enter the building. It could use a good cleaning. The main entrance is closed due to the building being renovated. This was not disclosed on the website. Or maybe I missed that disclosure??? We checked in and was educated on the additional $100 deposit which will be refunded in 7-10 business days after you check out and provided you don’t steal the towels. Went to our room and was pleasantly surprised on how clean it was. Very small room with portable air conditioning (assuming due to the renovating) but clean. Whewwww!! We had booked a king but had a queen bed. When I questioned why, apparently we must look old because the young lady that checked us in “upgraded” us to a handicapped room that has a walk-in shower. Otherwise we would have to step in and out of a bathtub. Ok, I get it, we are late 60’s but she should have given us the option. Ask if that’s acceptable, don’t just do it. Room had a miniature coffee maker but no coffee. Annoying if you’re an early riser. But lobby coffee, if you wait until 7am was pretty darn good. Breakfast room was clean with the usual continental choices. Waffles, bagels, cereal etc. All in all, not a horrible place to stay. Extra kudos to the young person that went out of their way to get me an extra pillow and did a great job of explaining why the “upgrade”. Very friendly and makes excellent coffee. I thank you.

I understand that the hotel is remodeling but portable air conditioners in rooms aren't great. The hallways and common areas were very warm. Carpets were dirty in the hall and in the room.....VERY sticky spot in front of the mini fridge. Large bathrooms were a plus but almost fell stepping out of the shower as the floor was SUPER slick when wet. Overall the hotel was quiet which was nice. Didn't eat the breakfast because we prefer to eat in our room and were told that wasn't allowed in a very unfriendly manner by the woman working in there.....and by "working" she was sitting at a table by the door on her phone. Not everyone wants to eat in the dining room. And shouldn't be forced to eat there.

The front desk gentleman was great but everything else was dirty and seemed like it was housing not a hotel. I should have canceled but I don’t know the area at all it was my first time there and i didn’t know where else to look.

Let me start with the positive part of this review. The staff were amazing tentative if you needed something and were very friendly. Helped me with my key not working immediately. Now onto the negative unfortunately. The overall quality of the hotel. Yes I understand they’re renovating the place but my first impression from my room was pretty poor. There were so many damaged walls with holes in them including my room from the door handle and a part of the ceiling looked like it had been patched but not finished. I booked and wasn’t expecting a super fancy hotel but I was hoping for a hotel that was average but still good. Hopefully it’ll be fully renovated in the near future.

Overall C. Wouldn't recommend.

Very dirty and unprofessional. They also don’t give you any new clean towels

This is horrible don’t look like the pictures I booked it’s completely different. It’s nasty it’s dirty it’s smelly. We cancelled immediately.

Tv in the room didn’t work. Only reason we booked this hotel was for the mini golf and it was never open.

Run down old Hotel. Card key didn't work even after re-keying. Had to replace remote for TV. Toilet paper holder broken. Hair found on sink. No place in shower to set soap, shampoo or conditioner. Only one bath towel.

really quite an clean

My reservation was not honoured

Overall the stay was okay. I chose this property because of the miniature golf that was displayed. This was not available. There are no signs on the second floor to tell you where to go when going to the room. I more than likely won’t stay again but stay was ok

I did not like the way you can open up the doors to the joining room

Very unprofessional employee made me a little Leary so did the guest in Foyer. I'm Crippled & requested a room close to parking, well I had to walk a very long distance because the Entrance door is the only way to get in after 9 pm. Going to room the smell of marijuana was over bearing. The room was Dirty, coffee NO coffee maker, no fan, window or A/C in the room, It was 76* and No way to get ventilation. I got settled in while I hear banging, screaming and loud noises in corridor. I'm thinking it should get quieter shortly, WRONG Right next door every 10 minutes someone slams door going in, then I hear swearing and yelling, next was unbelievable this someone is beating up mate throwing them into the wall or door, throwing stuff in the room they would slam the door going out and sit down right next to their door for 10 minutes and repeat. After I was actually getting worried, I had enough, packed up, I stopped at the desk to tell him to address the issue before some gets Really hurt or call the police, employee said but you paid for the room, ARE YOU SERIOUS, I loaded my car and saw employee do nothing to help that person in that room getting abused, UNBELIEVABLE! Do yourself a favor and don't even think about staying at this hotel ever even for one night. Worst experience in 58 years of my life at a hotel.

Comfortable!

Cool