Best Western Plus Downtown Inn & Suites

Hotels
Best Western Plus
9.2 (1311 reviews)
915 W Dallas Street , Houston , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Cons:
Parking fees
No cafes nearby

Categories

Cleanliness
8.7
Multiple reviews mentioned cleanliness positively, but concerns about noise and location were raised.
Service
9.7
The staff were frequently highlighted as amazing and courteous.
Location
8.7
There were mixed feelings about location; some favored it while others mentioned proximity to undesirable areas.
Room Quality
9.7
Rooms were described as nice, spacious, and well-appointed in various reviews.
Amenities
9.2
Amenities like breakfast and pool were appreciated, though some minor improvements noted.
Value for Money
8.7
General value perception was positive, but related parking fees raised concerns.
Food and Beverage
9.2
Positive comments about breakfast, but some dissatisfaction mentioned regarding food options.
Overall Experience
9.7
Overall stay was described positively, with several guests expressing satisfaction despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:43

Property Description

Modern Comfort and Convenience
Experience modern comfort and convenience at Best Western Plus Downtown Inn & Suites in Houston. With free WiFi, our hotel caters to your connectivity needs, ensuring you stay connected throughout your stay.

Prime Location
Located just 1.1 km from Theatre District Houston and in close proximity to major attractions like George R. Brown Convention Center and NRG Stadium, our hotel offers easy access to the best of Houston's entertainment and business hubs.

Nearby Attractions
Explore Houston with ease as Wortham Center and Alley Theater are within walking distance. Plus, with William P. Hobby Airport a short drive away, your travel convenience is guaranteed. Book your stay now at Best Western Plus Downtown Inn & Suites for a memorable Houston experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.2
Based on 1311 reviews
Cleanliness: 8.7
Service: 9.7
Location: 8.7
Room Quality: 9.7
Amenities: 9.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.7
A
Agustin solo_traveller us
9
Pros:

La ubicación está muy bien.

Cons:

Las chicas de recepción, no muy simpáticas

2026-08-08 via Nuitee
B
Brenda couple us
8
2026-08-06 via Nuitee
E
Eder Joseph couple mx
9
Si volvería a alojarme en este hotel
Pros:

Me gustó el tamaño de la habitación, las cortinas blackout y el clima funcionando perfecto

Cons:

No me gustó mucho el confort de las almohadas y me tomó por sorpresa el cobro del estacionamiento al final de la estancia.

2026-08-06 via Nuitee
R
Raymond couple us
9
Enjoyable
Pros:

Location, staff, facilities, breakfast were all top notch!

Cons:

The one ding wasn’t didn’t care for the scrambled eggs. Had no egg taste

2026-08-04 via Nuitee
G
Gonzalez solo_traveller us
10
2026-08-04 via Nuitee
F
Federico extended_group it
6
2026-08-02 via Nuitee
M
Maurice family_with_children nl
5
Schoon, maar prijs kwaliteit verhouding is ver zoek
Pros:

Pool was redelijk schoon tov de andere hotels die we tijdens onze trip hadden…

Cons:

Prijs kwaliteit was echt bagger… moest (buiten downtown gelegen) 20 dollar extra voor een parkeerplaats betalen… wat ons bij aankomst niet werd medegedeeld.
Gezien hun prijs, het parkeren extra en de uber die we nodig hadden… hadden we net zo goed een mooi hotel downtown kunnen nemen…

2026-08-02 via Nuitee
S
Shanita solo_traveller us
10
My stay was great definitely will be staying again next time I visit
Pros:

Everything was clean staff was very nice and I was literally around everything

Cons:

Nothing

2026-07-24 via Nuitee
D
Dastanbekova family_with_children kz
6
Предлагаю улучшить состояние номеров, почистить шторы и ковроланы , постель погладить
Pros:

В целом отель был неплохой , но старый и ковроланы очень старые и грязные

Cons:

В комнате ночью ловили большого большого таракана , после этого каждый вечер проверяла везде и чемоданы тоже, очень неприятно , завтраки скудные и не очень , в штатах не рекомендую брать отели с завтраками , их просто невозможно есть

2026-07-24 via Nuitee
P
Parra De Gomes solo_traveller us
9
Pros:

Excelente ubicación, limpio y cómodo.

Cons:

Construcciones en la zona.

2026-07-20 via Nuitee
S
Sakina solo_traveller ma
8
2026-07-20 via Nuitee
C
Cathryn Sarah family_with_children us
10
2026-07-18 via Nuitee
S
Shakira solo_traveller us
1
Run! Do NOT STAY!
Pros:

The only thing I liked about this hotel was the cleanliness and location. Other than that, it's not a safe area or decent experience.

Cons:

I went to an event and when I came back, I noticed something of mine was missing. I searched the whole room and couldn't find it. Apparently, someone came into my room once I left. I called the office and the attendant was very rude and defensive when I told her what happened. She literally argued with me and hung up. I will NEVER recommend this sketchy hotel! Also, when I was checking in, the security guard was at the counter right beside me and looking at all of the info about my room that the front desk clerk was writing down. I paid in advance so I couldn't cancel. NEVER AGAIN!

2026-07-18 via Nuitee
T
Thomas solo_traveller us
8
2026-07-17 via Nuitee
T
Thomas solo_traveller us
7
2026-07-17 via Nuitee
M
Marco Garcia solo_traveller gb
9
2026-07-17 via Nuitee
M
Maggie couple us
8
2026-07-17 via Nuitee
M
Marynn family_with_children us
8
2026-07-16 via Nuitee
E
Edyta solo_traveller pl
9
2026-07-16 via Nuitee
L
Leah family_with_children us
9
I had a problem with my reservation and the lady in the front desk immediately find a way to help me with my problem. To
2026-07-16 via Nuitee