Ambassador-Monaco

Very disappointing experience – definitely not recommended

Our stay at Ambassador Monaco was a complete disappointment. The rooms and bathrooms were much smaller than shown in the pictures.

The biggest problem was the air conditioning. We booked three rooms, and the AC was working very poorly in all of them, which was unacceptable during the summer. We complained to reception and were told that Room 22 had always had this problem and that the hotel generally has poor air conditioning because the owner does not want to invest in it.

We were offered only one portable AC for three rooms, which required leaving the window open despite heavy traffic outside. Fans were also unavailable.

We politely requested a full refund so we could find another hotel. The supervisor was extremely unhelpful and told us to contact Booking.com.

After almost an hour at reception, Booking.com confirmed that the hotel had agreed to issue a full refund. Based on this, we left and booked another hotel at the last minute, costing us over €600 extra.

Unfortunately, Booking.com later informed us that the hotel refused the full refund and claimed that the AC was working perfectly, which was completely untrue. We received only a 50% refund, leaving us approximately €1,100 out of pocket.

While waiting at reception, three other guests also came down to complain, including about the air conditioning.

Overall, one of the worst hotel experiences we have had. We definitely do not recommend this hotel.

The room had very weak air conditioning. They provided a fan for the room. The room was small.

la colazione non era niente di che, il tappetino del bagno era sporco, la tv non funzionava, c’erano delle macchie di umido sulle pareti, l’acqua del rubinetto sapeva di cloro, il condizionatore picchiava l’aria direttamente sul letto e poco dopo essere entrati nella stanza assegnata c’è stata una perdita di acqua dal contro soffitto

Bei hochsommerlichen Temperaturen über 30 Grad, sind die Klimaanlagen in den Zimmern mit ganztägiger Sonneneinstrahlung etwas überfordert,
In den übrigen Zimmern funktionieren sie gut-sehr gut!

En la habitación no funcionaba el aire acondicionado. Solicité, cambio de habitación y no lo pudo gestionar, no me dió ninguna respuesta o alternativa. Al volver a bajar a decir que era inhumano, que me pusieran en contacto con el gerente y que iba a cancelar el pago de la habitación ( ya que lo había hecho con tarjeta ) me dió la opción de poner un pingüino en la habitación. Cosa que acepté.

Aucune connexion au wifi dans la chambre, aucune prise avec miroir pour lisseur/boucleur uniquement pour rassoir.