Na Balam Hotel

Hotels
8.4 (571 reviews)
Calle Zazil Ha No. 118 Playa Norte , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Safety deposit box
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Inconsistent breakfast service

Categories

Cleanliness
7.19
Several reviews mention a lack of cleanliness and insufficient room service.
Service
9.36
Overall helpfulness of the staff noted positively in multiple reviews.
Location
9.4
Convenient location near the beach and praised in multiple reviews.
Room Quality
7.85
Mixed reviews on room comfort and cleanliness.
Amenities
8.38
Amenities generally well received, but some specific complaints noted.
Value for Money
7.84
Perceived value varied, with some feeling it was fair while others disagreed.
Food and Beverage
8.39
Breakfast options varied and service fluctuated based on staff.
Overall Experience
8.76
General satisfaction with the hotel despite some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:57

Property Description

Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches.

Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care.

Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean.

Experience paradise at Na Balam, where luxury meets nature.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$35 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 571 reviews
Cleanliness: 7.19
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 8.76
M
Mark • extended_group • es
8
Great stay, great place!
Pros:

Really good breakfast, great staff that would go the extra mile, really nice touch to have the sun bed at the beach, nice swimming pool, very large rooms with good AC.

Cons:

A lot of leafs in the pool.

2026-04-09 • via Nuitee
A
Antonio • family_with_children • it
8
Pros:

Posizione

Cons:

Pulizia delle camere e colazione sempre uguale senza possibilità di scelta

2026-04-06 • via Nuitee
A
Antonio • family_with_children • it
8
Pros:

Posizione sulla playa

Cons:

Pulizia delle camere e colazione sempre uguale senza possibilità


di scelta

2026-04-06 • via Nuitee
F
Frank • family_with_children • ar
10
Excelente combinación con la Naturaleza y la Playa !
Pros:

Ubicación Excelente y Entorno Natural ! a 1 paso de la Playa y tiene Plantas y Ambiente Selvático dentro del hotel ! El Beach Club del Hotel es Excelente en Playa norte !

2026-04-04 • via Nuitee
M
mariano lucas • family_with_children • ar
9
Pros:

Todo perfecto

2026-04-02 • via Nuitee
M
Michelle • family_with_children • ie
9
Peaceful
Pros:

Location was excellent
Swimming pool and jacquzzi were great
Beach bed provided was a good bonus
Breakfast was good

2026-04-02 • via Nuitee
J
Jessica • couple • ch
6
Pros:

Location

Cons:

Service is not great, rooms not soundproof and not so clean.

2026-04-01 • via Nuitee
D
DANILO BALCARCEL • family_with_children • gt
8
Pros:

Tenía acceso a la playa

2026-03-31 • via Nuitee
N
Nicole • extended_group • us
9
Love the location! Good customer service.
Pros:

Location!
Chios and Guacamole
Mojitos
Pepe at Oceanvs
Rosario for massage
Ada in housekeeping
Marissa front desk
2 bedroom apartment was great for a family of 4

Cons:

The beds were incredibly hard.. No microwave.
Daybeds were stained No TV in main room.. Would like to see more variety in breakfast offerings.

2026-03-31 • via Nuitee
F
Fiona • family_with_children • ie
10
Great hotel
Pros:

Large room, great air-conditioning, cute pool and hot tub. Free acces with beach lounger accroos the raod (this is important on isla M) and realy good breakfast . Free beach towel each day. Really nice vibe

2026-03-30 • via Nuitee
C
Claudia • family_with_children • ar
8
Pros:

La ubicación es excelente 👌. La limpieza también. El trato amable del personal local.

Cons:

No disponen de televisores modernos. Los que están son viejos y pequeños

2026-03-29 • via Nuitee
R
Rachel1283 • Family • Narbonne, Aude, Occitanie
10
Gem of a boutique hotel on Isla Mujeres
Pros:

We had a wonderful, relaxing stay at Na Balam. It's clean and quiet and has a great breakfast. The location is perfect or Playa Norte. We'll be returning!

2026-03-28 • via Tripadvisor
C
Cristina S.O • extended_group • es
8
Pros:

El desayuno estuvo muy bien, bastante completo.

Cons:

Esta bien ubicado con respecto a la playa, pero del centro o de otras partes más "comerciales" si hay algo más de distancia.

2026-03-24 • via Nuitee
R
Rachel • family_with_children • ca
9
2026-03-24 • via Nuitee
S
Silvana • family_with_children • it
8
Vacanze indimenticabile
Pros:

La posizione ,era vicino al mare.
Hotel era molto pulito

Cons:

Non mi sono piaciuti i letti, erano molto più piccoli di un letto francese.
Abbiamo fatto fatica dormire in due

2026-03-17 • via Nuitee
M
Mélyna • couple • it
7
Bien pour la localisation mais manque d’intimité dans la chambre et bémol pour le petit déjeuner
Pros:

Très bel hôtel idéalement situé sur l’une des plus belles plages de l’île. La localisation est parfaite pour profiter pleinement d’Isla Mujeres. Le bed au beach club était vraiment super, très confortable pour se détendre face à la mer. Le cadre tropical est magnifique et dépaysant, exactement ce que l’on recherche lorsque l’on vient visiter l’île. Une expérience très agréable que je recommande sans hésiter.

Cons:

Dans la chambre, nous avons été gênés par le manque total d’intimité. Il n’y avait pas de volets et seulement des rideaux blancs transparents. Depuis l’extérieur, il était possible de voir à l’intérieur, et depuis le lit nous pouvions clairement distinguer les ombres des personnes qui passaient devant la chambre, ce qui ne met pas vraiment à l’aise ni en sécurité.
Concernant le petit déjeuner, l’expérience au beach club n’a pas été top. Le personnel n’est pas particulièrement accueillant ni arrangeant. Aucun changement n’est possible dans le menu sans supplément (alors que nous n’avons jamais pris d’œufs ni de bacon pendant les 2 jours x 2 personnes). Enfin, ils ont également essayé de réduire les portions : par exemple, un seul yaourt pour deux avec seulement quelques demi-tranches de pain. Cela laisse un sentiment assez désagréable d’autant plus qu’ils ne lésinent pas sur les tips. C’est dommage car le lieu pourrait offrir une bien meilleure expérience.

2026-03-14 • via Nuitee
S
Soledad • family_with_children • ar
9
Bien volvere x la ubicación
Pros:

La ubicación espectacular

Cons:

El desayuno siendo argentino somos mas del cafe c leche y tostadas o medialunas y nosotros eramos 4 adultos y nos daban 3 tostadas en total y cuando le pedi mas me dijo q me iba a tener q cobrar aparte. Todo lo q ofrecían como huevo y todo es no me gusta asiq solo sobreviviamos c las tostadas q no llegaban a una x persona

2026-03-08 • via Nuitee
A
ANGELICA ESQUENON • family_with_children • ar
9
Lindo hotel en playa norte
Pros:

Me gustó lo amplia de la habitación, afuera tenía como un living privado, nos encantó su patio tropical, la buena calidad de los jabones sólido y líquido. Valoramos mucho que nos dejen agua y unos bombones de cortesía. Te dan toallas para la playa y pasando por el hotel de enfrente llegas al club de playa que está incluido en la tarifa. La mejor playa de la isla. En ese club de playa que forma parte de hotel de enfrente también brindan el desayuno. Linda piscina y yacusi en el patio. La habitación tenía frigobar.

Cons:

Le faltaba decoración a la habitación y la TV era muy chica en relación al tamaño de la habitación. El precio no fue barato (por ese precio pagamos un all inclusive en Cancún, pero en playa norte no se consigue nada más accesible, tener en cuenta que incluía el servicio del club de playa (colchones y sombrillas). Muy mala la calidad del champú y el acondicionador.

2026-03-08 • via Nuitee
D
Dominguez • family_with_children • ar
10
Pros:

Exelente ubicación, muy buen desayuno y el club de playa.

2026-03-06 • via Nuitee
S
SILVIA • extended_group • it
8
Pros:

Spiaggia

Cons:

Colazione

2026-03-04 • via Nuitee