SureStay Plus by Best Western San Antonio Airport

Hotels
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SureStay Plus Hotel by Best Western
6.8 (672 reviews)
11355 San Pedro Ave , San Antonio , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Laundry
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good bed comfort
Friendly staff
Cons:
Dirty rooms
Poor customer service
Maintenance issues

Categories

Cleanliness
4.6
Consistent complaints about dirtiness and hygiene issues were reported.
Service
7.57
Staff received some positive comments for friendliness but issues with rude reception were noted.
Location
8.1
Convenient location near the airport; however, the area raised some safety concerns.
Room Quality
6.56
Several reviews cited issues like outdated decor and maintenance problems.
Amenities
7.09
Reported amenities like comfortable beds, but inconsistent availability of functional facilities.
Value for Money
7.05
Feedback suggests getting what you pay for, indicating fair value given the conditions.
Food and Beverage
6.1
Several comments about breakfast being subpar with cold options and dissatisfaction.
Overall Experience
7.37
Mixed experiences with notable issues, but some aspects were appreciated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:22

Property Description

Convenient Location and Free Airport Shuttle
Relaxing Outdoor Pool and Hot Tub
Complimentary WiFi and On-Site Parking

Book your stay at Super 8 San Antonio Airport for a comfortable and convenient experience near San Antonio International Airport!

Important information:

Guests must be 21 years or older to check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 672 reviews
Cleanliness: 4.6
Service: 7.57
Location: 8.1
Room Quality: 6.56
Amenities: 7.09
Value for Money: 7.05
Food and Beverage: 6.1
Overall Experience: 7.37
M
Martin • solo_traveller • us
8
2026-08-28 • via Nuitee
M
MV • couple • us
9
Pros:

N A

Cons:

N a

2026-08-26 • via Nuitee
J
Johnson • solo_traveller • us
10
2026-08-26 • via Nuitee
M
MV • couple • us
8
2026-08-20 • via Nuitee
M
Manuel • solo_traveller • us
8
Pros:

The location is easy to return to after a day out with family. Cleanliness.

Cons:

I did not like that the fridge did not work Room 129, the ice machine in the hallway was out of order. No ice for the room bucket.

2026-08-20 • via Nuitee
M
MV • couple • us
8
2026-08-20 • via Nuitee
A
Armando • solo_traveller • mx
10
Pros:

El costo es muy accesible

Cons:

Había reparaciones y un poco de polvo en el lobby

2026-08-17 • via Nuitee
T
Tony • couple • us
10
2026-08-07 • via Nuitee
J
jeffrey • couple • us
7
I would definitely stay again
Pros:

room was clean but the shampoo soap conditioner dispenser were not filled. we has an odd number od towels and washcloths for the room and construction dirt was left behind the door in the bathroom. I did point it out to staff but nobody came back to clean it.

Cons:

nothing I didn't like

2026-08-05 • via Nuitee
M
MV • couple • us
8
2026-07-23 • via Nuitee
M
MV • solo_traveller • us
8
2026-07-23 • via Nuitee
M
MV • solo_traveller • us
8
2026-07-23 • via Nuitee
A
Abida • couple • us
7
2026-07-20 • via Nuitee
J
Jasmine • couple • us
10
2026-07-19 • via Nuitee
C
carrillo • solo_traveller • mx
7
Pros:

cama

Cons:

eldesayuno muy Malo , solo habia cafe , nada mas

2026-07-09 • via Nuitee
O
Omar • family_with_children • us
3
Bad
Pros:

Ubicación

Cons:

Estaba orrible mente sucio las sábanas incluso tenían sangre ,la gente no uso buen servicio llegaron a tocar a media noche por qué no registran bien

2026-07-06 • via Nuitee
A
Adrian • family_with_children • us
1
2026-07-06 • via Nuitee
G
Garza • solo_traveller • us
8
2026-07-03 • via Nuitee
K
Kitzia • family_with_children • us
10
2026-07-03 • via Nuitee
D
Daniela • couple • us
7
Bien pero aún no me han devuelto el depósito
Pros:

Todo bien

Cons:

Algunos detalles de limpieza y ruido

2026-07-01 • via Nuitee