SureStay Hotel by Best Western Helen Downtown

Hotels
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SureStay Hotel by Best Western
8.5 (1436 reviews)
8396 South Main Street , Helen , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Facilities for disabled guests
Non-smoking throughout
Heated pool
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Parking issues
Dirty common areas
Uncomfortable beds

Categories

Cleanliness
7.5
Some reviews mention it was dirty in common areas and complaints about odors in the room.
Service
9.5
Staff were described as helpful and friendly, contributing to a positive experience.
Location
9.5
The hotel is conveniently located within walking distance to attractions and downtown.
Room Quality
8
There were complaints about uncomfortable beds and old room conditions.
Amenities
8.5
Guests appreciated the water pool and basic amenities, but desired more options.
Value for Money
8.5
Overall considered reasonable, but some comments about prices relative to quality.
Food and Beverage
7.5
Reviews indicate limited breakfast options and concerns over quality.
Overall Experience
9
Mixed feedback but highlights notable positives in location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1436 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9
J
Julia • solo_traveller • us
7
2026-04-18 • via Nuitee
E
Ezequiel • family_with_children • us
10
Pros:

The staff where great

2026-04-18 • via Nuitee
K
Keith • couple • us
10
10/10
Pros:

10/10 staff cleanliness everything was to par

Cons:

10/10

2026-04-17 • via Nuitee
S
Svetlana • couple • us
10
Pros:

The staff was very kind, very helpful. Had a very nice breakfast.

2026-04-16 • via Nuitee
D
Dees • couple • us
10
2026-04-15 • via Nuitee
N
Nunez • solo_traveller • us
1
Stay somewhere else
Pros:

Location

Cons:

Staff is dishonest and not good at customer service.

2026-04-15 • via Nuitee
L
Lisa • family_with_children • us
8
Pros:

Breezy was excellent and very helpful.

Cons:

I hated the fact that the pool was closed for maintenance

2026-04-13 • via Nuitee
K
Kayla • family_with_children • us
2
The location was good but the hotel needs upgrades and to post online when the pool is not in use.
Pros:

The location was great.

Cons:

The pool was closed for maintenance, the hotel door didn’t shut completely unless it was fully locked. You could see light through the door. The floor was dirty. The paint was chipping and coming off the ceiling in the bathroom.

2026-04-11 • via Nuitee
L
Laura • family_with_children • us
8
Pros:

staff was polite, housekeepers made you feel like you were at home.

Cons:

smell of the room

2026-04-11 • via Nuitee
A
Andrea • couple • us
9
My husband and I really enjoyed our stay, if I could say one thing maybe a different variety for breakfast but other tha
Pros:

In a good location and it wasn’t noisy at all

2026-04-08 • via Nuitee
J
Jasmine • couple • us
9
2026-04-07 • via Nuitee
H
Hallie • family_with_children • us
8
Pros:

The front desk staff was great super sweet both at night and the morning

2026-04-07 • via Nuitee
A
Angela • couple • us
9
Great time away place
Pros:

Wonderful location. Great staff too.

Cons:

The shower ran out of hot water.? That was not pleasant at all.

2026-04-06 • via Nuitee
C
Cecilia • couple • us
10
I will definitely return!!!
Pros:

The location, you can step out of the hotel and explore the area on foot, seeing all the beautiful things it has to offer without needing to use a car. Comfortable and clean rooms with everything you need, a very good continental breakfast, excellent coffee and the best part is that they have coffee available all day long.

Cons:

Everything it’s good

2026-04-03 • via Nuitee
I
Imler • family_with_children • us
5
2026-03-28 • via Nuitee
S
S • couple • us
8
2026-03-27 • via Nuitee
Z
zuleimy • couple • us
6
Pros:

La ubicación

Cons:

Estaba una puerta separándome del otro cuarto y hasta nos hablaron por esa puerta mandándonos a callar fue de muy mal gusto

2026-03-24 • via Nuitee
C
Clifford • couple • us
9
2026-03-24 • via Nuitee
I
Isel • family_with_children • us
6
2026-03-22 • via Nuitee
A
Ana • family_with_children • us
9
Wonderful staff, clean and well-located place.
Pros:

Staff were amazing!! The hotel is a small comfortable place, super clean and well located.

Cons:

The bed was a bit hard for my taste, but I understand you can't satisfy everyone.

2026-03-20 • via Nuitee