SureStay Hotel by Best Western Helen Downtown

Hotels
•
SureStay Hotel by Best Western
8.5 (1552 reviews)
8396 South Main Street , Helen , US
+1 706-878-2191

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Parking issues
Dirty common areas
Uncomfortable beds

Categories

Cleanliness
7.5
Some reviews mention it was dirty in common areas and complaints about odors in the room.
Service
9.5
Staff were described as helpful and friendly, contributing to a positive experience.
Location
9.5
The hotel is conveniently located within walking distance to attractions and downtown.
Room Quality
8
There were complaints about uncomfortable beds and old room conditions.
Amenities
8.5
Guests appreciated the water pool and basic amenities, but desired more options.
Value for Money
8.5
Overall considered reasonable, but some comments about prices relative to quality.
Food and Beverage
7.5
Reviews indicate limited breakfast options and concerns over quality.
Overall Experience
9
Mixed feedback but highlights notable positives in location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1552 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 9
W
William D • couple • us
8
Pros:

Locations

Cons:

Breakfast

2026-11-01 • via Nuitee
T
Truc • couple • us
8
2026-10-31 • via Nuitee
A
Andrella • couple • us
7
There were no issues, staff very nice, good stay.
Pros:

Close to all the activities

Cons:

Rooms need to be updated. Very dark not enough lighting.

2026-10-31 • via Nuitee
H
Herbert • solo_traveller • us
4
Hotel just wasn’t clean. Dead bugs on the floor. Cracks in the wall and ceiling had been repaired in several places.
Pros:

Location was perfect.

Cons:

Needs serious renovation plus the facility was not clean.

2026-10-28 • via Nuitee
D
Daniel • couple • us
8
Pros:

Good

2026-10-27 • via Nuitee
C
Caroline • solo_traveller • us
6
2026-10-26 • via Nuitee
H
Hector • extended_group • us
10
2026-10-25 • via Nuitee
L
Leanne • couple • us
7
2026-10-24 • via Nuitee
J
Jim • couple • us
7
2026-10-22 • via Nuitee
J
James • couple • us
7
Good overall
Pros:

Nice staff
Clean

Cons:

Problem with tv

2026-10-17 • via Nuitee
N
Natty • couple • us
9
Pros:

Great location.

Cons:

Body soap was empty ,showing that they didn't check a room properly after previous guess check out.

2026-10-17 • via Nuitee
S
Susan • couple • us
8
2026-10-17 • via Nuitee
S
Stacy • couple • us
8
2026-10-16 • via Nuitee
D
DeAnna • family_with_children • us
10
Pros:

Very convenient to all activities.

Cons:

The weather but there was nothing the site can do about that!

2026-10-16 • via Nuitee
J
Jose • family_with_children • us
1
2026-10-15 • via Nuitee
D
Danilo • couple • us
7
Okay
Pros:

Localização

Cons:

Cheiro de desinfetante forte na recepção durante o café da manhã. Opções de café da manhã ruins.

2026-10-14 • via Nuitee
D
Debra • extended_group • us
6
Room was great but hard getting there
Pros:

Prefect location. Clean. Great

Cons:

No elevator!! Which made it so hard bringing luggage up a very steep steps. It was very hard on a handicapped senior lady. It was too late to cancel.

2026-10-13 • via Nuitee
C
Casey • solo_traveller • us
9
2026-10-12 • via Nuitee
L
L Dawn • solo_traveller • us
6
Room was ok, floor was dirty. Stayed several days. One day the room was never cleaned even after asking
Pros:

Good location

Cons:

Came back to the room at 3 pm. Room was not cleaned. Went to front desk and asked them to get my room cleaned. Came back at 9pm and room was never cleaned!!!

2026-10-12 • via Nuitee
A
Angelle • family_with_children • us
9
Nice location
Pros:

Location

Cons:

None

2026-10-12 • via Nuitee