Rodeway Inn

There was hair on the bed and residue on the side of the fridge. The sheets were stained, and the interior of the fridge appeared not to have been cleaned. The hotel kiosk was unhelpful, and there was a lack of in-person assistance. One staff member seemed to avoid direct interaction and was not fulfilling his responsibilities. The keys malfunctioned twice. The moisture bags in the room were full, contributing to a musty smell. The hallway had an odor of cigarette smoke. Showers were not optimal, as the tub was unclean, and there was no water pressure. Barefoot not advisable due to the poor conditions.

Clean, easy video check in. No staff on location.

Interesting check in procedure all done virtually. But quck to responsed to an issue. And in a frindly an postive way.

The check in with the video kiosk was nice

Sink drained exceptionally slowly and our feet got firty walking across the floor and kiosk check-in was pathetic.

The price was good. The room was clean and it was nice and quiet. Close to shopping and restaurants.

Difficult to check in. Could not understand the person on the kiosk????????!!! The room smelled, I have allergies had to have windows open to breathe. My husband saw bugs crawling across sill into a home. The shower was slimy, hair dryer was sticky to touch. Needless to say we will not stay at one of these hotels again.

Had to check in to a kiosk

I have never been greeted by a machine.in fact we weren't greeted. Machine was making horrible loud noises. Frequently. receipt was printed it said checkout at 1200 hrs. Gal said 11:00. Husb asked why the difference. Gal ignoring him. Finally said it's 11. Wasn't a prob for us, just wanted to know whyl. She just kept saying11. Worse yet only rm up r down. I can barely stand much less walk but she offered us no choice no elevator. Very painful to get to room. Then entire carpet in room was wet. Very bad experience I really think we deserve our money bk.

New VIRTUAL staff
Knowledgeable guy but the whole process was very impersonal
Don’t care for the new direction

From the moment we entered the room, there was a strong, unpleasant odor. It was immediately clear that the bedsheets had not been changed—both queen beds were covered in hair, and the pillows smelled like sweat. This is completely unacceptable.

While the bathroom was in decent condition, the overall cleanliness of the room was far below any reasonable standard. To make matters worse, there was leftover food in the fridge from the previous guest. This is not just careless—it’s a serious hygiene issue.

How can you operate a business with such poor attention to cleanliness? Every guest deserves a clean, fresh space upon arrival. This experience was not only disappointing—it was unsanitary and unprofessional.

I expect a prompt response and appropriate action regarding this matter.

Nice hotel

At age 77 & being a Baby Boomer, we like a Human checking us in ' not a Kieosk robot. And..he was a foreigner and it was hard to understand him!!!

Area around the hotel was unsafe, had a bad smell, bathroom didn’t look clean, blanket was scratchy, heard guests having sexual intercourse, no actual person at the front desk which is very unprofessional and unsafe.

The hotel was ok for an overnight stay, but the bathroom needed repair. The tub was badly stained and sink caulk was dirty and damaged. On the upside, the large refrigerator was an unexpected plus. Floors were carpeted and it would be better to replace with a hard floor.

The check in was interesting, because person checking us in was on a computer. Dead bugs were on bathroom floor, but room was ok.

Hallway smelled strongly of smoke. No person at front desk—just a kiosk.

Full size freezer and refrigerator was a big surprise and certainly a plus.

Things from previous customer still in refrigerator. Stained washcloth. Not comfortable

cannot open window, no fresh air in, very smelly,
Underground floor, a bit smell like mold,
The tub is very old and dirty,
The housekeeper is nice though

It worked for a 6 hour stay just to get some sleep. A lamp didn’t work in my room, but honestly my biggest complaint was this automatic check in terminal. It felt unprofessional to not have a person there physically. Sure there was a person on the screen, but i couldn’t understand what she was saying due to the low volume and incredibly loud ice machine next to the kiosk.

Not a horrible place to stay, especially just overnight. I’d stay there again, but the kiosk terminal just seemed dismissive and impersonal towards the guests.