Super 8 by Wyndham Boise

Staff was awful and rude. Rooms were disgusting, food and hair from previous tenant. WiFi didn’t work.

was given a room already taken. super unprofessional. the place is disgusting. had to go back to the main entrance 3 times in one night because key cards don’t work. genuinely have never had such a bad stay.

Couldn't get 2nd chair or ironing board when requested
Although I didn't want to use it the pool was green and needed cleaning

The bathtub drained slow.

Some of the staff were okay and helpful however when we went to check in someone did not show up for their shift so we had to wait for an hour in a lobby full of people needing to check in. Finally after an hour an employee that was already there but said he was off the clock started checking people in. He was very cold, did not say much and was not friendly at all. Our TV did not work the whole time we were there and we asked several times for someone to come help fix it. We went to swim at the pool later that night and our key did not work, apparently the lock is broken do a staff member had to let us in. The pool area was gross looking and there were wet used towels left on the shelf as the only towels for us to use. Then the next afternoon (we planned to stay 2 nights) we went to get into our hotel room that had all our stuff in it and we could not get in, our key card was not working. We, myself and three 10 year old girls, went to the front desk and no one was there again. Apparently someone had not shown up for work and once again there was a lobby full of people waiting to check in or get their key card fixed because theirs was not working either. My daughters were scared and crying, worrying that we would not get our stuff left in our room. The people in the lobby had tried calling corporate super 8 and they did nothing. They also called the police with them saying there was nothing they could do. After waiting and waiting and no employee showing up I finally reached behind the counter and tried working with the key card machine to see if I could get our room key working. I eventually got it working and we were able to get into our room with no help from the staff that should have been there. My daughters were very scared and crying and very worried and said they did not feel safe staying the night there. So we packed up our stuff and left and found another hotel. I will NEVER stay at this hotel again!

First of all, I was double booked. and walked in on a lady’s room where she was standing with her suitcase there. and unpacking. Second, when I went to the desk, I was asked to wait over an hour in the waiting room while other people that were double booked were being taken care of it was getting late, so I left to find another room. Thankfully I found one at the Hampton Inn. I was double charged as I paid booking.com and then the guy took my credit card at the desk at the Zupera motel and charged me again. so there was in excess of $240 that the bank refused to cover so yes, I am extremely dissatisfied with Super 8 booking policy and motel the motel was dirty. and the access to the rooms was terrible.

They charged me $50 more than I was quoted

Pool had bacteria in the water. Said filter was broken?? Filters need to be replaced. Keys wouldn't work. Had to fix 3 times. TV small. Carpet was stained in verious

It was dirty in the hallways and the room. The toilet seat had burn marks on it. The grass was dead all around the building and full of goat head thorns so there was nowhere to walk the dog. The security on the outside doors was disabled so anyone could enter. A lot of people were hanging out in the parking lot smoking. It generally felt unsafe and definitely was not clean.

When I arrived they had resold my room. I had been trying to call for 2 hours to let them know I would be late. Ended up having to stay at a nasty hotel instead.

There wasn't any protein. Being diabetic I need to eat protein. Most Super 8's have eggs and bacon or sausage. There wasn't any yougurt, either. There weren't any knives and my family needed one to spread butter. The second morning one of the waffle makers wasn't working