SureStay Plus Hotel by Best Western Grand Island

Hotels
•
SureStay Plus Hotel by Best Western
7.9 (534 reviews)
2603 S Locust St , Grand Island , US
+1 308-384-4380

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Good/convenient location
Friendly, helpful staff
Clean pool
Solid breakfast offerings
Affordable pricing
Fast/excellent internet
Some updated rooms and quiet room options
Cons:
Serious cleanliness issues (bedbugs reported by a guest, stains, urine smell, ants)
Small rooms and very small bathrooms
Beds uncomfortable or thin for several guests
Key card/key problems
No elevator (difficult with luggage)
Noise from loud guests at the pool

Categories

Cleanliness
4.8
Multiple guests reported serious cleanliness problems: urine smell, bedbug reports, stained sheets, flying ants, muggy rooms, and poor towels. A few guests said rooms were cleaned, but overall cleanliness is notably below expectation.
Service
9
Staff are frequently described as top-notch, helpful and pleasant at check-in; a few reports of unhelpful staff exist, but positive service experiences are prominent across reviews.
Location
8.8
Location is repeatedly praised as convenient and great for travelers; several guests specifically called out good location and easy access.
Room Quality
7
Mixed room quality: some rooms updated and spacious, others very small with cramped bathrooms; bed comfort varies widely (some comfortable, several complaints about thin/hard beds).
Amenities
8.2
Amenities include a clean pool, reliable internet and basic breakfast; negatives include lack of elevator and occasional key/key-card failures, but amenities generally functional.
Value for Money
8
Many guests noted the hotel is affordable and good value despite issues; some received compensation for problems but still found pricing reasonable.
Food and Beverage
8.5
Breakfast is often described positively (many called it good or amazing), though a few said the breakfast room is small — overall F&B is a clear strength compared with other areas.
Overall Experience
8.9
Overall impressions are mixed but lean positive: multiple guests would stay again and highlight staff, location, breakfast and internet, though cleanliness and small rooms temper recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Luxurious Accommodations
SureStay Plus Hotel by Best Western Grand Island offers excellent customer service to ensure a comfortable stay. Located minutes away from popular tourist attractions, including Island Oasis Water Park and Stuhr Museum, our pet-friendly hotel is the perfect choice for travelers.

Complimentary Breakfast and Amenities
Start your day right with our complimentary continental breakfast featuring biscuits and gravy, fresh pancakes, and cereal. Unwind in our indoor heated pool or maintain your workout routine in the fitness center during your stay.

Book Your Stay Today
Don't miss out on the opportunity to experience our exceptional hospitality and top-notch amenities. Make your reservation at SureStay Plus Hotel by Best Western Grand Island now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 534 reviews
Cleanliness: 4.8
Service: 9
Location: 8.8
Room Quality: 7
Amenities: 8.2
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8.9
J
James • solo_traveller • us
8
2026-11-05 • via Nuitee
J
Jo • family_with_children • us
6
Good location
Pros:

Bonnie had putting me in a handicap and smell like urine. Went to 2nd room and t.v. didn't work. Got in the 3rd room and I was satisfied. Excellent internet connection. Nice bed and okay shower. Breakfast was okay too.

Cons:

Switching different rooms 3 times. The place need updated for a old motel. Might not come back again until its updated.

2026-10-27 • via Nuitee
S
Shawn • couple • us
10
The people rock.
Pros:

The staff are top notch and take care of customers. Awesome people

2026-10-26 • via Nuitee
B
Berenice • couple • us
10
2026-10-18 • via Nuitee
K
Kaylie • family_with_children • us
5
2026-10-10 • via Nuitee
R
Russell • solo_traveller • us
10
Pros:

Breakfast and everything was amazing

Cons:

People being loud in the pool and could hear them in my room

2026-08-31 • via Nuitee
B
Bruce • couple • us
8
2026-08-26 • via Nuitee
T
Tana • solo_traveller • us
10
Beautiful area and enjoyed my stay
Pros:

Convenient and comfortable

Cons:

Clean and accommodating

2026-08-15 • via Nuitee
J
Jill • solo_traveller • us
3
Would not recommend
Pros:

The bathroom was ok, newer. Good shower

Cons:

When I walked in a gentleman was at the counter with his pillow that had bugs on it. He said they were bedbugs…I immediately wanted a refund but was told that it was too late for that, I would lose my money.
The door into the entrance by my room did not lock so very unsafe as anyone could come or go without a key.
My sheets had a stain on them.
There were flying ants crawling around by my bed and on the nightstand.
I emailed Corporate about all of this and received a 25.00 gift card to stay at a Best Western. lol

2026-07-21 • via Nuitee
J
Jacqueline • solo_traveller • us
6
Older, with some updates, and small
Pros:

My room was quiet because I asked to be away from the main street. It was easy to get in and out of room. The room itself was updated. Nice breakfast options.

Cons:

The bathroom was so small, I don't think I could use the bathroom and close the door at the same time. The room for breakfast was very small with only 3 or 4 tables. I shared my table with another guest so he could sit down and eat.

2026-07-20 • via Nuitee
M
Mariah • family_with_children • us
7
I’d stay again.
Pros:

The spacious room. The pool was clean.

Cons:

No elevator to get our stuff upstairs, with a lot of kid that makes it hard to take things to and from our cars. The beds weren’t real comfortable. They had the small random long bugs I’ve never seen before until the day prior with our stay in north Platte.

2026-07-20 • via Nuitee
M
Michael • couple • us
9
very comfortable
Pros:

breakfast was ok, location was great

Cons:

keys cut off our last night stay and had to go to the office twice to get keys to work

2026-07-15 • via Nuitee
J
jason • solo_traveller • us
10
Pros:

Amazing room. Will go back 2 times a year as we travel to Colorado and back.

Cons:

The key cards didn't work.

2026-07-15 • via Nuitee
H
Harry • couple • us
8
2026-07-15 • via Nuitee
J
Julie • family_with_children • us
9
I will stay again
Pros:

Everything very clea, very affordable

Cons:

It rained

2026-07-15 • via Nuitee
A
Ava • couple • us
10
2026-07-14 • via Nuitee
J
Jordan • family_with_children • us
4
Well below average
Cons:

Bathroom was absolute joke. Rooms small, room cleaned 2 times in our time there

2026-07-11 • via Nuitee
J
Jerr • couple • us
4
2026-07-08 • via Nuitee
A
Alex • solo_traveller • us
8
2026-07-03 • via Nuitee
M
Maritza • solo_traveller • us
10
2026-07-02 • via Nuitee