Holiday Inn Hotel & Suites Minneapolis-Lakeville by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (143 reviews)
20800 Kenrick Avenue , Lakeville , US
+1 952-469-1134

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Pool / waterpark / waterslide
Friendly and helpful staff (multiple mentions, incl. named employees)
On-site restaurant and breakfast (when available)
Convenient location close to event
Spacious suites and good parking
Family-friendly amenities (arcade, hot tub)
Cons:
Cleanliness issues reported (hair, used wash rag, messy rooms)
Complaints about breakfast not being included or advertised but unavailable
Some rooms have musty odor or small bathrooms
Beds reported as too soft by some guests
Occasional staff service problems reported in at least one review
No smart TV mentioned
Noise from other guests (kids in hallways at night)

Categories

Cleanliness
7
Mixed reports: several guests noted messy rooms, hair on bathroom floor and a used wash rag left in the shower, though other guests described the property as clean and beautiful.
Service
8.8
Generally praised: multiple mentions of friendly, helpful staff (front desk, John, server Brad). One review cited poor staff performance, but positive service comments dominate.
Location
8.9
Mentioned positively: several guests noted convenient, close location for their events/activities.
Room Quality
7.5
Mixed: guests liked spacious suites and nice rooms, but others reported musty odor, small bathrooms, messy rooms, soft beds and layout issues.
Amenities
9.3
Strong positive sentiment: frequent praise for the pool/waterpark, waterslide, arcade, hot tub and on-site restaurant.
Value for Money
7.2
Several guests expected complimentary breakfast or felt breakfast should be included for the price; this lowered perceived value.
Food and Beverage
8.6
Generally positive: mentions of good breakfast and a great restaurant with standout servers, though one guest said the staff at the restaurant were bad.
Overall Experience
9.1
Many guests reported they would return, enjoyed restful nights, family-friendly amenities and pleasant stays, despite isolated negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Indulge in Water Park Fun:
Experience the thrill of our on-site indoor water park and unwind in the large hot tub, perfect for a relaxing getaway.

Modern Amenities for Comfort:
Enjoy complimentary Wi-Fi, cable TV, tea/coffee facilities, microwave, and refrigerator in every room. Stay productive with ironing facilities and a work desk at your disposal.

Convenience at Your Fingertips:
Take advantage of our well-equipped fitness center, business center, and on-site restaurant, Rudy's Red Eye Grill, serving delicious steaks and pizzas. Plus, with easy access to popular attractions like Mall of America and the airport, your stay will be both convenient and memorable.

Book your stay at Holiday Inn Hotel & Suites Minneapolis-Lakeville for a perfect blend of relaxation and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 143 reviews
Cleanliness: 7
Service: 8.8
Location: 8.9
Room Quality: 7.5
Amenities: 9.3
Value for Money: 7.2
Food and Beverage: 8.6
Overall Experience: 9.1
J
Jessica Galvan • family_with_children • us
8
Pros:

The pool was a little bit smaller than expected but it still was fun.

Cons:

The room was a little bit messy, no trash bags in the bins and there was hair on the floor in the bathroom.

2026-10-15 • via Nuitee
J
Jennifer • solo_traveller • us
8
Pros:

Pool area, staff was very friendly, good breakfast

Cons:

Our room had a slight musty odor. Bathroom a bit small

2026-09-08 • via Nuitee
K
Kari • family_with_children • us
8
Pros:

Location

Cons:

Website advertised complimentary breakfast - which was not available.

2026-08-25 • via Nuitee
C
Carrie • family_with_children • us
9
Great overnight get away for my family. My 9 and 12 year old loved the pool and arcade.
Pros:

We had Brad as a server at the restaurant- we LOVED him. Absolutely great guy. My kids loved the waterslide. Parents liked the big hot tub.

Cons:

We wished there was breakfast included

2026-08-24 • via Nuitee
M
Matt • solo_traveller • us
8
I had good rest at night.
Pros:

Good parking near room.

Cons:

Nothing

2026-08-17 • via Nuitee
C
Carol • solo_traveller • us
10
Winderful atmosphere and great restaurant. Everyone was very kind and helpful. Thank you
Pros:

Everyone was so kind.

Cons:

Nothing. The property was clean and beautiful

2026-08-12 • via Nuitee
C
Chelsey • family_with_children • us
10
Pros:

Our suite was spacious. The staff was friendly and accommodating..especially, John at the front desk! Our kiddos absolutely love the aquatic options, not our first stay and won’t be our last!!

Cons:

No complaints here.

2026-08-11 • via Nuitee
S
Sebastian • solo_traveller • us
9
2026-07-22 • via Nuitee
F
Fors • family_with_children • us
10
2026-07-17 • via Nuitee
T
Tanya • couple • us
10
We will stay here again if we return to this event we attended
Pros:

The hotel was clean, staff was pleasant, close and convenient to where we needed to be every day

Cons:

The hotel needs to have a free breakfast available for the price, beds were a little to soft for our liking 😊 bathrooms were a little bit smaller than normal

2026-07-13 • via Nuitee
W
William • family_with_children • us
9
2026-07-02 • via Nuitee
A
Amanda • family_with_children • us
10
Pros:

We loved the waterpark. The rooms were nice, as expected.

2026-06-25 • via Nuitee
C
Clare • family_with_children • us
9
If we’re in the area again, we’ll be staying there again.
Pros:

Friendly and helpful staff that was available if we needed anything. Great pool and nice to have a restaurant attached for meals.

2026-06-22 • via Nuitee
J
Jeanne • couple • us
7
Room layout could be better
Pros:

Great breakfast j hi

Cons:

No smart TV

2026-06-20 • via Nuitee
M
Michael • couple • us
10
2026-06-19 • via Nuitee
J
Julie • solo_traveller • us
8
2026-06-14 • via Nuitee
D
David • solo_traveller • us
1
Pros:

The food wasn't too bad and that was next to the motel the staff was really bad the staff was really bad

Cons:

The staff was really bad

2026-06-10 • via Nuitee
S
Stephen • solo_traveller • us
9
Pros:

Pool was great. Staff was friendly.

Cons:

There was a used wash rag in bathroom on railing of shower curtain. Staff never restocked towels or rags while we were there. We had to go and ask for more towels and rags.

2026-06-06 • via Nuitee
B
Bridget • couple • us
10
2026-05-22 • via Nuitee
L
Linda • family_with_children • us
10
I'll be back!
Pros:

The front desk guys were wearing suits. Very professional!

Cons:

Kids running up and down the hallway at 1 am. keeping us awake

2026-05-20 • via Nuitee