StayInn Little Falls

Everything! It was gross and dirty!

Negative stars!!!! It was poorly managed, run down, and filthy. Was in town for convention. Booked through Booking.com. They charged us for the stay before we arrived and when we got there they sent us to an occupied room. Turns out they didn’t have a room available. Told us they couldnt give us a refund because we booked through Booking.com. Tried to contact them, to no avail. Shame on you, Booking.com!! We were left with nowhere to go. Tried to give us a room with a broken door as a last ditch effort. Awful experience, awful hotel that has residents actually living there. Marijuana odor everywhere, looks like a trap house situation with residents living there long term. Shady as hell. This place looks NOTHING like the photos online.

Nothing

Room not ready even with a 4 month configuration. Arrived at 4:40pm to check in, confirmed the reservation with long delay then told it would be another couple of hours before room would be ready since they were in process of doing remodeling, even though other customers were arriving with no issues. When came back at 7:30pm went to room where door was unlocked, room was just finished; no towels in bath, door in bathroom did not shut without scraping ( apparently it was just put on and wasn't square), holes everywhere in wall throughout entire room ( bathroom was atrocious as towel rack was just put back up in preexisting holes and hanging losly on wall, no towels could hang off them). Mirror was clipped back on wall- could tell not original as paint was all over them and in holes from previous mirror were noticeable. Then no remote for TV, window glass missing in window, our key card didn't work. Turned on air conditioner- it didn't work, put on fan which worked but had a terrible loud grinding sound all night long , had to run fan as only air circulation available as couldn't use window (raining and broken window). Had to manually turn off ALL lights as nothing worked with switches. Manually had to tune TV as told there was no remote. Came morning upon leaving told them issues, even though spoke with them night before, they told us sorry and we'll try better next time... REALLY? Then my husband grabs a wrapped muffin from the breakfast bar and low and behold...there was green mold all all over it. Told manager to check his muffin expiration and check garbage... which he walked over to the muffins. We left disgusted! We paid for a room thrown together last second because you didn't recognize our reservation timely ( we had no issues prior year) as NO remorse or compensation. Not good management at all or customer service. You should be ashamed!

The Room had a terrible smell. The bathroom door would not shut. The floor was dirty and you could write your name on the furniture it was dusty.

See above

No toilet paper in the bathroom. I had to go to a gas station to find toilet paper at 6am.
Furniture was outdated and in very poor condition.

Room was not ready. Took an hour to clean the room. One queen not made.Smoke alarm disconnected on the dresser.

The reservation was listed online as a king bed, but only had a queen size bed. Also, the air conditioner in this room omitted a musty smell while running, luckily it was a cool evening and we shut the air conditioner off and opened up the window for much fresher air.

The tv didn't work. For the price the place should have been updated- old furniture, carpeting etc.

Door locks broken so had to use front door

For $100 for a one night stay seems exorbitant. Particularly when the facility is as old and not up to date. Tub had brown marks on them and the outline of previous non slip stickers. Decor was out dated and very dark.

You couldn't get ahold of anyone at the hotel phone calls where all automated nobody was at the desk when I tried to check in. Awful experience had to drive 4 hours home at night. Booking.com said they would reach out to the hotel for answers and I have yet to hear back. So I was charged for a room I didn't use.

It is a decent place to stay..friendly staff ..no complaints

I didn't like the broken air conditioner and the toilet in the hallway by the stairs partially blocking going up the stairs. The door to our room was ajar!!! The light switch inside the room didn't work. The bathroom only had one bath towel. The rod for the shower curtain looked like it was going to fall down. There was only a stub of toilet paper on a roll with no back up. One of the lamps was broken. The beds did not have any bedspreads and the pillows were just thrown at the head of the bed together. But the worst, which made us flee the hotel, was the dirty ladies panties and bra in the top drawer of the dresser and the bread in the second drawer.

I expect a full refund for both nights which we never used and couldn't use.

After booking my room weeks in advance and confirming it on the phone the day of my arrival, they gave my room away.

I was in town for an event and realized I would need to go straight to the event so I called the hotel at 3PM and told them the situation. I gave them my name and confirmation number and asked if I could do a late check in around 10:40PM. They said it won't be a problem at all. When I arrived on time they said they over booked the hotel and there was no rooms available. I told them about my phone call from earlier in the day and attempted to give the man my confirmation number. He wouldn't listen. He kept repeating over and over there's no rooms. He didn't offer to refer me to another location or even apologize for giving away a confirmed room. It was as if he enjoyed watching us getting frustrated at the situation they put us in. There's no way I would ever stay at this hotel!!