Super 8 by Wyndham New Castle

Hotels
•
Super 8
6.2 (148 reviews)
1699 New Butler Road , New Castle , US
+1 302-322-9480

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Polite / hospitable front desk staff
Affordable / budget-friendly pricing (mentioned by multiple guests)
Quiet and comfortable for many guests
Convenient / close to town
Some guests reported clean rooms
Cons:
Frequent cleanliness issues: dirt, mold, stains, bad smells
Poor room maintenance: holes in walls, broken faucets, thermostat issues
Complimentary breakfast often inadequate or poorly stocked
Pest sighting (cockroach reported)
Inconsistent quality; some guests feel overcharged for condition

Categories

Cleanliness
4
Multiple reviews report dirty rooms, mold in bathrooms, stains, strong odors and a cockroach; cleanliness is frequently criticized.
Service
9.5
Several reviews praise very polite, hospitable and apologetic front desk staff; isolated negative comments about some employees but service is generally highlighted positively.
Location
8.5
Generally described as convenient and close to town in multiple reviews.
Room Quality
4
Many mentions of holes in walls, stained carpets, broken fixtures (faucet handle, thermostat), mold and uncomfortable beds — room condition often poor.
Amenities
5
Basic, budget amenities (free breakfast noted) but reliability is an issue (broken machines, limited offerings); overall average for a budget property.
Value for Money
7.1
Mixed opinions: several guests describe the property as affordable and well priced, while a number call it a rip-off; overall leans slightly positive due to multiple 'affordable' comments.
Food and Beverage
3.5
Mostly negative feedback about the complimentary breakfast (very limited items, ran out, no utensils, broken juice machine), though one review praised the breakfast strongly.
Overall Experience
8
Varied experiences: some guests report nightmare stays due to cleanliness and maintenance issues, while others report quiet, comfortable, affordable stays with helpful staff — overall mixed but many positive service/price notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Situated just 9 miles from Westminster College, Super 8 New Castle offers easy access to nearby attractions like Covelli Centre, making it an ideal choice for travelers.

Comfortable Accommodations
Guest rooms at our hotel feature modern amenities including free Wi-Fi, flat-screen TVs, refrigerators, and microwaves, ensuring a comfortable stay for all our guests.

Convenient Facilities
Enjoy the convenience of a 24-hour reception, business center, and on-site vending machines at Super 8 New Castle. Whether you're here for business or leisure, we have everything you need for a pleasant stay.

Book your stay at Super 8 New Castle now and experience comfort and convenience during your visit to New Castle.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BFP

Location

Guest Reviews

6.2
Based on 148 reviews
Cleanliness: 4
Service: 9.5
Location: 8.5
Room Quality: 4
Amenities: 5
Value for Money: 7.1
Food and Beverage: 3.5
Overall Experience: 8
R
Ryan • solo_traveller • us
3
Place needs to be shut down. Absolutely not worth staying
Pros:

Staff was at least friendly

Cons:

Dirty facilities, no breakfast even though advertised, very loud permanent guests. No towels or wash cloths provided. Shower was moldy

2026-11-03 • via Nuitee
J
Jorden • couple • us
10
2026-09-18 • via Nuitee
J
Jorden • couple • us
7
2026-09-04 • via Nuitee
G
Georgia • family_with_children • us
10
Was very comfortable. Enjoyed my stay
Pros:

Clean

Cons:

Breakfast

2026-09-04 • via Nuitee
J
Jorden • couple • us
6
2026-09-04 • via Nuitee
J
Jorden • couple • us
6
2026-08-28 • via Nuitee
K
kelly • solo_traveller • us
6
2026-08-28 • via Nuitee
A
Aya • couple • us
9
2026-08-13 • via Nuitee
J
Jorden • couple • us
6
2026-08-11 • via Nuitee
N
Nancy • solo_traveller • us
1
My stay was a nightmare and a total rip-off for the price. The place should be torn down.
Pros:

There was absolutely nothing to like about the place.

Cons:

I didn't like the dirty rooms, the smell in the room or the hallways., the mold in the bathroom, the faucet handle coming off in my hand, the air conditioner that didn't work or the stains in the carpet.

2026-08-03 • via Nuitee
N
nancyzA3318RZ • Solo travel
2
Nightmare of a hotel Keep driving!
Pros:

If it was possible to give a negative star review, this would be the hotel to be rated that way. It would be polite to call it shabby. The rooms were nothing like any of the photos. I got stuck in a horrible room that had holes in the wall, a handicap bathroom with a broken bench in the shower (which had mold) and barely enough room for the stand that held the TV. I was moved to a slightly larger room when i complained to the front desk, but it wasn't much better. The hallways reek, the carpets were stained, the walls are marked or have holes. The bathroom sink faucet know came off in my hand and the bathtub grout was moldy enough that I chose to wait until i returned home to shower. Like most locations in New Castle, this one should be leveled and they should try again. I would NOT recommend this place to anyone. I paid $95 for this experience and feel that it was about $75 too much! Lesson learned! The sad part is that I thought I was booking a room at the Quality Inn across the street. The only bright spot was the extremely apologetic woman that was working the front desk when I made my escape! I pity her. The other employees.....not so much.

2026-08-02 • via Tripadvisor
C
Carla • solo_traveller • us
10
Pros:

Everything from the customer service,
Room they where so polite

Cons:

N/A

2026-07-24 • via Nuitee
H
Hstrickler27 • solo_traveller • us
5
Pros:

It was a good price for a quick stay. The free breakfast is nice.

Cons:

Usually when I stay the place is cleaner. The rooms are starting to look a bit rough, holes in the wall, thermostat falling off, paint on the curtains, screws holding the door together... The beds need to be more comfortable also. I just feel there is a lot of room for improvement on this stay.

2026-07-16 • via Nuitee
J
Joshua • solo_traveller • us
4
Pros:

Nothing

Cons:

Stuff all over the walls, the room smelled bad so we switched rooms and that room stunk also. Their was a cockroach in the shower

2026-07-09 • via Nuitee
G
Gage • family_with_children • us
10
Perfect
Pros:

Clean nice comfortable affordable and absolutely amazing breakfast!!!! Great place recommend

Cons:

It was nice comfortable convenient affordable clean

2026-07-08 • via Nuitee
M
Michael Benner • solo_traveller • us
2
Horrible
Pros:

Nothing

Cons:

The free breakfast was horrible those people don't know what a breakfast is no clean water and milk no orange juice no eggs no bacon no sausage just waffle and they ran out of mix. No salt no pepper no forks . No fruit I will never say there again

2026-07-06 • via Nuitee
N
Nealy • solo_traveller • us
10
Pros:

Great place very quiet and compfortable and peacful

Cons:

Nothing

2026-07-02 • via Nuitee
P
Paradise343125 • Business • Owings Mills, Maryland
10
Clean room, very welcoming front desk,
Pros:

Very nice and clean and also budget friendly

2026-07-01 • via Tripadvisor
J
Jorden • couple • us
3
Lame
Pros:

Not much

Cons:

They clean room but 11 check out .

2026-07-01 • via Nuitee
2
258yuvib • Friends getaway
10
Very fun and Amazing.
Pros:

It was a very amazing experience with very hospitable staff and a very clean and well kept as well as an affordable property. Extremely well priced and very comfortable.

2026-06-30 • via Tripadvisor