Relax Inn

Checked into this property with my daughters for a two night stay, once it got dark the cockroach’s came out, room was disgusting and stink like piss!. When I finally located the person at the desk she instantly apologized and offered a refund said she would approve it when booking agent called but never did, this place is digesting along with the clientele would not recommend anyone stay here infact it shoukd be removed from Expedia and condemned by the city of Franklin, Indiana!!

They charged me twice. I had to.be moved to another room, no tv or cable. Did not get ground room like i asked for. No ice anywhere for cold drinks. The people at the hotel disappeared. Nobody around for several hours. I coukd not check out or talk to someone why i was charged twice. Until i went to the ecno hotel next door. Who leave a hotel with nobody to attend the residence of the hotel

The place is kind of sketchy pulling in. Going to the room, the floors were dirty all the way up the stairs. The room did not seem clean. There were no headboards, just platform beds. The sheets on one bed were dirty and the sheets on the other bed were do thin that I could see the stains on the mattress cover. Then I had to kill two roaches. I left. The best thing I can say is that all the employees were friendly and helpful and gave me a refund.

Lady at the front desk was nice and very helpful but the property over all was pretty trashy and our room was absolutely disgusting

Definitely a motel type feel. No lamps in room. Looked rather seedy. No elevator. We didn't stay

TV remote doesn’t work, stinking due to some cleaner, holes in top sheet, gnats roaming around in room

Horrific experience cannot does not and will not fully explain our experience!!! Visiting Franklin from out of town on our wedding anniversary of all days. Let’s bypass the fact that the cleanest thing in the entrance was the aquarium. I could be wrong but laundry detergent bottles and weed eaters do not go into the lobby. First off when given the key to our 1st room (that’s right 1st room) the man said “if anyone is in there just let me know” 😳. We proceeded to go into the room and a young man met us on the other side of the door very surprised. Not even for the fact that we were entering but as if he had gotten caught. We went down and let the man at the desk know and we were given another room. This one checked out so we decided to go to dinner. We returned and proceeded to enter our room, and it had been given to SOMEONE ELSE! Are you kidding me?!?! So this same gentleman, who we had to go outside and find, walked down the hall (where might I and had paper plates taped to door and gave us a room with turned over beds that had been slept in. One pillow for two beds. Ashes and shoe strings on the floor (obviously the non smoking sign means squat and you should probably check the smoke detectors because it can almost be guaranteed that they DO NOT WORK! Trash on the sink and the fridge smelled like old hot spoiled food. we had to ask for clean sheets blankets and towels because why wouldn’t a facility have clean sheets and blankets and towels in a room!

Pulled up and it was scary, looked like people lived there. Theres was about 10 people hanging out in the parking lot, scary looking. Left and went to a different hotel. Paid more hut felt safe.

There was a wierd smell to the hotel. The floor in my room had some kind of residue.

There was a 11pm curfew for children… which is much too late. Now if the children were quiet maybe… but they were very loud.
A/c worked great. After being outside in 90 degree heat all day it worked well cooling us down. Recommend bringing your own towels. It was affordable, and decent for the price I paid. I just wish they would keep the noose out of the hallway much sooner than 11pm.

Upon arrival, there were many people wandering around the parking lot aimlessly. We were to pay at check in, after waiting 20 minutes with an "Out to Lunch" sign in the lobby/check in we were informed we'd already been charged. Down dingy and I'll repaired hallway we ascended even a more deplorable stairway. Children's clothes strung about the hall and toys and scooters. After t attempts to access the room, it was empty, aside from a Bud Light mini fridge, a cigarette burn ladened "comforter" and no furniture. Room was exceedingly warm as we discovered the window was open, hence the insatiable amount of insects in the room. We went to dinner, came back for our travel bag and simply left and drove the 2 hours home as apposed to date stay in a complete...dump.

2 words: Cockroaches and mold.

The clerk was very helpful. The property needs some major TLC.
It seemed there were an extreme amount of people that had taken up residence in the hotel. Although these people were not rude, they were hanging out near the front door, leaving me with a feeling of being an intruder.

I reserved a deluxe king, was given two queens. Holes in walls, DISGUSTING TUB that COULD NOT BE CLEANED!!! Cut my arm on their taped up front door. The staff, Logan and Cornelius, were the only good thing about this hotel, they TRIED to clean the tub with a chemical and scraped with fingernails, but nothing changed. I have cleaned homes, businesses, and hotels and this room shouldn’t be rented to an animal, much less to a human. Felt very uncomfortable leaving my car unattended in the parking lot with the people that were just hanging around. It took multiple calls from hotels.com and myself to finally get refunded since I was only there about 3 hours. Pool is completely inaccessible due to no water in it and machinery in the pool area. Lobby smelled strongly of fish and it wasn’t the aquariums…

Property was in terrible condition. Walking into the front entrance a terrible smell hits you in the face. In addition the lobby and rooms are nothing like the pictures. The hallway floor had stains and the rooms were outdated. Very poor shape.

Super dirty. Mounds of trash outside the trash can next to entrance. Broken bathtub faucet handle and towel rack, hot - cold water fluctuations, permanently stained white towels and wash cloths, no mini shampoo, small TV with only 12 channels. The entire facility looks like it hasn't been cleaned in 20 years. Needs to be condemned. The photo views on this site are a "scam" representation. I should call VISA and dispute the charges of $100 per night.

Scary. Only stayed one night, noises in hall all night, nonsmoking room smelled like smoke, window was open. Took 4 hours to check in. I will never go back there. Left after first night, tried contacting hotels.com about refund for 2nd night, no response yet. People, especially women, need warned about that place

This has to be TOP 3 of the worst hotels ive ever stayed at. Roaches climing the doors ans walls, no smoke alarms, latex gloves hanging out of smoke alarms, dirty bedding. The whole hotel wreeks of moth balls. You can't get the smell out of your clothes. I'm here on business and our clothes wreek of the hotel smell. Dogs barking in the room next door. Bed was made out of ply wood and broken. You'd be better off sleeping in your car.

Roaches in the rooms big ones at that

The ladies were nice at the check in counter. The overall hotel was on the dirty side.