Quality Inn & Suites West Bend

Hotels
•
Quality Inn
6.2 (193 reviews)
2433 West Washington Street , West Bend , US
+1 262-208-1203

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Reasonable prices (reported by some)
Cons:
Dirty, smelly, and run-down rooms
Pool and hot tub often closed / unreliable amenities
Outdated room condition (chipped paint, broken fixtures)
Value for money concerns / perceived overpricing
Some reports of rude or unhelpful customer service
Hygiene incident reported at breakfast
Noise issues between rooms

Categories

Cleanliness
4.5
Multiple reviews mention dirty, smelly rooms, stained toilets, dirty bathroom floors, and generally unclean rugs — cleanliness is notably below standard.
Service
8.5
Several guests call staff incredibly friendly and accommodating, though a few report rude or unhelpful interactions (refund/charge issues). Overall service skews positive with some notable failures.
Location
8.8
Multiple mentions that the location is convenient and close to events; location is consistently noted as a pro.
Room Quality
5
Rooms described as dated and run down (chipped paint, broken TV stand, slow-flushing/stained toilet, noises like sump pump); condition is below average.
Amenities
4.8
Pool and hot tub were frequently closed (sometimes used for storage/charging), hot tub jets and related access issues reported — amenities are unreliable.
Value for Money
4.2
Several guests felt the hotel was overpriced for the condition and offered experience (one flagged price-jacking); overall value is viewed negatively.
Food and Beverage
8.8
Breakfast is repeatedly called good and a pro by several guests, though an isolated hygiene incident was reported; generally positive but with occasional issues.
Overall Experience
5
Mixed-to-negative overall: some positive interactions (staff, breakfast, location) but many reports of major issues (cleanliness, closed amenities, rude service instances) leading to disappointing stays for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Indulge in Comfort and Convenience

Located in the heart of West Bend, WI, the Quality Inn & Suites offers a prime location near popular attractions. Relax and Unwind in the indoor heated pool and hot tub after a day of exploring the nearby Riverwalk and museums.

Modern Amenities for a Pleasant Stay

Enjoy complimentary perks such as free breakfast, Wi-Fi, and local calls. The newly remodeled guest rooms feature everything from plush pillow-top mattresses to in-bath whirlpools for ultimate relaxation.

Business-Friendly and Pet-Friendly

For business travelers, take advantage of copy and fax services, while all guests appreciate the convenience of on-site laundry facilities and ample parking. Plus, this pet-friendly hotel welcomes your furry companions for a small fee.

Book your stay at Quality Inn & Suites for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.2
Based on 193 reviews
Cleanliness: 4.5
Service: 8.5
Location: 8.8
Room Quality: 5
Amenities: 4.8
Value for Money: 4.2
Food and Beverage: 8.8
Overall Experience: 5
B
Block • family_with_children • us
8
Nice stay.
Pros:

Very friendly staff. Reasonable prices. Room nice.

Cons:

Just more towels.

2026-10-25 • via Nuitee
D
Dawn • couple • us
4
Felt uncomfortable with how unclean rooms felt
Pros:

Staff

Cons:

Dirty stinky and run down

2026-10-18 • via Nuitee
D
Doug • solo_traveller • us
9
2026-10-07 • via Nuitee
B
Brook • couple • us
1
Absolutely horrible
Pros:

This was absolutely terrible

Cons:

Cleanliness…absolutely a disaster. Staff extremely rude

2026-09-12 • via Nuitee
M
Maria Perla • solo_traveller • us
7
2026-09-11 • via Nuitee
G
Gibbs • extended_group • us
7
Pros:

The staff was incredibly friendly and as accommodating as they could be.

Cons:

The pool was closed for "repairs/inspections" but appeared to be a cover up for a huge electric bike Co venting bc they were all stored in there and charging. Very disappointed as we booked for what looked like an incredible pool area.

2026-09-08 • via Nuitee
E
Edwards • couple • us
6
Over priced due to price to high
Pros:

Location

Cons:

Jacking up prices for the weekend

2026-08-23 • via Nuitee
S
Shara • couple • us
7
2026-08-08 • via Nuitee
A
Ali • couple • us
5
2026-08-03 • via Nuitee
B
Brian • solo_traveller • us
10
Very good
Pros:

Awesome

Cons:

Sounded like a sump pump in next room

2026-08-02 • via Nuitee
D
Daniel • couple • us
1
Awful
Pros:

Nothing

Cons:

Everything

2026-07-23 • via Nuitee
R
Rachel • couple • us
5
Pros:

Breakfast was good.

Cons:

Room looked like it was falling apart. Broken TV stand and chipped paint. Too much for what was offered.

2026-07-23 • via Nuitee
B
Brian • couple • us
2
Pros:

Location is fine. Close to the event. Staff was nice.

Cons:

Rooms smelled like smoke rug looked dirty. Bathroom floor was dirty. It needs a serious upgrade.

2026-07-16 • via Nuitee
D
Daniel • couple • us
5
Somewhat disappointed
Pros:

Not much

Cons:

Very out of date

2026-06-10 • via Nuitee
T
Tamara • family_with_children • us
6
Comfortable but dated facility
Pros:

Decent breakfast, friendly staff

Cons:

Toilet was stained and flushed very slowly, key fob to pool area was very difficult to get to work, jets on hot tub were barely working

2026-06-01 • via Nuitee
T
Travis • family_with_children • us
1
Didn’t stay and was still charged. Horrible experience and horrible customer service
Pros:

Nothing. The pool and hot tub were out of order so we did not stay. We were told that since we just reserved the room that we shouldn’t be charged since didn’t actually pay for anything yet. It was my daughter’s 10th birthday and the whole point in the hotel was the pool and hot tub. I want a refund.

Cons:

Everything. The pool and hot tub were out of order so we did not stay. We were told that since we just reserved the room that we shouldn’t be charged since didn’t actually pay for anything yet. It was my daughter’s 10th birthday and the whole point in the hotel was the pool and hot tub. I want a refund.

2026-05-26 • via Nuitee
T
Tom • family_with_children • us
10
2026-05-26 • via Nuitee
M
Melissa • solo_traveller • us
1
Pros:

Nothing!

Cons:

When I arrived there was a note on the door to the pool that the pool and hot tub were broken, wasnt told about this prior to arriving. I asked for a refund on my 3 night stay and they offered 15%, after contacting booking.com and having them reach out to this place I got an almost full refund! The staff had no cares about anything and were very rude. I ended up booking and staying at a hotel across town!

2026-05-18 • via Nuitee
J
Jennifer • solo_traveller • us
2
Pros:

Nothing

Cons:

Dirty, smelly, horrible. Pool was closed down. Someone was even tasting the gravy on the serving spoon for breakfast. Not worth anything near what we paid. What a waste of money! Will never stay at another Quality Inn.

2026-05-17 • via Nuitee
S
Susan • solo_traveller • us
6
A place to sleep
Pros:

The room was very spacious, side chair comfortable, king size bed great, clean and comfortable. Bathroom clean. Was good for our one night stay.

Cons:

The hotel and rooms are very much in need of updating. The desk chair broke tips to one side, couch old and well used, TV stand workable but needs replacement.

2026-04-29 • via Nuitee