Quality Inn & Suites West Bend

Hotels
•
Quality Inn
6.8 (304 reviews)
2433 West Washington Street , West Bend , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Pets allowed
Hot tub/Jacuzzi
Heated pool
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Breakfast quality
Cons:
Cleanliness issues
Poor room maintenance
Unpleasant odors

Categories

Cleanliness
5.01
Multiple mentions of dirty rooms and unpleasant odors.
Service
8.98
Staff were frequently described as friendly and accommodating.
Location
8.52
Location was noted as good and easy to find.
Room Quality
5.97
Concerns about furniture condition and room smell, but some rooms were comfortable.
Amenities
6
Pool and hot tub amenities received mixed reviews; some aspects were inadequate.
Value for Money
6.96
The price seems fair for some aspects but disappointed by cleanliness and condition.
Food and Beverage
8.51
Breakfast offerings were positively highlighted.
Overall Experience
4.48
Many expressed dissatisfaction and indicated they wouldn’t return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 14:32

Property Description

Indulge in Comfort and Convenience

Located in the heart of West Bend, WI, the Quality Inn & Suites offers a prime location near popular attractions. Relax and Unwind in the indoor heated pool and hot tub after a day of exploring the nearby Riverwalk and museums.

Modern Amenities for a Pleasant Stay

Enjoy complimentary perks such as free breakfast, Wi-Fi, and local calls. The newly remodeled guest rooms feature everything from plush pillow-top mattresses to in-bath whirlpools for ultimate relaxation.

Business-Friendly and Pet-Friendly

For business travelers, take advantage of copy and fax services, while all guests appreciate the convenience of on-site laundry facilities and ample parking. Plus, this pet-friendly hotel welcomes your furry companions for a small fee.

Book your stay at Quality Inn & Suites for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 304 reviews
Cleanliness: 5.01
Service: 8.98
Location: 8.52
Room Quality: 5.97
Amenities: 6
Value for Money: 6.96
Food and Beverage: 8.51
Overall Experience: 4.48
S
Susan • solo_traveller • us
6
A place to sleep
Pros:

The room was very spacious, side chair comfortable, king size bed great, clean and comfortable. Bathroom clean. Was good for our one night stay.

Cons:

The hotel and rooms are very much in need of updating. The desk chair broke tips to one side, couch old and well used, TV stand workable but needs replacement.

2026-04-29 • via Nuitee
K
Kathy • couple • us
1
Horrible
Cons:

Horrible experience. We arrived about 330 pm. Told them my name n showed them my paper you emailed me for confirmation number. I'm not in there computer although I stay at Quality inns alot,, they say they have no booking for us, very argumentive. After arguing for 45 minutes n them being very sturdy they wasn't going to acknowledge my reservation thru Booking I ended up paying again at a higher price of 183.00. I already paid you 158.90 for the reservation. I won't stay there again. In the morning after we had the nite to settle down we see the curtain liner was tore up,, a brown ring in the toilet like they haven't been cleaned in a while.I stayed with a Choice hotel last summer n found bed bugs an hour after I had been sitting in the bed. I complained n they gave me some points for a free nite stay. I had 3 notes stay built up with the points I accumulated n when I went to book a few weeks later to use my free notes I was told "Oh they expired. There points don't expire as I've used them notes before

2026-04-12 • via Nuitee
T
Tom • family_with_children • us
10
Pros:

Breakfast!

2026-04-07 • via Nuitee
C
Chairity • family_with_children • us
9
2026-04-06 • via Nuitee
S
Sarah • couple • us
1
Bad experience but had no choice they were going to keep my money no matter what
Pros:

Not much

Cons:

Went for the pool it was closed and I couldn't get a refund to find somewhere cleaner that has a pool and doesn't smell like weed and cigarettes

2026-04-04 • via Nuitee
J
Jennifer • family_with_children • us
1
Awful and I still never got a refund
Pros:

Front desk lady was very kind

Cons:

The drunk man staying on the floor below ours that came to try to fight us about our toddlers being ‘too loud’ at 6pm. We were in our room for a whole 2 hours before we left & drove 5 hours back home because I felt unsafe being there.

2026-02-09 • via Nuitee
K
Karina • couple • us
8
2026-01-20 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-01-20 • via Nuitee
M
Michael • solo_traveller • us
9
I have stayed there a few times and found that is a great place to stay.
Cons:

Nothing was wrong with the motel.

2026-01-19 • via Nuitee
L
Lisa • solo_traveller • us
5
2026-01-19 • via Nuitee
S
Susan • family_with_children • us
8
2026-01-19 • via Nuitee
K
Kami • family_with_children • us
1
Didn’t appreciate getting bed bugs
Pros:

Staff was nice

Cons:

For bed bugs. Smelled like smoke horribly.

2026-01-19 • via Nuitee
J
Jerry • couple • us
10
Very comfortable
Pros:

The hotel clerk when we checked in was very nice and very patient with us as we were very tired…

Cons:

Nothing.

2026-01-19 • via Nuitee
G
Greg • couple • us
1
A total rip off.
Cons:

When a place price pre night has to do with what is going on in town is bull. A two night stay was over 428.00 dollars for that price the hot tub should have good jets. There was a hose filling the pool no stop. The person behind the counter at 2:30 pm I asked if room was ready she came back with it sould be ready at 3:00 pm It was funny than went back at t
3:00 p6 and there was a man behind counter asked me if I wanted first or second floor. I will never stay there again. What a great way to spoil a person's experience in the West Bend Area.

2026-01-19 • via Nuitee
P
Persida • family_with_children • us
8
2026-01-19 • via Nuitee
B
Becky • extended_group • us
6
2026-01-19 • via Nuitee
S
Shilkoff • family_with_children • us
8
2026-01-02 • via Nuitee
H
Heather • couple • us
1
2025-12-30 • via Nuitee
L
Lisa • family_with_children • us
10
2025-12-26 • via Nuitee
R
Rasmussen • couple • us
10
Pros:

The staff is very ocomidating

Cons:

Everything fronyt stuff was curious breakfast delicous

2025-12-25 • via Nuitee