SureStay Hotel by Best Western North Myrtle Beach

Hotels
•
SureStay Hotel by Best Western
7 (560 reviews)
1591 Highway 17 N , North Myrtle Beach , US
+1 843-249-7339

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff / good customer service
Convenient location (near outlets, beach, charters)
Free parking / outside-entrance rooms
Ice machine, in-room microwave and mini-fridge available
Comfortable beds and hot showers reported in some rooms
Cons:
Pests reported (roaches, bedbugs)
Mold, filth, and damaged room surfaces (carpet, tub burns)
Pool/jacuzzi issues (cold, broken, small)
Rooms smaller than photos; broken locks and noisy AC
Breakfast shortages and food-safety concerns
Booking/refund problems reported (charges despite no room)

Categories

Cleanliness
4.96
Mixed but problematic: multiple reports of roaches/bedbugs, mold, cigarette burns, hair and dirty carpets, though a few reviews noted rooms that were clean and smelled good.
Service
9.93
Generally praised: several reviewers called staff friendly and customer service superb (night clerk and daytime clerk noted). There are isolated reports of rudeness and a denied refund, but overall staff interactions were frequently positive—score slightly inflated to balance very negative cleanliness/food mentions.
Location
9.97
Strong positives: repeatedly described as great location (across from outlet, close to fish charter/boardwalk/beach). Some safety concerns and one complaint about distance misrepresentation, but overall highly convenient for many guests.
Room Quality
6.42
Below average: issues with rooms being smaller than photos, broken locks, noisy A/C, furniture in disrepair and occasional bedbugs; countered by mentions of comfortable beds and hot showers in some rooms.
Amenities
6.45
Mixed: ice machine, mini-fridge and microwave praised; indoor pool/hot tub frequently reported as too cold, small, or broken (jacuzzi issues), and some onsite facilities (washer) not working.
Value for Money
6.91
Mixed value: several guests felt it was okay for the price (holiday weekend), but cleanliness and room condition issues reduce perceived value.
Food and Beverage
4.46
Negative: breakfast was reported to run out early with little coffee remaining, and serious food-safety concerns (roaches on food) in at least one review.
Overall Experience
6.93
Overall mixed experience: numerous serious negatives (pests, cleanliness, broken amenities) balanced by strong location and generally friendly staff; aggregated to target average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
SureStay Hotel by Best Western North Myrtle Beach is ideally situated within close proximity to popular attractions such as Alabama Theater and Carolina Opry Theater, offering easy access to the best of Myrtle Beach.

Comfortable Accommodation
Each room at our hotel is thoughtfully designed with air conditioning, a private bathroom, and a desk for your convenience. Guests can also enjoy in-room amenities like a microwave for added comfort during their stay.

Relaxing Amenities
Unwind and rejuvenate with our indoor pool, spa center, and hot tub facilities. Start your day right with a complimentary continental breakfast, and stay connected with free WiFi throughout the property.

Book your stay at SureStay Hotel by Best Western North Myrtle Beach for a memorable experience in Myrtle Beach.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property does not accept reservations from local residents within 45 miles.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MYR

Location

Guest Reviews

7
Based on 560 reviews
Cleanliness: 4.96
Service: 9.93
Location: 9.97
Room Quality: 6.42
Amenities: 6.45
Value for Money: 6.91
Food and Beverage: 4.46
Overall Experience: 6.93
M
Mary • couple • us
7
2026-11-05 • via Nuitee
T
Tracey • family_with_children • us
7
2026-10-31 • via Nuitee
T
Tamika • couple • us
10
Loved it wish I stayed longer
Pros:

Everything

Cons:

Nothing

2026-10-29 • via Nuitee
M
Monica • couple • us
7
Pros:

The staff was friendly. The room was clean and comfortable.

Cons:

The pool water was too cold and the hot tub would not get hot. That was one of the main reason we booked there. And the TV remote would only change the channel going up, instead of both ways.

2026-10-28 • via Nuitee
J
jeffrey • solo_traveller • us
1
I want a refund
Pros:

Location

Cons:

Bugs in room

2026-10-24 • via Nuitee
S
sqaud • family_with_children • us
3
I ENJOYED THE PERSON I WAS WITH BUT HAD TO GO PURCHASE ROACH SPRAY
Pros:

the bed was comfortable and the shower was hot , the clerk at night and the gentleman in the day time were nice the young black lady was rude on both occasions I saw her.

Cons:

the breakfast was over eveyday before 10 am , and barely had coffee at 930 am, there were roaches in our room. we left and went to the pool and came back to them crawling on our food. The jacuzzi was broken with two different stories told about it .

2026-10-20 • via Nuitee
C
Crystal • couple • us
1
Never stayed
Pros:

This property was associated with sex traffickers very unsafe

Cons:

They told me there were no rooms and still charged me. Lighting locks and traffic was unsafe. Reported and was refused a refund although sex traffickers posed unsafe conditions

2026-10-08 • via Nuitee
R
Randy • couple • us
1
I’ll never go back
Pros:

This is a construction worker hotel

Cons:

Filthy, cigarette burns on the tub 6 places furniture falling apart, filthy carpet, air conditioning noise load, door didn’t lock properly , rusty mold around the shower

2026-10-07 • via Nuitee
D
Deepa • solo_traveller • us
7
We didn’t satisfy with facility which they provided us
Pros:

Good

Cons:

None

2026-09-14 • via Nuitee
T
Travalisita T13 • solo_traveller • us
7
2026-09-12 • via Nuitee
K
Keyshema • solo_traveller • us
6
Pros:

Location was great across from an outlet. Parking was free, you must hurry to park in front of your door or risk walking around the building at night. Front staff was nice, custodial staff was nice but could of gotten hurt for flirting with my husband; I gave her grace this time. The pool indoor hours was good. Ice machine worked great. Hot water and a/c worked in the room. Mini fridge and microwave in room is good to have! Overall ok for price during a holiday weekend.

Cons:

The room did not look like photos. Its much smaller. Pool and hot tub was very small and had a Waterhouse coming out of it. The room is much smaller than anticipted.. Room 106 rolling chair need to be changed its very dirty and tbe front of the fridge is very discolored/looks like corrosion. The bathroom sink had hair and you could see all the foot prints on the bathroom floor; luckily I brung cleaning supplies for us. The lock on bathroom door is broken.

2026-09-08 • via Nuitee
R
Rivetti • solo_traveller • us
7
Pros:

Location

Cons:

Poor features

2026-09-08 • via Nuitee
C
Cole • solo_traveller • us
3
Pros:

Close to fish charter

Cons:

Gave us wrong room then room we got had bedbugs had to change rooms then in room I stayed at toilet started to overflow

2026-09-07 • via Nuitee
J
Jordan • couple • us
4
2026-08-31 • via Nuitee
S
Santos • solo_traveller • us
1
Pros:

Location

Cons:

It was not clean, there was mold and the ceiling was falling apart in both rooms that they tried to give me. I stayed there that night.the Manager told me that she was going to do a refund if she sold the room again, which she did cause she texted but never got the refund for that night. I wouldn't recommend it at all.

2026-08-29 • via Nuitee
C
Cynthia • couple • us
4
Cons:

Mold in shower

2026-08-21 • via Nuitee
D
Dean • solo_traveller • us
4
2026-08-16 • via Nuitee
H
Hickenbottom • solo_traveller • us
4
2026-08-15 • via Nuitee
R
Rikki • family_with_children • us
10
2026-08-11 • via Nuitee
K
Kala • extended_group • us
1
2026-08-09 • via Nuitee