Super 8 by Wyndham Rochester

Hotels
•
Super 8
6 (149 reviews)
209 McDonald Drive , Rochester , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Some guests reported helpful/front-desk staff
Some rooms were cold/air conditioning worked for some guests
Cons:
Stained bedding and towels; hair found in bedding and shower
Uncomfortable beds
Phone and TV inoperable in rooms
Staff described as rude and uncooperative; reports of improper charging/theft
Hotel smelled like garbage; rooms in disrepair (sink falling off)
Grounds unkempt, unsafe-feeling environment; advertised pool missing
Poor value for money

Categories

Cleanliness
2
Multiple reviewers reported stained bedding and towels, visible hair in bedding and shower, a garbage-like smell and generally poor cleanliness.
Service
9
Mixed reports: one reviewer explicitly praised staff, while several others described rude, uncooperative desk agents and problems with refunds/charges. Reports indicate inconsistent service quality across shifts.
Location
8.5
Guests noted unkempt grounds and outside partying that made them feel unsafe, but no consistent complaint about access or convenience; location impact appears mixed.
Room Quality
3
Numerous room issues: uncomfortable beds, sink falling off counter, TV/phone not working, AC problems, yellow stains on bedding and general disrepair.
Amenities
8
Some advertised amenities appear missing (guest reported no pool despite listing) and phones/TVs failed in rooms, but basic amenities (breakfast offered, heating/AC in some rooms) exist inconsistently.
Value for Money
3
Multiple complaints about being charged incorrectly, poor condition for the price, and overall poor price-to-value.
Food and Beverage
6.5
Breakfast was available but minimal (cereal) and some guests skipped it; limited but present offering.
Overall Experience
8
Overall impressions are mixed to negative on cleanliness, room condition and value, with inconsistent service and some basic amenities present; experiences varied significantly between guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:33

Property Description

Welcome to Super 8 by Wyndham Rochester, your cozy stay in Rochester!

Convenient Amenities: Enjoy our 24-hour front desk and stay connected with complimentary WiFi during your stay.

Family-Friendly Atmosphere: With comfortable family rooms available, we ensure a pleasant stay for guests of all ages.

Prime Location: Situated just 82 km from South Bend Regional Airport, our hotel offers easy access for travelers.

Book your stay at Super 8 by Wyndham Rochester now and experience a delightful and stress-free accommodation!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Location

Guest Reviews

6
Based on 149 reviews
Cleanliness: 2
Service: 9
Location: 8.5
Room Quality: 3
Amenities: 8
Value for Money: 3
Food and Beverage: 6.5
Overall Experience: 8
N
Nicks • couple • us
5
2026-10-22 • via Nuitee
S
Shepherd • solo_traveller • us
1
Pros:

Nothing

Cons:

No tv, bed was uncomfortable, phone would not work, couldn't even call the front desk, staff was rude

2026-10-11 • via Nuitee
C
Christopher • solo_traveller • us
1
Pros:

Absolutely nothing, didnt even stay here. Instead they stole 200$ and cops were called. Hotel smelt like a garbage pit, disgusting. The counter people refused to speak English to me and treated me like a criminal. I had to call the police because they refused returning money when they wasn't even suppose to charge me until I checked in. They charged me when I canceled anyway the full amount as if I did stay i had to call the police and of course these people refused to cooperate with law enforcement as well. I have a lawyer now and I plan on taking them for more than the hotel stay was even worth. The most dishonest hotel in this town. If u want good service please stop at Quality Inn.

Cons:

Absolutely nothing, didnt even stay here. Instead they stole 200$ and cops were called. Hotel smelt like a garbage pit, disgusting. The counter people refused to speak English to me and treated me like a criminal. I had to call the police because they refused returning money when they wasn't even suppose to charge me until I checked in. They charged me when I canceled anyway the full amount as if I did stay i had to call the police and of course these people refused to cooperate with law enforcement as well. I have a lawyer now and I plan on taking them for more than the hotel stay was even worth. The most dishonest hotel in this town. If u want good service please stop at Quality Inn.

2026-10-11 • via Nuitee
N
Nathan • solo_traveller • us
5
Pros:

The staff is great.

Cons:

I'm thinking my air conditioner didn't work.

2026-09-05 • via Nuitee
• solo_traveller • us
7
2026-09-05 • via Nuitee
H
Hailey • couple • us
10
2026-08-24 • via Nuitee
L
Lauren • couple • us
4
Go somewhere else.
Pros:

The room appeared clean and it was cold

Cons:

I initially booked with the super 8next door. After I paid I was told something happened to my room and I needed to walk to the hotel next door and I was staying there. There were people all over outside partying, the grounds weren’t kept up. Weeds growing thru the gravel. Place looked ghetto and very run down. I did not feel safe here. Thankfully I was only there to sleep. Google said there was a pool at the comfort inn. There is not. I didn’t entertain breakfast. Beds super uncomfortable. Bedding had yellow stains all over. Wads of hair in the bedding and shower.

2026-07-20 • via Nuitee
W
Wagner • couple • us
8
2026-07-19 • via Nuitee
M
Margie Horne • solo_traveller • us
1
2026-07-04 • via Nuitee
G
Gerard • solo_traveller • us
8
2026-07-01 • via Nuitee
N
Nelson • couple • us
4
Never again
Pros:

Room was in total disrepair, sink falling off counter. Towels were stained. Staff seemed inconvenienced by anything. For the price, I expect more. Comp breakfast was cereal.

Cons:

Price relative to value was poor.

2026-06-28 • via Nuitee
O
Ochoa • solo_traveller • us
1
2026-05-16 • via Nuitee
M
Matthias • solo_traveller • us
10
Cons:

all good

2026-05-04 • via Nuitee
C
Clark • family_with_children • us
4
2026-04-21 • via Nuitee
J
Jennifer Burns • extended_group • us
3
I will not recommend or stay at this location again.
Pros:

Price was reasonable.

Cons:

Rooms were unclean and moldy. Bed was untidy. We could not stay at this hotel.
I called ahead of time, and no one returned my call.
This was not a situation appropriate for accommodating guests from out of town.
Manager was unwilling to refund any of the cost.

2026-04-14 • via Nuitee
S
Sheppard • solo_traveller • us
1
Terrible
Pros:

They charged me150 dollars for accidentally dropping a drink on the lobby tile they said it chipped a Tile and it did NOT I will never be back and I will never recommend to anyome

2026-03-24 • via Nuitee
I
Iris • family_with_children • us
1
Uncomfortable and unpleasant
Cons:

Lobby/entrance had a rancid smell. Garbage in lobby was full to the top. Cracked mirror in the room. Shower did not look clean, shower head was dirty. Towels were yellow and stained. Comforters on beds looked very old and wrinkled, pillows were old and uncomfortable. Room did not look like it had been cleaned very well.

2026-03-23 • via Nuitee
M
Marivel • family_with_children • us
4
I’m disappointed last stay was great not this one
Pros:

Just the bed. Towels were awful. Batteries needed to b replaced in room and it was too late to ask to change them. Maintenance is not keeping I or cleaness of hotel. I’m disappointed

Cons:

The bad smell in hall way

2026-03-23 • via Nuitee
L
Lori • family_with_children • us
7
2026-01-31 • via Nuitee
T
Theresa • couple • us
5
Not a good location and the place needs a lot of work.
Pros:

Didn't eat breakfast

Cons:

The room needs a lot of work.

2026-01-19 • via Nuitee