West point inn and suites

Guy at desk seemed nice.

When I arrived to check in I was told my reservation had been cancelled. Apparently my reservation was in a block of rooms that were intended for a group of some kind. Anyway I was left without anywhere to stay. I was told I could check back later to see if a room became available but I kind of needed to know sooner rather than later so I knew what to do. Go home or stay and hope I got a room.

Any port

My niece and I stayed for a sad moment in our lives, the passing of our grandmother. We were treated so compassionately and kindly, I’m glad we stayed here.

Loved it great place in west point

I have stayed at this motel on several occasions now the first time i stayed there was for 4 days in a row and they did not inform me that they had no running tv or cable not even when i checked in they said nothing i didnt know until after being there for over 2 hrs and i had ro ask them about it and they said ya sorry we dont know whats going on and dont know when it will be fixed so i had no tv to watch for the 4 days i stayed there and so i complained about it and they gave me a suite room with a hot tub in my room so i stayed again and got that room and when i stayed that time i get up for the breakfast and they didnt have no breakfast for a couple days in a row bc there truck didnt come in so they didnt even care they didnt bc they didnt even go to the store to get some bread for toast or anything to put out to be in place for there complimentary breakfast they are suppose to have and that was never mentioned to me when i stayed the 2nd time so that way if i knew i could have got some food and brought it with to eat breakfast but they fail to inform there customers about any issues or anytuing that they know there customers should be aware of very bad lack of communication with them i called the manager and said something once again and he just said i am sorry about rhat and that was it never offered me reimbursement for my stay the 2nd time so i said ok and now i decided to get a room for a few days in a row with them agai n on 05-24-25 to 05-27-25 i paid day before

Nice quiet hotel

Great

My whole stay at the motel which was 4 days they didnt have no tv and the manager and staff didnt even try to fix it and i ssid something about it to them and they just said sorry didnt offer me a discount on my stay or try to even compensate me at all for there not being no tv my whole stay and to me is not right bc it didnt say no tv when i got the room so i was very uoset with my stay and not happy

Everything is just fine except have not had no tv since i checked in on monday and still is not fixed now is the only problem

Adequate, nothing to brag about.

Overall was a good property

Stinky, dank room. Very small pillows and when we asked for more were told "there are already pillows in the room". The "super-charged" breakfast that was included in the stay included empty coffee pots, 4 stale waffles, dry cereal (didn't stay long enough to see if there was milk) and some good bananas. While my family wandered around the breakfast area trying to figure out where the breakfast was, the guy behind the desked stared at a tv and had no idea we were there. Couldn't wait to get out of there.

Clean room comfortable bed.
Towel bar was loose, ice machine broken but desk clerk got ice for us!

Outdated and lacking in hospitality

Ice machine doesn’t work, two bathrooms downstairs don’t work and charged me $20 cash to check out at 12. Have been coming here for about 20 years and this year it’s under new management

This is a very dated property. Staff were friendly and accommodating at check-in, but, hotel room smelled very musty and of mildew. Linens were clean but old and not comfortable. We had one towel, one hand towel and one washcloth for two people for two nights.

We drove from PA to NE to pick up a pup from a breeder nearby and chose W. Point because it is pet friendly.
We liked that the Pizza Hut was within walking distance and enjoyed the convenience to our return route home.
Thank you for making our trip special.

It was OK except for the metal frame of the bed popping every time I moved, the faucets on the sink squeaked loudly, and my husband had to get shims from our in-town relatives to shim up the toilet so it wouldn't rock in a fairly significant way. They must have known about it as they had tried a 'repair' with cardboard. Attention to details like these would make it a pretty nice place to stay. Maybe a little laziness on management's part.

This hotel was clean and beds were comfortable. There’s nothing fancy here, just the essentials. And the price was very affordable.