SureStay Hotel by Best Western Alexandria

Hotels
•
Best Western
7.3 (164 reviews)
6017 Old Boyce Rd, Alexandria, Louisiana, 71303 , Alexandria , US
+1 318-619-9200

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Facilities

Internet access in public areas - surcharge
Free breakfast
Internet access in public areas - high speed
Wheelchair accessible parking
Braille or raised signage
RV, bus, truck parking
Free self parking
Free RV, bus, truck parking
Free continental breakfast
Wheelchair-accessible public washroom
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions — Jerry, Tara)
Convenient location near interstate and fast food/gas stations
Some rooms spacious with comfortable beds and cold mini-fridge
Good value for a budget overnight stop
Quiet and safe-feeling reported by several guests
Clean rooms reported on multiple occasions (some guests)
Cons:
Frequent cleanliness issues: moldy/musty odors, stains, hair, spiders/bugs
Aged/outdated rooms and furniture (stains, dust, damaged drapery rods)
Housekeeping lapses (towels not refreshed without asking)
In-room equipment problems: malfunctioning AC, missing TV in one room
Pool/security concern: easy/unrestricted access reported
Guest-reported billing/dispute incident and charging issues

Categories

Cleanliness
4.5
Multiple reviews report strong cleanliness problems: moldy/musty smells, mildew, stains on comforters and furniture, spiders/bugs, dirty toilets/sinks and wet carpet — overall negative cleanliness experiences.
Service
9.5
Service is frequently praised: numerous mentions of friendly, helpful staff (Jerry, Tara, attentive desk clerks) and excellent customer service that often made stays feel welcoming.
Location
8
Location is repeatedly described as convenient—right off the interstate/highway with gas stations and fast food within walking distance; overall a strong positive for travelers passing through.
Room Quality
5.5
Room quality is mixed to negative: some rooms described as spacious and comfortable beds, but many reports of odors, stained/dusty furniture, aging rooms, AC problems, and structural issues (flexing bed pans).
Amenities
6.5
Amenities are inconsistent: working mini-fridge and usable pool mentioned but concerns about unsecured pool access and missing/poorly functioning in-room features (TV, AC) lower the score.
Value for Money
8
Several guests note this is an inexpensive, utilitarian option that delivers a basic, safe place to sleep—good value for a budget stop despite dated rooms and some quality issues.
Food and Beverage
7.3
Standard quality for this hotel tier (no on-site food & beverage service details provided; nearby fast-food options noted).
Overall Experience
9.1
Despite cleanliness and room-quality issues, many guests highlight exceptional staff, convenience and acceptable value, resulting in generally positive overall stays for travelers needing a budget, convenient stop.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Outdoor Pool and Complimentary Breakfast
Enjoy a refreshing dip in the outdoor pool and start your day right with a complimentary continental breakfast served daily.
Convenient Amenities and Services
Benefit from amenities such as complimentary wireless internet access, free self-parking, a 24-hour front desk, and laundry facilities.
Comfortable Guestrooms with Modern Facilities
Relax in one of the 61 individually decorated guestrooms equipped with microwaves, flat-screen TVs, and private bathrooms with complimentary toiletries. Stay connected with wireless internet access and enjoy cable programming for entertainment.
Make your stay in Alexandria memorable - book your room at SureStay Hotel by Best Western Alexandria now!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AEX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 164 reviews
Cleanliness: 4.5
Service: 9.5
Location: 8
Room Quality: 5.5
Amenities: 6.5
Value for Money: 8
Food and Beverage: 7.3
Overall Experience: 9.1
L
Laura • partner
6
Pros:

Facility was just ok, lots of stragglers hanging around the outside of the hotel

2025-10-07 • via Nuitee
N
Nick
10
Pros:

Very Nice Gentleman received me at the desk.
Clean and felt safe. Will definitely consider coming back

2025-10-07 • via Nuitee
T
Tony
4
Pros:

For some reason the beds are on a sheet metal pan that flexes and rumbles every time you move.

2025-10-02 • via Nuitee
J
Jean
10
Pros:

The room was spacious and the bed was very comfortable. The mini fridge kept things nice and cold. There were plenty of towels and I felt the room was safe and secure. There were many convenient gas stations and fast food options within walking distance.

2025-10-02 • via Nuitee
J
jessica
8
Pros:

A carload of young adult arrived on property and when directly to the pool and went swimming. There was easy access not code or key card needed

2025-09-21 • via Nuitee
C
Candice • family
8
Pros:

The hotel room was clean but average but the staff made it feel like home! Very nice and friendly staff. Would come back just for the excellent customer service!!

2025-09-15 • via Nuitee
M
Mary • family
8
Pros:

Pleasantly surprised at how nice and clean our room was upon arrival. The carpet in front the doors leading outside were a bit dirty but that’s to be expected at times

2025-09-14 • via Nuitee
A
Amy • family_with_children
8
Pros:

Room was smelly and damp. AC pumped cold air but had mildew smell.

2025-09-14 • via Nuitee
S
Salama • family
2
Pros:

Terrible dirty hotel spiders in rooms, I booked through Expedia and they charged me at the property again ! I have to dispute credit card transactions

2025-09-10 • via Nuitee
A
Allan
6
Decent
Pros:

Smelled moldy. Other than that it was a decent stay.

2025-09-10 • via Nuitee
D
Diamond • partner
10
Pros:

The staff is amazing! Rooms are always clean and it’s very quiet and comfortable

2025-09-04 • via Nuitee
L
Leola • family
10
Pros:

Nice

2025-08-09 • via Nuitee
C
Cheryle
8
Beds
Pros:

The beds were very comfortable. The drapes needed some repair to the rods.

2025-08-06 • via Nuitee
M
Michelle • partner
6
Pros:

First the pillow was dirty and stained then I went to get in the bed and found a bug in the bed not sure what kind . If it wasn’t so late, we would leave and drive home or find another hotel but it is late personally I would not recommend this hotel. Very outdated and it doesn’t feel clean in the rooms. I am very disappointed, but it is very convenient right off the interstate.
Michelle

2025-08-02 • via Nuitee
T
Tabitha
2
Pros:

Room was dirty, toilet was dirty with hair on the seat. Black stuff and hair in sink, carpet wet, room samples terrible

2025-07-19 • via Nuitee
S
Shawn
8
Needed a placed to crash for one night
Pros:

Needed a placed to crash for one night while passing through. The hotel is trying to be better, but it is what you pay for. The room was clean and staff was nice. New comforters and sheets are needed. I needed a cheap comfortable, safe spot to sleep for one night, and that is exactly what I got! I would do it again if need to.

2025-07-18 • via Nuitee
M
Matthew
6
Pros:

Decent spot to stop, it’s right off the high north of downtown. Staff was great and friendly. Overall property health, a C .

2025-07-16 • via Nuitee
S
Sarah
10
Pros:

Jerry the afternoon desk staff was amazing. He jumped right up to help me when I was struggling with my luggage. He was so nice!

2025-07-15 • via Nuitee
T
Timothy
10
Pros:

I enjoyed my stay here as always. Staff was great and professional as always.

2025-07-12 • via Nuitee
B
brandon • family
10
Pros:

Nice

2025-07-03 • via Nuitee