SureStay Hotel by Best Western Orange

Hotels
•
Best Western
6.6 (81 reviews)
2710 I-10 West, Orange, Texas, 77630 , Orange , US
1-409-882-0888

listing image 1
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Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Television in common areas
Free breakfast
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Cons:
Toilet issues affecting cleanliness

Categories

Cleanliness
4.4
The toilet stopped up, indicating potential cleanliness issues.
Service
7.9
Mrs. Veronica was very friendly and helpful.
Location
6.9
Standard quality for this hotel tier.
Room Quality
6.9
Standard quality for this hotel tier.
Amenities
6.9
Standard quality for this hotel tier.
Value for Money
6.9
Standard quality for this hotel tier.
Food and Beverage
6.9
Standard quality for this hotel tier.
Overall Experience
6
Reflects the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:02

Property Description

Welcome to the SureStay Hotel by Best Western Orange, where comfort meets convenience in the heart of Orange.

Exceptional Amenities
Enjoy complimentary wireless internet access and unwind with cable programming in our inviting common area. Our guest rooms come equipped with refrigerators and microwaves, making your stay that much more comfortable.

Delicious Breakfast Daily
Kickstart your mornings with our complimentary self-serve breakfast, available from 6:00 AM to 9:00 AM. Grab a quick bite at our snack bar/deli, ensuring you have the energy for a day full of adventures.

Convenient Location
Perfectly situated just minutes from top attractions like Sunset Grove Country Club and Shangri La Botanical Gardens, you’ll find endless opportunities for exploration right at your doorstep.

Your ideal getaway awaits—book your stay today at SureStay Hotel by Best Western Orange!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BPT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

6.6
Based on 81 reviews
Cleanliness: 4.4
Service: 7.9
Location: 6.9
Room Quality: 6.9
Amenities: 6.9
Value for Money: 6.9
Food and Beverage: 6.9
Overall Experience: 6
S
Saldana • couple • us
10
I love it here will stay every time in town my favorite place to my 2nd visit
Pros:

The 2 ladies on 7-3 shift and 3-11 Veronica I think her name is very very polite and helpful good customer service A plus

Cons:

There was not a dislike at all

2026-07-13 • via Nuitee
J
Jones • family_with_children • us
10
Pros:

They are like family!!

Cons:

Nothing

2026-06-27 • via Nuitee
K
kimberly • family_with_children • us
5
Pros:

The lady who checked us in was very nice.

Cons:

It had a bad smell and there were dead bugs. The man who checked us out refused to give me a receipt because I used booking.com. I paid at the hotel, so they HAVE to give me a receipt. I had to insist. He said that booking.com doesn't want us to know how much of a cut they get🙄

2026-06-11 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-05-30 • via Nuitee
B
Byron • couple • us
8
2026-05-20 • via Nuitee
J
James • solo_traveller • us
7
2026-05-19 • via Nuitee
T
Terry • couple • us
6
The hotel was conveniently located and priced ok
Pros:

The price and location were fine.

Cons:

It was a bit noisy in the room because of the air conditioning and refrigeration

2026-05-18 • via Nuitee
P
Paula • solo_traveller • us
8
Pros:

Perfect location for what i needed the stay.

Cons:

The water.

2026-05-09 • via Nuitee
J
Josue/Alejandra • family_with_children • us
10
2026-03-19 • via Nuitee
D
Dallaz • family_with_children • us
8
2026-02-26 • via Nuitee
J
John • family_with_children • us
7
2026-01-29 • via Nuitee
C
Christian • solo_traveller • us
9
2026-01-19 • via Nuitee
A
Ashley • couple • us
10
Nice room nice and friendly staff member
Pros:

Bed was super comfy, lady at the front office was super nice and helpful

Cons:

Na

2026-01-16 • via Nuitee
T
Tana • solo_traveller • us
10
Overnight Stay To Texas
Pros:

Very nice staff, room as requested on 1st floor, comfortable beds & quiet.

2025-12-06 • via Nuitee
V
Vasiliy V • couple • us
10
2025-11-22 • via Nuitee
P
Paulette • couple • mx
7
Pricy for what you got as nothing was updated. Stayed 1 night.
Pros:

Quiet - comfortable bed. Breakfast in the morning. Had a frig & microwave & bathtub. Hair dry for usage.

Cons:

1st room downstairs smelled musky. 2nd room we got moved to, no plugs near the bed. Light on the desk didn’t work. 1 GFI plug n the bathroom did not work. Coffee pot didn’t work. Notified gem of all this to be fixed when we left. Rooms need updating and so do the doors to the rooms.

2025-11-17 • via Nuitee
G
Glenn • family_with_children • us
9
2025-11-15 • via Nuitee
R
Rob-The Art & Antiques Guy • family_with_children • us
2
Just DON'T, you are better off sleeping in your car...
Pros:

The bed was fairly comfortable, other than that, this place was a total failure on almost every metric.

Cons:

The staff were ghetto fabulous, the facility has no elevator, and no central stairwell, be prepared to walk a long way to your room. Be further prepared to come back to the front desk when your room key doesn't work. The fixtures are dirty, old, and just the stuff that actually works. I am a full-time traveler, I stay in 15 to 20 hotel rooms a month, often even more. This is a $60 a night hotel that charges over $100 a night.
Just skip this one. It's awful. It's not the worst place I've ever stayed, but it might be the worst place I've ever stayed that I paid over $100 a night for. The breakfast was just as bad as everything else, ALL SUGAR and only powdered creamer for the coffee (which was not fresh).
The toilet ran all night, I tried to check the float, but when I opened the tank, there was electrical tape holding the inlet valve together. The tub looked like a science experiment, and the ironing board and bed skirt had some stains of questionable origin on them (see photos).
I almost never write negative reviews, but this place was a MONUMENTAL FAIL.

2025-11-02 • via Nuitee
J
Jordan • solo_traveller • us
8
Very good will be back
Pros:

Clean and maintained

Cons:

No complaints

2025-10-26 • via Nuitee
R
Riniscia
10
Pros:

Mrs.Veronica was very friendly and helpful.

2025-09-28 • via Nuitee