SureStay Hotel by Best Western Orange

Hotels
•
SureStay Hotel by Best Western
8.2 (80 reviews)
2710 Lutcher Dr , Orange , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (Vivian, Veronica, others)
Welcoming, 'like family' atmosphere
Convenient / perfect location
Good price / value for money
Cons:
Cleanliness issues (bad smell, dead bugs, floors)
Noisy rooms (air conditioning / refrigeration)
Problems with water
Checkout staff refused to provide receipt (booking.com dispute)

Categories

Cleanliness
6
Multiple mentions of bad smell, dead bugs and issues with the floors indicate poor cleanliness.
Service
9.8
Several guests praised specific staff (Vivian, Veronica and others) as very polite and helpful; one negative checkout interaction noted but overall service is consistently praised.
Location
9.4
Repeated comments calling the hotel 'conveniently located' and 'perfect location' indicate a strong location sentiment.
Room Quality
7
Noise from air conditioning/refrigeration and reported water issues suggest room quality is below ideal.
Amenities
7.5
Limited mentions overall; a reported problem with 'the water' implies some amenity-related concerns.
Value for Money
8.6
Guests explicitly noted the price was fine and good value, describing the hotel as a favored, affordable choice.
Food and Beverage
8.2
Standard quality for this hotel tier
Overall Experience
9.1
Overall positive sentiment driven by friendly staff and good location despite cleanliness and some room issues; several guests said they will return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Indulge in Comfort and Convenience

Convenient Amenities: Enjoy free WiFi, an indoor pool, and a hot tub during your stay at SureStay by Best Western. Each room is equipped with a cable TV, microwave, refrigerator, and coffee machine for your comfort.

Additional Perks: Benefit from free parking, 24-hour reception, and barbecue facilities at Best Texan Inn and Suites.

Ideal Location: Explore the nearby Shangri La Botanical Gardens and Nature Center, or take a short drive to Lake Charles town center. With Orange County Airport just 7 miles away, your travels are made easy.

Book now to experience a delightful stay at SureStay by Best Western!

Important information:

Please note, the hotel is currently under renovations. During this time the continental breakfast will not be served and the outdoor pool will be closed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BPT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 80 reviews
Cleanliness: 6
Service: 9.8
Location: 9.4
Room Quality: 7
Amenities: 7.5
Value for Money: 8.6
Food and Beverage: 8.2
Overall Experience: 9.1
B
Brad • solo_traveller • us
10
2026-10-27 • via Nuitee
N
Nichelle • couple • us
9
Pros:

Staff Vivian was very nice

Cons:

Floors

2026-09-03 • via Nuitee
S
Saldana • couple • us
10
I love it here will stay every time in town my favorite place to my 2nd visit
Pros:

The 2 ladies on 7-3 shift and 3-11 Veronica I think her name is very very polite and helpful good customer service A plus

Cons:

There was not a dislike at all

2026-07-13 • via Nuitee
J
Jones • family_with_children • us
10
Pros:

They are like family!!

Cons:

Nothing

2026-06-27 • via Nuitee
K
kimberly • family_with_children • us
5
Pros:

The lady who checked us in was very nice.

Cons:

It had a bad smell and there were dead bugs. The man who checked us out refused to give me a receipt because I used booking.com. I paid at the hotel, so they HAVE to give me a receipt. I had to insist. He said that booking.com doesn't want us to know how much of a cut they get🙄

2026-06-11 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-05-30 • via Nuitee
B
Byron • couple • us
8
2026-05-20 • via Nuitee
J
James • solo_traveller • us
7
2026-05-19 • via Nuitee
T
Terry • couple • us
6
The hotel was conveniently located and priced ok
Pros:

The price and location were fine.

Cons:

It was a bit noisy in the room because of the air conditioning and refrigeration

2026-05-18 • via Nuitee
P
Paula • solo_traveller • us
8
Pros:

Perfect location for what i needed the stay.

Cons:

The water.

2026-05-09 • via Nuitee
J
Josue/Alejandra • family_with_children • us
10
2026-03-19 • via Nuitee
D
Dallaz • family_with_children • us
8
2026-02-26 • via Nuitee
J
John • family_with_children • us
7
2026-01-29 • via Nuitee
C
Christian • solo_traveller • us
9
2026-01-19 • via Nuitee
A
Ashley • couple • us
10
Nice room nice and friendly staff member
Pros:

Bed was super comfy, lady at the front office was super nice and helpful

Cons:

Na

2026-01-16 • via Nuitee
T
Tana • solo_traveller • us
10
Overnight Stay To Texas
Pros:

Very nice staff, room as requested on 1st floor, comfortable beds & quiet.

2025-12-06 • via Nuitee
V
Vasiliy V • couple • us
10
2025-11-22 • via Nuitee
P
Paulette • couple • mx
7
Pricy for what you got as nothing was updated. Stayed 1 night.
Pros:

Quiet - comfortable bed. Breakfast in the morning. Had a frig & microwave & bathtub. Hair dry for usage.

Cons:

1st room downstairs smelled musky. 2nd room we got moved to, no plugs near the bed. Light on the desk didn’t work. 1 GFI plug n the bathroom did not work. Coffee pot didn’t work. Notified gem of all this to be fixed when we left. Rooms need updating and so do the doors to the rooms.

2025-11-17 • via Nuitee
G
Glenn • family_with_children • us
9
2025-11-15 • via Nuitee
R
Rob-The Art & Antiques Guy • family_with_children • us
2
Just DON'T, you are better off sleeping in your car...
Pros:

The bed was fairly comfortable, other than that, this place was a total failure on almost every metric.

Cons:

The staff were ghetto fabulous, the facility has no elevator, and no central stairwell, be prepared to walk a long way to your room. Be further prepared to come back to the front desk when your room key doesn't work. The fixtures are dirty, old, and just the stuff that actually works. I am a full-time traveler, I stay in 15 to 20 hotel rooms a month, often even more. This is a $60 a night hotel that charges over $100 a night.
Just skip this one. It's awful. It's not the worst place I've ever stayed, but it might be the worst place I've ever stayed that I paid over $100 a night for. The breakfast was just as bad as everything else, ALL SUGAR and only powdered creamer for the coffee (which was not fresh).
The toilet ran all night, I tried to check the float, but when I opened the tank, there was electrical tape holding the inlet valve together. The tub looked like a science experiment, and the ironing board and bed skirt had some stains of questionable origin on them (see photos).
I almost never write negative reviews, but this place was a MONUMENTAL FAIL.

2025-11-02 • via Nuitee