SureStay Hotel by Best Western Terrell

Hotels
•
SureStay Hotel by Best Western
8.1 (292 reviews)
1705 Highway 34 S , Terrell , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean lobby
Cons:
Cleanliness issues
High fees
Insect problems

Categories

Cleanliness
6.68
Several reviews mentioned cleanliness issues, including mold, bugs, and trash in the rooms.
Service
9.65
Numerous reviewers highlighted the staff's friendliness and helpfulness.
Location
9.19
The location was frequently mentioned as convenient and strategic for various activities.
Room Quality
7.14
Room conditions varied, with reports of discomfort due to bugs and cleanliness issues.
Amenities
7.67
Amenities like breakfast snacks and a pool were noted, but some guests found them lacking.
Value for Money
7.63
Guests felt that the fees and costs were excessive for the quality of the stay.
Food and Beverage
8.18
Limited mentions of food, but snacks in the lobby noted positively.
Overall Experience
8.65
Overall, guests had mixed feelings, but some had enjoyable stays despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:07

Property Description

Convenient Location
Located just 3 miles from Terrell Municipal Airport, SureStay Hotel by Best Western Terrell offers easy access for travelers.

Comfortable Accommodations
Each guest room is equipped with a coffee machine, microwave, and refrigerator for added convenience. Guests can also enjoy entertainment options like cable channels and movies on the in-room TV's.

Amenities for Business and Leisure
With a business centre offering computer and fax services, as well as an outdoor pool and guest launderette, guests can work or relax as they please at Terrell Super 8.

Book your stay at SureStay Hotel by Best Western Terrell now for a convenient and comfortable experience near popular attractions like Canton Trade Days and Dallas city centre.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 292 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 8.18
Overall Experience: 8.65
E
Elizabeth • couple • us
10
Most friendly place that we had stayed at in a long time
Pros:

Your check in staff she was so friendly and helpful to my questions

Cons:

Nothing besides the noisy people next to us

2026-04-30 • via Nuitee
G
Ginger • couple • us
7
2026-04-26 • via Nuitee
T
Teresa • solo_traveller • us
10
Pros:

Everything the rooms were nice and clean and the staff was wonderful

Cons:

Everything was great

2026-04-05 • via Nuitee
L
Love • family_with_children • us
5
Pros:

It was a place to sleep at night

Cons:

The kids asked me if I had read the reviews because the toilet paper holder was falling out of the wall and was very low to the floor. I found a dark long hair in the bed I have blonde hair. It was OK if you are just looking for a place to go to sleep and not looking to spend a lot of money and time there.

2026-03-15 • via Nuitee
C
CATHERINE • family_with_children • us
10
2026-03-14 • via Nuitee
C
CATHERINE • family_with_children • us
10
2026-03-14 • via Nuitee
G
Glenn • solo_traveller • us
5
2026-03-02 • via Nuitee
C
cortney • couple • us
10
2026-02-26 • via Nuitee
B
Billy • family_with_children • us
1
2026-02-25 • via Nuitee
J
Jerry • family_with_children • us
9
Pros:

The staff and the cleanliness

Cons:

No kitchenette - only a small personal fridge and microwave

2026-02-13 • via Nuitee
B
Beverly • couple • us
7
2026-01-20 • via Nuitee
R
Rosylan • solo_traveller • us
10
2026-01-17 • via Nuitee
K
Katherine • couple • us
7
Overall nice but dangerous for the customer who is handicapped.
Pros:

Bed, location of room, access to restaurants, gas, etc.

Cons:

The room was called handicap but the toilet was hard to stand from a sitting position, no handrails, bathtub instead of shower that made access hard, slippery floor from shower (was not conducive curtain for water to not drip on floor) and besides the number of hold on rails, there was no seat to sit on.

2026-01-07 • via Nuitee
R
Rosalyn • family_with_children • us
6
2026-01-01 • via Nuitee
V
Veronica • family_with_children • us
3
Pros:

Staff was friendly, place was clean, convenient location for me, lobby had some snacks, cereal.

Cons:

The shower was a total mess, while taking a shower the water got out the shower area the whole bathroom was wet, I didn't like that, it was annoying for me

2025-12-21 • via Nuitee
L
Leandre • couple • us
4
2025-12-06 • via Nuitee
L
Leandre • couple • us
4
I would not stay again.
Pros:

The location was great right off the highway.

Cons:

It was over priced and the animal fees were too high $50 deposit and $20 a day.The night manager was rude and seemed racists.They also had mice that came out at night.

2025-12-06 • via Nuitee
F
Fred • couple • us
10
2025-11-22 • via Nuitee
M
Maqueira • family_with_children • us
3
Don’t recommend it !
Pros:

Friendly staff

Cons:

Not safe, room not clean, mold in bathroom, not quiet

2025-11-19 • via Nuitee
D
Debra • solo_traveller • us
8
2025-11-16 • via Nuitee