SureStay Hotel by Best Western Terrell

Hotels
•
SureStay Hotel by Best Western
7.4 (208 reviews)
1705 Highway 34 S , Terrell , US
+1 972-563-1511

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location (near shops/highway)
Good value for the price
Comfortable bed in some rooms
Working fridge / cold drinks
Cons:
Serious cleanliness problems (filthy shower curtain, urine/feces, sticky surfaces)
No truck parking
Room smell / some rooms nasty
Hard beds and worn fixtures (rusted sprinklers, lampshades)
Iffy internet
Noise from nearby road/disco
Some guests find rooms overpriced for what is offered

Categories

Cleanliness
3.5
Multiple reviews report serious sanitation issues (filthy shower curtain, urine/feces, sticky surfaces, 'room was nasty') and occasional bad smells; cleanliness is a clear weak point.
Service
9.8
Service is frequently praised: 'staff was helpful', 'front desk staff was nice', 'super friendly staff, very accommodating' — staff behavior is a strong positive that consistently appears.
Location
9
Location is repeatedly noted as convenient and a highlight (close to shops, highway, good location), though a few mention noise from being on the route/near a disco.
Room Quality
6.4
Mixed room quality: some guests found rooms and beds comfortable, others report very hard beds, rusted fixtures and worn/dirty fittings — overall below average to average.
Amenities
6.8
Limited amenities noted: positive mention of working fridge, but internet was 'iffy', lack of truck parking and some rundown fixtures reduce the score.
Value for Money
8.9
Several guests say it was 'good for the price' or 'great value'; a minority felt it was overpriced for a basic room, but value perception skews positive.
Food and Beverage
7.4
Food and beverage options are not mentioned in the reviews; assigned standard quality for this hotel tier.
Overall Experience
7.4
Overall experience is mixed: friendly, helpful staff and strong location boost guests' impressions, while recurring cleanliness and some room issues drag the experience down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Located just 3 miles from Terrell Municipal Airport, SureStay Hotel by Best Western Terrell offers easy access for travelers.

Comfortable Accommodations
Each guest room is equipped with a coffee machine, microwave, and refrigerator for added convenience. Guests can also enjoy entertainment options like cable channels and movies on the in-room TV's.

Amenities for Business and Leisure
With a business centre offering computer and fax services, as well as an outdoor pool and guest launderette, guests can work or relax as they please at Terrell Super 8.

Book your stay at SureStay Hotel by Best Western Terrell now for a convenient and comfortable experience near popular attractions like Canton Trade Days and Dallas city centre.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 208 reviews
Cleanliness: 3.5
Service: 9.8
Location: 9
Room Quality: 6.4
Amenities: 6.8
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 7.4
H
Hans • family_with_children • us
10
2026-11-05 • via Nuitee
J
Jacob • couple • us
10
Staff was helpful room was clean.
Pros:

Perfect

Cons:

No truck parking

2026-10-30 • via Nuitee
A
Adebowale • couple • us
10
2026-10-29 • via Nuitee
P
Perez • family_with_children • us
8
2026-10-28 • via Nuitee
A
Ashton • couple • us
10
2026-10-21 • via Nuitee
S
Sanjuanita • family_with_children • us
1
2026-10-19 • via Nuitee
R
Robyn • couple • us
8
It was good for the price for sure!
Pros:

Good location and the fridge got my drink ice cold

Cons:

The smell of the room

2026-10-12 • via Nuitee
J
Julie • couple • us
5
Cons:

Shower curtain was filthy. I advised front desk. She advised she would have it looked at. I needs to be replaced.

2026-09-17 • via Nuitee
R
Robert • couple • us
9
2026-09-01 • via Nuitee
T
Tate • solo_traveller • us
7
Pros:

Clean room

Cons:

Over priced for such a basic room

2026-08-10 • via Nuitee
F
Flugel • solo_traveller • us
10
2026-08-03 • via Nuitee
F
fernandez • solo_traveller • ar
8
Pros:

La habitación sencilla pero comoda y el baño excelente

Cons:

Esta en la ruta y muy cerca de una disco

2026-07-18 • via Nuitee
W
Woodrow • couple • us
8
2026-07-17 • via Nuitee
T
Terrell • solo_traveller • us
10
2026-07-13 • via Nuitee
J
Jodie • solo_traveller • us
10
Comfortable
Pros:

Very nice great value

Cons:

Internet was iffy but nothing major

2026-07-13 • via Nuitee
R
Ronda Wright • solo_traveller • us
2
Pos
Pros:

The only nice thing was the bed.

Cons:

Pee on floor and 💩 and pee in the toilet. Nothing has been wiped down everything sticky.

2026-07-11 • via Nuitee
W
Woodrow • couple • us
7
2026-07-09 • via Nuitee
M
Madrid • solo_traveller • us
8
Pros:

The convenience to shops and the highway.

Cons:

The beds were very hard, rusted sprinklers and other things. Lampshades were nasty.

2026-07-06 • via Nuitee
R
Ramiro • couple • us
1
2026-07-06 • via Nuitee
F
Flugel • solo_traveller • us
10
2026-06-16 • via Nuitee