SureStay Plus Hotel by Best Western Tulsa East

Housekeeping took personal belongings out of our room while we were gone during the day, and then when we told them our items were missing, they said "There's no way anything would have been removed from your room." and told us to check under the beds. Then, after we left, they called and said they found some of our stuff when we were already an hour away, and asked us to come back for them. The delay caused us to be so late in getting back home that we needed another hotel stay. We contacted the hotel asking to compensate us for the added costs they caused us, and were told to expect a response in 2-5 business days. It's been a month now and no reply.

Our one-night stay at SureStay Tulsa was lacking to say the least. The heater in the room seemed to be broken, as it never came on, despite being set to do so the entire stay, so during the night we were uncomfortably cold. The road noise was awful and there were people talking in the hallway outside our room at 2:45 a.m. The beds were uncomfortable and the shower was dingy and peeling, looking very cringy (if not dirty) and making us glad we didn't need to shower the next day. The breakfast selection was lacking in variety and quantity, and the dining area was way too small. The parking lot lacked the adequate number of spaces, so we were unable to find a parking spot. There is not much to like about this hotel, and it might be worth paying a little more elsewhere.

Not clean, sheets, pillows, hair in bathroom, breakfast tasted fake. Chewy and rubbery

Encontre en la bañera cabellos

It was a bit hard to reach

No Elevator for the Handicap we on the second floor

They said no smoking, people were smoking. They said no pets there were pets. The smoke detector was broken and removed from the wall. I paid for a 2 queen bed and couch bed, there was no couch bed or living room area. No coffee machine. Advertised a pool, no pool. The blankets were dirty and stained. There was no breakfast when we went down to get some around 8am. It is supposed to be available from 6am-9am. Over all horrible stay. They would not refund even though it was false advertisement. Do not recommend.

When we arrived, my granddaughter, her husband and her baby had already arrived and were upset when they were told there was no reservation because they did not accept a reservation from any person younger than 21. We were then told there were no rooms available to give her. Our room was a single bed and could not accommodate all of us. They had to go to another hotel where they easily found a room and a friendly staff. I had never heard of not accepting a reservation from someone under 21. Booking.com had accepted their money and reservation. The hotel had not but never notified her as such. The twist here is if they had no room to rent to them, how did they later have a double room to move us to when our room was unacceptable? This was totally handled wrong by the staff, one of which seemed to be the manager. Won't be staying there again.

N/A

Location is hard to get to - you have to make a u-turn in heavy traffic to get to the location.
The hot water pressure in the bathroom was so low, you could not take an even lukewarm shower. The jacuzzi tub in the room was pointless, it would have taken HOURS to even fill it. As a result, only my husband took a very quick shower.
The card reader door to get into the building was broken like someone had kicked it in, the card reader was hard to use. Then we found you could just push hard on the door and it would pop open with no card.
When the fan ran on the air conditioner, there was a nasty smell in the room.
When we went up front to check out after 8 am - there was no one up front to speak to, just a drop box for the room key.

In general all was great