The Outpost Rocky Mountains

There are several things that I did not like about the property, but the main two distressing items were being given and unclean room and no one at the desk after 8 PM. There was no information given to me when I checked in, and there was no information in the room about who to contact in case it was a problem.

Quick access from the main road in Estes Park.

Nothing it was great - maybe some new pillows lol they are really extremely uncomfortable made my own out of the comforter your neck and head are about 5 ft off the bed but really that’s such a small thing just Angie they could get some new ones spoke to the GM there about it laughingly

It was not clean. The first room they tried to put us in smelled like mold and the floor was peeling up. The second room the floors were noticeably dirty.

Had to wait over an hour for room to be cleaned. Then didn’t put in toilet paper . Just disappointed pay so much and get so little

no microwave in room

Check in was at 4pm and our rooms were over an hour late getting cleaned. This force us to have to chance our plans for the evening.
There was a loud noise that went on all night. It seemed like it was below us, you could hear it throughout our whole room and our family members in other rooms also heard it. For over $300 a night it seemed a expensive for having these issues.

This is an old building and not insulated well. You could hear everything from other guests and rooms, from the a/c units to people talking and moving around to the outside and parking lot noise. This was the loudest place I’ve ever tried to sleep. Also the pool was closed and that was disappointing. My family was really looking forward to some time in the pool to relax in the evening.

Le petit dejeuner qui est trop léger. L’absence de laundry

The hotel did not reflect the photos online, and the room was very basic and not particularly clean. The shower only produced luke warm water, and the only tap in the room was almost unusable, spraying a very fine, high-pressure jet of water that made even washing your hands difficult without getting soaked.
Although we received an email at 2:30 pm saying our room was ready, we arrived at 4:00 pm only to find it was still being cleaned, leaving us waiting outside while housekeeping finished. We were also disappointed by the condition of the pool, which looked dirty and very uninviting.
Overall, this hotel charges premium prices but delivers a budget-standard experience. We expected much better for the cost.

After a long day of traveling, I arrived at The Outpost Rocky Mountains at 9 p.m. It was news to me that the front desk closes at 8 p.m. (?????). There was a sign on the door to go to a different location to pick up my room key. That actually pissed me off. All I wanted was a hot shower and a comfy bed. I also did not rent a car, so I had to request ANOTHER Lyft after I had just spent an hour in the car. Luckily, the place to pick up the key was two minutes away, but still...

Also there was a used razor in the shower and hair on the shower walls as soon as I entered the bathroom. There was only one trash can and it was so tiny. I left trash that did not fit in that tiny trash can in bags near the trash. I hope they don't charge me extra for leaving trash out.

ALSO kinda confusing to find rooms. The first room on the right of the front office is 210 and the first room on the left is 204. There should be a map or guide or something.

The neighbors were loud, but not duing sleeping hours. We had 2 amall issues with the room, but Nicky was very helpful!

写真で見て想像していたよりも小さく、質素でした。隣の部屋、上の階の音がうるさかったです。
部屋のテーブルはチェックインの時点で汚れており、自分で拭き直しました。
サービスについては疑問が大きいです。２泊したので、クリーニングは不要でリネンとタオルの交換だけするようにフロントに伝えました。スタッフが細かく希望を聞かれ、理解していた様子だったので安心していたのですが、部屋に戻ってみるとタオルのリネンの交換もされていませんでしたので、19時ごろ、タオル交換だけでもお願いできないかと夜のフロントスタッフに伝えると「ハウスキーピングルームがロックされておりできない」「わたしは聞いてない」という返答のみでした。結果汚れたタオルで２泊目を過ごしました。「マネージャーにこの件を報告し、何らかの返答をします」と言われ、電話番号を聞かれましたが、もう3日待っても電話もメールもありません。誠実さをまったく感じない対応にがっかりです。スタッフ同士の連携、伝達が成立していないようです。サービスの質に関しては最低レベルだと思います。