Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Good room quality
Friendly staff
Cons:
Issues with cleanliness
Inconsistent service
Food quality issues

Categories

Cleanliness
8.03
Some reviews indicated issues with maintenance and cleanliness, notably the shower not working and dirty carpets.
Service
8.5
Service quality varies; some guests mentioned polite staff, but others reported unresponsive service during critical times.
Location
9.54
Multiple reviews noted the excellent location, close to various attractions and transport.
Room Quality
8.49
Room quality was generally praised, though there were some issues with showers and maintenance.
Amenities
9.02
Amenities received positive feedback, especially regarding breakfast variety and convenience.
Value for Money
8.98
Good value highlighted in many reviews, particularly for the location and room quality.
Food and Beverage
8.03
Mixed reviews on food quality; breakfast quality fluctuated based on occupancy.
Overall Experience
9
Overall experience was rated highly by many, despite some significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:20

Property Description

Convenient Location
Situated in the heart of Sao Paulo, Novotel is just a block away from Anhangabau or Republica Metro Station, offering easy access to the city's attractions.

Modern Amenities
Enjoy complimentary WiFi, two restaurants serving international cuisine, a well-equipped fitness center, and reduced mobility facilities for added convenience during your stay.

Nearby Attractions
Explore the vibrant nightlife of Sao Paulo with popular bars and restaurants within walking distance. Plus, iconic landmarks like Municipal Theatre and Renaut Theatre are just a short drive away.

Experience the best of Sao Paulo at Novotel Jaraguá. Book your stay now for a memorable trip!

Important information:

Please note that guests traveling with pets weighing up to 45 kilos, must present valid vaccination documents for the animal. Please send a request to the property in advance and wait for confirmation.

Please note that minors under 18 must be accompanied by their parents and present an official ID. If only one parent is present with the minor, the absent parent must provide written authorization. If the companion is not a parent, please present a notarized authorization signed by both parents.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs BRL 45 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 3974 reviews
Cleanliness: 8.03
Service: 8.5
Location: 9.54
Room Quality: 8.49
Amenities: 9.02
Value for Money: 8.98
Food and Beverage: 8.03
Overall Experience: 9
M
MARCOS ARAQUEM • family_with_children • br
8
Custo benefício
Pros:

Café da manhã

Cons:

Havia um cheiro ruim no saguão, no carpete, parecia xixi de cachorro. Quando falamos aos recepcionistas, fizeram pouco caso.

2026-03-07 • via Nuitee
V
Valdir Aparecido • family_with_children • br
9
Estadia razoável mas gosto de ficar aí neste hotel
Pros:

Atendimento da recepcionista muito bom , café da manhã muito bom ,

Cons:

Precisa lavar a porta do banheiro do quarto parte superior estava muito suja , barulho me encomoda

Estas fotos são das toalhas que limpei a porta

2026-03-06 • via Nuitee
M
Magda • extended_group • br
8
2026-03-06 • via Nuitee
A
Anderson • couple • br
1
Pessimo atendimento e quartos com cheiro de mofo .
Pros:

Chegamos no hotel demorou mais 1:30 para fazer checkin pouca gente atendendo e todos despreparados.

Cons:

Ao entrar no quarto o cheiro de mofo estava muito forte , quarto sem ventilação . O cheiro do mofo estava tão forte que tivemos que mudar de hotel e não ficamos nem 20 minutos

2026-03-06 • via Nuitee
L
Leoniz • couple • br
10
2026-03-06 • via Nuitee
N
Nicole • couple • fr
10
Pros:

Belles installations, bien situées car proches du "Centro". Buffet du petit-déjeuner diversifié.

Cons:

Rien

2026-03-05 • via Nuitee
D
Daniel • extended_group • br
10
2026-03-05 • via Nuitee
P
Paula • family_with_children • br
10
2026-03-05 • via Nuitee
M
Murilo • solo_traveller • br
10
EXPERIÊNCIA INESQUECÍVEL
2026-03-05 • via Nuitee
L
Lopes • couple • br
10
2026-03-04 • via Nuitee
M
Marcio • extended_group • br
10
Valeu a estadia.
Pros:

Limpeza do quarto, o atendimento demorado!

Cons:

Tv não é Smart.

2026-03-04 • via Nuitee
G
Giogio • couple • br
10
Excelente, café da manhã impecável e quarto muito bom.
Pros:

Organização e atenção dos colaboradores.

Cons:

Tempo de espera no check-in. Porém acredito que o sistema estava instável.

2026-03-04 • via Nuitee
D
Douglas • extended_group • br
8
Se não tivesse tido problemas com o chuveiro, teria sido fantástica.
Pros:

Localização

Cons:

Funcionaria do checkin muito mal preparada, pela manhã não tinha agua quente para tomar banho.

2026-03-04 • via Nuitee
E
Elienai • extended_group • br
10
Pros:

Td mt bom

2026-03-04 • via Nuitee
J
Julia • family_with_children • br
10
Ótimo custo-benefício, superou as expectativas.
Pros:

Achei um ótimo custo-benefício. O quarto quádruplo era espaçoso, superou nossas expectativas. O banheiro limpo, amplo e agradável, chuveiro muito bom. A variedade do café da manhã nos deixou muito satisfeitos também.

Cons:

Ficamos chateados pois recebemos uma informação errada sobre o horário de início do café da manhã, o que nos impediu de tomar o café da manhã no último dia, antes do nosso voo. Mas isso não tirou créditos do resto da estadia ter sido muito positivo.

2026-03-03 • via Nuitee
J
JOSE • family_with_children • br
10
2026-03-03 • via Nuitee
G
Gil • couple • us
10
2026-03-02 • via Nuitee
F
FERNANDO CERQUEIRA NORBERTO • couple • br
9
excelene localização. hotel antigo mas majestoso
2026-03-02 • via Nuitee
G
Gil • solo_traveller • us
10
2026-03-02 • via Nuitee
Z
Zanrosso • couple • br
10
Pros:

Conforto

2026-03-02 • via Nuitee