Rose Garden Inn - San Jose Airport

Hotels
6 (469 reviews)
1860 The Alameda , San Jose , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Fax/photocopying
Facilities for disabled guests
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean room
Good location
Friendly staff
Cons:
Dirty facilities
Service issues
Old furniture and broken amenities

Categories

Cleanliness
4.46
Multiple reviews indicate dirty rooms and unclean facilities, including issues such as bed bugs.
Service
6.93
Service issues were noted, but some reviews mentioned helpful staff.
Location
7.47
Positive mentions of the location being good, but overshadowed by other complaints.
Room Quality
5.42
Complaints about old furniture and broken amenities, impacting overall comfort.
Amenities
5.45
Missing expected amenities, but some positive aspects noted regarding room features.
Value for Money
5.41
Average perceived value based on mixed reviews related to service and cleanliness.
Food and Beverage
6.46
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
6.43
Mixed feedback with several severe complaints, impacting the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:14

Property Description

Convenient Location

Located just 1.6 km from Mineta San Jose International Airport, Hotel Rose Garden offers easy access for travelers. Situated near major attractions, guests can explore the city with ease.

Comfortable Accommodations

Each room is equipped with modern amenities including free WiFi, flat-screen cable TV, microwave, and fridge. Guests can enjoy a comfortable stay with plush towels and complimentary toiletries provided.

Dining Experience

Indulge in a culinary experience at Mango’s Mexican Restaurant, located on-site. Open daily from 10:00 to 21:00, guests can savor delicious meals and cocktails without having to venture far.

Book your stay at Hotel Rose Garden for a convenient and comfortable experience near popular attractions in San Jose.

Important information:

For free cancelation, guest must cancel before 18:00 1 day prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 469 reviews
Cleanliness: 4.46
Service: 6.93
Location: 7.47
Room Quality: 5.42
Amenities: 5.45
Value for Money: 5.41
Food and Beverage: 6.46
Overall Experience: 6.43
M
Martinez • family_with_children • us
10
2026-02-14 • via Nuitee
B
Briana • family_with_children • us
5
2026-02-08 • via Nuitee
E
Eugene • family_with_children • us
8
2026-01-28 • via Nuitee
W
wooning • couple • us
10
2026-01-23 • via Nuitee
W
wooning • couple • us
10
2026-01-23 • via Nuitee
W
wooning • couple • us
10
2026-01-23 • via Nuitee
I
Itzel • couple • us
10
2026-01-20 • via Nuitee
M
Marcel • couple • us
1
They Charged me saying i broke a lamp that i never seen or touched
2026-01-20 • via Nuitee
W
Walter M • extended_group • us
5
2026-01-19 • via Nuitee
H
Heidi • couple • us
7
Bueno
Pros:

El servicio en si todo

Cons:

Costo ver tv

2026-01-19 • via Nuitee
R
Rosa • couple • us
2
Disappointed in my stay
Pros:

Just the fact that it had parking on the property

Cons:

There were a lot of things wrong with this property. When I first booked it, I didn’t get the option of booking a handicap room as I am disabled. Instead, I listed on my booking that I’d prefer a room on the 1st floor and handicap accessible. I arrive to the hotel and checked in, and the front desk told me there were no rooms on the 1st floor and no elevators, either. I had to climb up stairs, which is impossible for me as I have a disability and use a walker.
When inside the room, the bathroom and water had a foul smell. The front door and bathroom door were extremely hard to open and close. The bathroom door is warp, making it hard for any disabled person to close either door.
The outlet that is apart of the dresser next to the bed was unplugged and fell off when trying to use it. The lamp by the desk/table had no light bulb so I could not even use it.
The description of the hotel says it has a garden and a swimming pool as part of its amenities. When I arrived, there was no garden and the swimming pool was empty-no water. This is false advertising. The entire look of the hotel and its amenities for hotel stayers were false and untrue.

2026-01-19 • via Nuitee
A
Alex • couple • us
1
2026-01-19 • via Nuitee
B
Brennen • extended_group • us
1
2026-01-19 • via Nuitee
M
Meskerem • family_with_children • us
3
Cons:

We booked 3 rooms online through Booking.com, each listed as having two queen beds to accommodate our group of 5 adults and 5 children. However, upon arrival, we were given only 2 rooms, each with just one queen bed. In addition, the booking clearly stated that breakfast was included, but there was absolutely nothing provided, not even a snack, tea, or coffee. This experience was very disappointing and far from what was promised

2026-01-19 • via Nuitee
S
Simone • family_with_children • us
1
Didn't stay
Pros:

Nothing. Didn't even stay the night. I left an abusive relationship and had my two, tired and scared children in the car. I had booked in advance and the supervisor saw my reservation on Booking.com but not in her system. She had to call Booking.com but they said they'd get back to her. After waiting after an exhausting day for over 30 minutes and my kids tired in the dark parking lot, I left. Unbelievable

Cons:

Service

2026-01-19 • via Nuitee
R
Rosa • family_with_children • us
1
Pesimo cervicio
Cons:

K no me atendiron ala hora k yegue no avia nadie en la oficina i ya tenia la reservacion i me tuve k hir a rentar a otro lado

2026-01-19 • via Nuitee
R
Rachel • extended_group • us
4
Wouldn't recommend staying here
Pros:

The hot water in the shower stays hot for a long time.

Cons:

They don't actually offer breakfast even though they boast one, the pool, in the middle of summer, is under construction, there was no fridge or microwave in the room, no screens on the bathroom window, the metal drain cover in the bathroom wasn't screwed on, and the wifi sucked.

2026-01-19 • via Nuitee
C
Caroline • couple • us
1
This is just a gross bad place that made me feel dirty and unsafe. Never again.
Pros:

Dirty with empty weed containers under the dresser, so room clearly wasn’t thoroughly cleaned. There was no remote so tv could not get used.
People were partying next door and the pool also had no water in it.

Cons:

Cleanliness, no pool, no tv, had to wait longer to check in due to office not having someone at the front desk.

2026-01-19 • via Nuitee
L
Layton Brito • couple • us
10
2026-01-19 • via Nuitee
M
Mary Lynn • extended_group • us
2
The staff at check in was not experienced & the debit machine was not working so did not stay
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee