Highland Inn - San Bernardino

The room was dirty. I heard gunshots during my stay on top of numerous sirens. And the AC was leaking all over my floor. I will be contacting management

No microwave, tissue, conditioner

The office smell when I walk on 9

There were spiders and bugs on the floor crawling around. When I got there I tried showering and the water was cold. I let the water run for 20 min and it never got hot. The air conditioner was also broken I had to mess with the broken buttons so it could stay on.

There were too many ants in the bathroom. Plus the staff that was very rude telling us to get off the property when I came to the office the next morning to request for another night and was about to pay cash too. He's about in his mid 30s, working in the morning acting like he thinks he's the owner when to find out he's just one of those that's here to go college etc. He has curly, wavy long haired, Western Indian staff members, with a dark complexion and spoke well in English It was the first time that my husband and I had experienced our first time staying at the motel ever since new management took over. My husband and I had a little disagreement that morning, but it gives no right for that staff to make the decision telling us that we can't stay there another night and told us in his loud voice to leave the property. Extremely rude, arrogant, obnoxious and no manners at all for someone to be in the motel business accommodating customers. . Highland Inn definitely will not get any referral from us since we've stayed there years back longer than this new management took over. No maid sewing at all in the morning to even ask for dry towels. This place is not THE place to go to for a night. Just because they are close to yamaava casino and remodeled their rooms, it doesn't mean the place or the staff are the best friendly people to come deal with. My husband and I were pleased with the awesome couples from Canada, Quebec and they both lived in LA for a long time and until now they both are in Highland at Highland Inn. Awesome couples! They made my husband and I feel so welcomed and pleased on the day we checked in. The dumb staff that was rude to us both the morning after we stayed one night , hopefully no over has to deal with him like we both did. He doesn't even care when I said they will get a bad review for their place. That's not how business places operate. Customer satisfaction is very important for customers to return.

Nothing not to like

To close to the street and very noisy at night. The door has big gap so the noise can go through.

Bed was somewhat hard.