Holiday Inn Express & Suites Naples Downtown - 5th Avenue by IHG

Hotels
•
Holiday Inn Express
8.6 (1208 reviews)
1785 Fifth Avenue South , Naples , US
+1 239-261-3500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very clean rooms and common areas
Friendly and helpful staff (many reports)
Excellent location near downtown/5th Avenue and beach
Good, varied breakfast (some call it awesome)
Free parking and 24/7 coffee
Comfortable beds and spacious rooms
Good value compared to nearby hotels
Cons:
Reception reported as unmotivated or dismissive in some cases
Serious billing/no-show incident and lack of room cleaning reported
Elevator/lift was broken for a stay (carrying luggage to 4th floor)
Housekeeping timing issues (too early) or missed cleaning
Fire alarm problems during stay
Small pool and limited breakfast seating in busy times
Some parts of building (entrance canopy) show wear

Categories

Cleanliness
9
Multiple reviews repeatedly praise cleanliness: 'very clean', 'todo muy limpio', rooms and common areas well maintained.
Service
8.3
Generally staff described as friendly and helpful, but there are notable negative reports about reception being unmotivated or dismissive and a serious no-show/charge complaint.
Location
9.2
Many reviewers highlight excellent location near downtown/5th Avenue and the beach; parking and proximity repeatedly praised.
Room Quality
8.6
Rooms described as comfortable and spacious with good beds; some notes that the building is older though renovated and pool/area smaller than expected.
Amenities
8.2
Breakfast offerings, free coffee 24/7, free parking and branded toiletries were mentioned positively; criticisms include few breakfast tables and a small pool.
Value for Money
9.1
Several guests explicitly call out strong value compared to nearby alternatives (e.g., switching from Hyatt House) and good cost-benefit for price paid.
Food and Beverage
8.5
Breakfast is frequently described as very good to excellent and varied, though a few guests suggested improvement in quality or space during service.
Overall Experience
7.9
Overall stays are positive for many guests (clean, good location, friendly staff), but some serious service incidents (billing/no-show, fire alarm issues, elevator problems) lower the aggregate experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location Near Naples Beach and 5th Avenue
Located just 1.6 km from Naples Beach, restaurants, and shopping at 5th Avenue, Holiday Inn Express & Suites Naples Downtown - 5th Avenue offers the perfect blend of relaxation and convenience for your Naples getaway.

Relaxing Amenities for a Memorable Stay
Unwind in the heated outdoor pool and hot tub, start your day right with a daily hot breakfast, and soak up the Florida sun on the sun terrace. Stay productive with the work desk, stay entertained with the flat-screen cable TV, and stay connected with free WiFi throughout the hotel.

Additional Features for Your Comfort
Take advantage of the business center, fitness center, and launderette during your stay. With Southwest International Airport just 39 minutes away and Marco Island a short 27-minute drive, your travel convenience is assured.

Book now for an unforgettable Naples experience at Holiday Inn Express & Suites Naples Downtown - 5th Avenue.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RSW

Location

Guest Reviews

8.6
Based on 1208 reviews
Cleanliness: 9
Service: 8.3
Location: 9.2
Room Quality: 8.6
Amenities: 8.2
Value for Money: 9.1
Food and Beverage: 8.5
Overall Experience: 7.9
M
Michele • couple • us
10
We love everything from the front desk to the staff that you don’t see.
Pros:

I love that the property is maintained as far as cleanliness, comfort, and consistency. The staff is friendly and always helpful,

2026-10-31 • via Nuitee
G
Gabriela • couple • ch
8
War für eine Nacht tip top
Pros:

Lage und Preis, Frühstück war vielseitig,

Cons:

Der Lift war defekt, mussten die Koffer in den 4 Stock tragen, ausserdem war der Lift schlecht gekennzeichnet. Jedoch am nächsten Morgen war er wieder repariert. Beim einchecken war die Frau an der Rezeption nicht sehr motiviert, aber auch nicht unfreundlich

2026-10-27 • via Nuitee
P
Patricia • extended_group • br
10
2026-10-24 • via Nuitee
A
Ariel • solo_traveller • ar
9
2026-10-21 • via Nuitee
P
Paula • extended_group • us
10
Excelente. Excelente
Pros:

People are friendly.
El personal del hotel muy amable y servicial, limpio, cómodo y excelente ubicación cerca de todo.

2026-10-21 • via Nuitee
D
denise • solo_traveller • us
9
2026-10-19 • via Nuitee
D
dutra • extended_group • us
5
2026-10-19 • via Nuitee
R
Raquel • solo_traveller • us
9
Pros:

Clean nice breakfast

2026-10-15 • via Nuitee
P
Patrick • couple • nl
8
2026-10-15 • via Nuitee
P
Pedro • extended_group • ar
1
Una vergüenza
Cons:

La gente de la recepción no tiene ganas de atender, el primer día no registraron nuestro ingreso por ende al otro día nos cobraron 237 dólares de no show up Fee y tampoco tuvimos limpieza de la habitación, cuando reclamamos Dave nos dijo que era normal que se nos iba a reintegrar solo, el descaro para mentirnos fue total. Malísima experiencia

2026-10-11 • via Nuitee
R
rodrigo • family_with_children • br
10
Muito bom, vale a pena
Pros:

Muito proximo de tudo em naples

Cons:

Do cafe da manha, mas ta ok… pelo preco foi otimo

2026-10-10 • via Nuitee
O
Octavio • couple • us
10
2026-10-07 • via Nuitee
O
Octavio • couple • us
10
2026-10-07 • via Nuitee
C
CRISEL • extended_group • us
10
Pros:

Everything was clean, the breakfast very complete I will back

Cons:

The housekeeper service is to early we can’t clean our room after 12

2026-10-07 • via Nuitee
T
torres reyes • family_with_children • us
9
Volveré en otro momento
Pros:

La atención del personal desayuno limpieza y ubicación

Cons:

Todo me gustó

2026-09-17 • via Nuitee
C
Carlos • couple • us
10
Really enjoyed my stay, great location.
Pros:

Very clean and the staff was very friendly and helpful.

2026-09-09 • via Nuitee
D
Del castillo serps • family_with_children • us
8
2026-09-08 • via Nuitee
D
Daymari • family_with_children • us
8
2026-09-08 • via Nuitee
A
Alexander • couple • us
10
2026-09-06 • via Nuitee
M
Michael • couple • us
5
Caught desktop putting people through to my room on the phone that wasn't for me late night Saturday
Pros:

Great

Cons:

Nothing was bad just the fire alarm kept going off for two days while I was there.

2026-09-03 • via Nuitee