SureStay Plus by Best Western San Antonio Fiesta Inn

Hotels
9 (174 reviews)
13535 W Interstate Highway 10, San Antonio, Texas, 78249 , San Antonio , US
1-210-696-2400

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Facilities

Free breakfast
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Express check-in/check-out
Fitness facilities
Fireplace in lobby
Television in common areas
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Value for money
Cons:
Old mattresses
Odor in bathrooms
Limited breakfast selection

Categories

Cleanliness
8.46
Clean but some issues reported with the bathroom and odor.
Service
9.93
Staff were friendly and helpful, enhancing the overall experience.
Location
9.47
Convenient location, close to many attractions.
Room Quality
7.92
Rooms reported as old with cleanliness issues.
Amenities
8.95
Nice pool area and family-friendly setup.
Value for Money
9.91
Affordably priced with decent quality.
Food and Beverage
7.96
Limited breakfast options noted by guests.
Overall Experience
9.43
Generally positive experiences with some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:21

Property Description

Relaxation at Your Fingertips

Recreational Delights: Enjoy the outdoor pool and fitness center.

Convenient Amenities: Benefit from complimentary Wi-Fi, full breakfast, and a cozy lobby fireplace.

Prime Location: Explore nearby attractions like Crystal Ice Palace and The Shops of La Cantera.

Plan your stay at SureStay Plus by Best Western San Antonio Fiesta Inn for a memorable experience.

Important information:

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 174 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 9.91
Food and Beverage: 7.96
Overall Experience: 9.43
C
Carlos • partner
8
Pros:

CLEAN ROOM

2025-10-12 • via Nuitee
J
jonathan
6
Pros:

Hotel has seen better days. Not much of a selection at breakfast. Cost of room and location main reason picked this hotel. Staff friendly and met our needs.

2025-10-05 • via Nuitee
O
Orlando • family
10
Pros:

We had a great stay. We really liked it and plan to go back.

2025-09-29 • via Nuitee
L
Lizbet
10
Pros:

Staff was great. Hotel a little run down but safe area for cars

2025-09-24 • via Nuitee
J
James • friends
10
Pros:

Nice place, very clean.

2025-09-19 • via Nuitee
D
Diana
10
Pros:

The beds

2025-09-18 • via Nuitee
D
Dawna
8
clean soft bed
Pros:

Front desk was wonderful. Grounds were clean. Room had the musty odor of AC not running consistently in Texas. I turned it on full blast and left for dinner. When I got back, the smell was faint. Bed was clean and comfy. The shower head looked like it had not been cleaned in a long time with rust stains or hard water stains or whatever. Looked down to see if a bath was a better option and the drain plug was worse. You could see where the water had been dripping and caused rust on the tub. I showered quickly. Check out was via a text message. Only complaint is that shower.

2025-09-17 • via Nuitee
A
Alvaro Armando
4
Used to be a solid 3 star now is 2 stars hotel.
Pros:

Staff was really nice, the problem I see is the matress are old in my bed was an area like a pot hole and you need to look a better place i the bed. The shampoo, conditioner and body wash in tbe shawer were switched. And the worst in a second t
Room for my brother and wife the room was undone dirty bathroom and beed linens were not clean or they are very old.

2025-09-16 • via Nuitee
R
Raghuram
8
Pros:

Affordable and provides value.
Old building

2025-09-15 • via Nuitee
W
William
10
Awesome
Pros:

Clean room. Clean property. I was impressed. Will stay again.

2025-09-05 • via Nuitee
B
Bryanna • partner
10
Pros:

pool was very pretty and staff was very nice and helpful. close to lots of shopping!

2025-09-04 • via Nuitee
A
Anthony
4
Pros:

Bedding was old and musty, and there were roaches.

2025-09-04 • via Nuitee
D
Dexter
8
Nice staff
Pros:

The staff were very helpful and were very nice!! We’ll definitely stay here again!!

2025-09-02 • via Nuitee
J
Jason
10
Pros:

Convenient clean spot for families. Pool was in center of hotel and my kids loved it. Close to fiesta Texas and lots of restaurants and stores. Very comfy beds and good safe parking.

2025-09-01 • via Nuitee
V
Verified traveler
8
Pros:

Room is big, but restroom was smelling like pee since arrived, breakfast is quite small, night shift was not able to explain on deposit, but overall good

2025-08-17 • via Nuitee
C
Christopher
10
Pros:

My weekly haunt when in SA. Always friendly and well kept. Economically priced but not a cheap hotel.

2025-08-12 • via Nuitee
K
Kevin N BJ
10
No complaints
Pros:

Our trip was nice and quiet which is whatbwe were looking for.

2025-08-06 • via Nuitee
S
Surya
10
Pros:

Room was clean, bed was comfortable, A/C worked well, plenty of parking. No issues

2025-07-30 • via Nuitee
R
roel • family
4
Pros:

Great staff , dirty room

2025-07-23 • via Nuitee
T
Timothy
2
Pros:

.

2025-07-17 • via Nuitee