Baymont by Wyndham Bay City

Rooms smelled bad, floors were very sticky, lots of cobwebs, hair everywhere, just plain gross

We drove two hours to the area to attend a funeral and decided to book a hotel for the night rather than make the long drive home afterward. We checked in on time and returned later that evening expecting a clean, comfortable room where we could simply relax and get some rest. Unfortunately, our experience was extremely disappointing.

We specifically chose a king room advertised with a balcony/patio and a coffee maker. The balcony/patio was permanently closed, with a large sticker on the glass stating, “Do Not Open.” Having the ability to step outside directly from a ground-floor room, rather than having to walk through the hotel to find an exit, was one of the reasons we selected this room. Neither was the promised coffee maker available.

The TV remote was missing, and the replacement provided by the front desk had no battery cover, meaning we had to be careful not to dislodge the batteries. Ironically, we later discovered the original remote tucked beneath the headboard, behind the mattress.

Things got worse when we lifted the sofa bed cushions and found dental flossers underneath them, raising concerns about how thoroughly the room had been cleaned. The shower floor mat was also so dirty that wiping it with a towel and water revealed just how much grime was on it.

The following morning, at approximately 8:30 a.m., I attempted to get a cup of coffee before breakfast ended at 9:00 a.m. The machine dispensed only hot water. I spoke directly to the front desk employee, who acknowledged there was no coffee. When I asked whether there was no coffee at all, despite breakfast still being served, the answer was essentially yes. There was no coffee, and if any breakfast food remained, it was not available either.

After a long, emotionally difficult day attending a funeral, we weren't expecting luxury. We simply expected the advertised amenities, a clean room, working equipment, and basic hospitality.

Did not seem too clean the bed was thrown together and not properly made. There were cigarette urns in the blankets and I could not watch television

Our room was extremely dirty, with the bathroom being the worst. There was large amounts of hair clumps in the shower and behind the toilet along with wrappers and other garbage. Nothing in the room worked such as the refrigerator, the coffee pot, electrical outlets (one plug worked ans/or would hold a charger in the socket and some of the lights. The "normal" amenities were non existent such as a microwave, a hairdryer, a working refrigerator, a working coffee pot, an iron and having room tidied up (we were there for 2 nights and I understand the "green" concept with lines and towels, however, the beds weren't made, trash emptied, vacuum/swept etc was not even done). The room had a very cold/stark vibe with bare walls that badly needed repair and paint, along with the laminate floors and no rugs, yet very dirty and needing to be mopped.

Everything

The room was dirty, smelled absolutely awful, not safe, pot smoking smells, requesting a FULL refund - did not stay - looked inside the room and immediately walked out to the front desk and requested a full refund - summited a refund request through Booking.com. WOULD NEVER RECOMMEND!

So bad, people working on vehicles and thought for sure my car was going to be used as parts. I actually left and went else where because I was so uncomfortable

The rooms need a little refreshing and paint touch up but were clean. The breakfast was a little limited and could use more protein / meats / hard boiled eggs etc.

Mold in bathroom, holes in blanket and top cover. No trash can.

Everything was perfect

Clean

The smell.

Somewhat worn facilities. But for the price not bad.

Everything was pretty cool.

Location is not the most desirable. There is no elevator and my mom is 87 (kind of hard to walk those steps).

The room and halls were a little musty until the air condition circulated it through. The loud music well into the night from other rooms.