Best Western Chocolate Inn at the Park

Hotels
•
Comfort Inn
7.8 (265 reviews)
1200 Mae St , Hershey , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good breakfast
Cons:
Cleanliness
Room maintenance
Noise from renovations

Categories

Cleanliness
5.55
The carpets were reported as dirty and the housekeeper did not clean the room.
Service
9.05
Most reviews mentioned friendly staff, though there were complaints about response times.
Location
9.55
Excellent location close to attractions, restaurants, and activities.
Room Quality
6.55
Issues with room maintenance, running toilet, and limited space for larger groups.
Amenities
7.55
Basic amenities available, but some reports of poor room functionality.
Value for Money
8.05
Average pricing, but dissatisfaction due to cleanliness and room conditions noted.
Food and Beverage
8.55
Generally good breakfast options were praised across multiple reviews.
Overall Experience
7.55
Mixed experiences noted, with some guests expressing they would revisit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:56

Property Description

Convenient Location
Located just 3 miles from Hershey Chocolate World and Hershey Gardens, our Pennsylvania hotel offers easy access to popular attractions.

Comfortable Accommodations
Our spacious rooms are elegantly styled with rich colors and dark wood furniture, and feature modern amenities such as free Wi-Fi, coffee maker, and a safe. Select rooms also include a microwave and refrigerator for your convenience.

Relaxing Amenities
Start your day with a complimentary full breakfast and fresh coffee, and unwind in our indoor heated pool after a day of exploring. Guest laundry facilities are available on site for your convenience.

Book your stay now and experience the perfect blend of comfort and convenience at our Pennsylvania hotel.

Important information:

Pool is open.

Limited stayover housekeeping services available upon request.

Please note that our property is currently undergoing renovations. While we are working to minimize disruptions, you may notice some construction activity during your stay. We appreciate your patience and understanding as we work to enhance your future experience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 265 reviews
Cleanliness: 5.55
Service: 9.05
Location: 9.55
Room Quality: 6.55
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 7.55
M
Michelle • couple • us
1
Pros:

When we arrived at the hotel, it was totally unacceptable. The parking lot was empty. There were dumpsters everywhere. When we walked in the lobby, it was dark ceiling panels were all out, and there was not a soul in sight. The receptionist was very nice. She explained that they were under construction. She understood that we did not want to stay at this hotel.

2026-05-07 • via Nuitee
A
Amanda • family_with_children • us
4
Pros:

front desk was very nice and helpful
location

Cons:

cleanliness, found trash in room that wasn't cleaned,

2026-05-04 • via Nuitee
A
Angela • family_with_children • us
3
2026-04-16 • via Nuitee
M
MYD • extended_group • us
8
Comfortable stay and breakfast was good!
Cons:

Some lamps not working in the room. Some outlets not working and had to charge phones elsewhere. Bathroom tubs look a little weathered, some build up. Since sinks are outside, maybe more shelves or places to put your stuff on besides towel racks, when showering.

2026-04-13 • via Nuitee
B
Bruce Graybill • solo_traveller • us
5
Pros:

The room was nice.

Cons:

Stood at the front desk for 20 minutes while front desk staff took her smoke break. The hotel was under renovations and when we went to our room, we couldn't get to it because of construction equipment blocking the hall.

2026-04-12 • via Nuitee
B
Bryan • extended_group • us
9
Great stay for the price.
Pros:

Staff was excellent and went above and beyond to help. Complimentary breakfast was excellent!

Cons:

The hotel is being refurbished so there were wires visible in the ceiling, no ceiling tiles in the hall and outdated furniture. But we could see the boxes and knew they were updating. They apologized about the appearance.

2026-04-10 • via Nuitee
_
_B • family_with_children • us
4
Only stayed one night but would’ve switched if the stay was longer
Pros:

Location

Cons:

Old and dated

2026-04-08 • via Nuitee
V
Victoria • couple • us
6
Construction outside our room
Pros:

Location and breakfast

Cons:

They were doing construction right outside our room and we were not made aware. We saw it when we went up to our room and it didn't look like it was being done elsewhere so I was confused as to why that was where we were placed.

2026-04-07 • via Nuitee
R
Rusty • family_with_children • us
10
2026-04-07 • via Nuitee
M
Meilani • family_with_children • us
10
2026-03-30 • via Nuitee
E
Elaine • couple • us
1
They Are Very Rude
Pros:

nothing

Cons:

everything

2026-03-30 • via Nuitee
T
Tori • family_with_children • us
5
Overall, it was OK. I would probably stay here again if looking for a budget hotel, but if it was based off comfort then
Pros:

Location is great, pool was nice

Cons:

Beds were so uncomfortable, a lot of construction, elevators were a little jenky and dirty,

2026-03-30 • via Nuitee
R
Rusty • family_with_children • us
8
2026-03-26 • via Nuitee
D
Dianna • family_with_children • us
2
2026-03-23 • via Nuitee
D
David • family_with_children • us
3
Wait until renovations are done to stay here.
Pros:

Good location and the front desk staff was very nice.

Cons:

The hotel is under renovation. Boxes stacked in the lobby. No ceiling in the hallway. The lobby and first floor is dark and dingy. Breakfast ended before the scheduled time. Our room had a clogged sink. Not a great stay.

2026-03-16 • via Nuitee
E
Emily • family_with_children • us
8
2026-02-24 • via Nuitee
E
Elaine • family_with_children • us
5
It served its purpose but hoping the renovations will be finished if we decide for next year and jsurnas affordable
Pros:

It's renovating so a little dirty the pool didn't feel clean and the room was not warm Tv didn't work in one of the rooms

Cons:

The beds were good

2026-02-13 • via Nuitee
D
Dalton • solo_traveller • us
3
The price/location was decent. However, room was really dirty with old hairs everywhere
Cons:

The room was really dirty.

2026-01-29 • via Nuitee
R
Rhiannon • couple • us
7
Great location and clean but beds aren't very comfortable.
Pros:

It was in a great location and clean. Breakfast had good options, tasted good, and was hot and ready when they said it would be. Staff was friendly and the hotel was quiet. TV had decent channel selection.

Cons:

The bed was super firm and the pillows are small. The couch in the room was also very firm/not very comfortable to sit on and the coffee table was very wobbly.

2026-01-29 • via Nuitee
A
Adrienne616 • Solo travel • Waldorf, Maryland
2
Stay Away!
Pros:

Apparently this hotel is in the process of being renovated, the way it was presented on their website, the renovations were already done. Exposed wiring everywhere, elevator a wooden box, whole hotel should have been closed while renovating. I will never stay here again.

2026-01-21 • via Tripadvisor