Radisson Hotel St Louis Downtown Convention Center

Hotels
•
Radisson Americas
5.9 (738 reviews)
811 North 9th Street , Saint Louis , us
+1 314-421-4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
3.48
Multiple reviews indicate serious cleanliness issues, including hair in the shower and dirty rooms.
Service
7.95
Some reviews mention polite staff, but there are complaints about a lack of service, particularly in housekeeping.
Location
8.49
Multiple positive mentions about the hotel's convenient location near event venues.
Room Quality
4.44
Comments suggest rooms were not as represented and had issues such as not being properly cleaned.
Amenities
5.47
Facility amenities were described as adequate but raised issues regarding the ice machine and absence of clean towels.
Value for Money
4.93
Reviews indicate that guests felt they did not receive good value for their payment, citing high prices for poor conditions.
Food and Beverage
6.48
Feedback on the breakfast pricing was negative, with complaints about its value.
Overall Experience
5.95
Guests had mixed experiences, with several urgent complaints about cleanliness and poor service overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:26

Property Description

Prime Location near America’s Convention Center

Classically Furnished Rooms with Modern Amenities

Indulge in comfort with cable TV, work area, ironing facilities, and tea/coffee-making amenities in each room at Holiday Inn Downtown St. Louis Convention Center.

Convenience and Leisure at Your Fingertips

Enjoy a 24-hour front desk, business center, and fitness facility during your stay. Unwind at the St. Louis Sports Hall of Fame Sports Bar & Grill offering delicious American cuisine.

Book now to experience the perfect blend of convenience and leisure at the heart of downtown St. Louis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 738 reviews
Cleanliness: 3.48
Service: 7.95
Location: 8.49
Room Quality: 4.44
Amenities: 5.47
Value for Money: 4.93
Food and Beverage: 6.48
Overall Experience: 5.95
D
Devin • solo_traveller • us
1
Cold room and even colder check out
Pros:

There were a couple of good front desk attendants. There were another couple of employees that were less than helpful.

Cons:

The area and parking situation. Area dirt and unkempt. Got a parking ticket because of renovation and very bad signage. The outlets didn't work until after I (the customer) had to figure out and fix the problem. The AC was broken and stuck on 58°.

2026-08-07 • via Nuitee
J
Joi • solo_traveller • us
10
2026-08-07 • via Nuitee
R
Riley • extended_group • us
7
Cons:

No parking lot

2026-08-07 • via Nuitee
C
Catina • family_with_children • us
2
Horrible
Pros:

Nothing

Cons:

Parking was 3 blocks down on the side of the road because the pay to park lot 2 blocks down was full.
Pool was GREEN
View was concrete wall
Hotel was run down and DIRTY
Paint chipping in bathtub

2026-08-07 • via Nuitee
A
Alyssa • extended_group • us
6
It was a great stay, and the price wasn't all too bad for the location and time we went.
Pros:

The room was comfortable, and just like I had expected when I saw the pictures. It was a nice one-night stay for both me and my friend. The location was generally good, and it wasn't much of a walk from anything.

Cons:

We had trouble with the bathroom, the shower was lacking some pressure, and it looked like the toilet was leaking a little. Just some things needed to be fixed, like lighting and such.

2026-08-07 • via Nuitee
V
Victoria • solo_traveller • us
1
Pros:

Filthy...asked 3 times for extra towels, never brought them..we checked out early...to dirty!!
Carpet was stained and dirty, my grandbaby ran around in the room for an hour or so...bottom of his feet were black!!!

2026-08-04 • via Nuitee
S
Stephanie • couple • us
4
It was just okay.
Pros:

The staff was friendly and helpful.

Cons:

The room wasn’t clean. The bathroom didn’t have any soap or clean towels. There was garbage left in the room from the person that stayed in it before us. There were dirty cups. The bathroom sink was still dirty.

2026-08-04 • via Nuitee
M
Miller • extended_group • us
5
Dirty.
Pros:

The concessions in the lobby.

Cons:

The room for falling apart. The walls were tapped together and the panel on the bathroom sink as coming off. The room was dirty, the beds weren’t made properly and there was hair all over the bathroom ceiling.

2026-08-04 • via Nuitee
E
Emily • solo_traveller • us
6
Good and bad
Pros:

Location was good for walking to the stadium. Downstairs lobby is nice. Staff was great. Room was quiet, even being close to elevators.

Cons:

Parking is not convenient and costs extra. The pool was green (very gross) and there were no signs saying it was closed. It should be. The rooms are nice, but even with the AC on, they felt just a bit damp (floors, sheets, etc). Bathtub/shower needs updated (room 271)

2026-08-04 • via Nuitee
S
Shem • family_with_children • us
2
Good price, very outdated, dirty couch, and facility needs an overhaul
Pros:

I liked the area, the hotel is deceiving

Cons:

Not clean, ratchet doors, very unkept. Might be the worse hotel I’ve ever stayed at

2026-08-04 • via Nuitee
J
Justin • couple • us
10
2026-08-03 • via Nuitee
T
Teri • family_with_children • us
5
2026-08-03 • via Nuitee
J
Juan • solo_traveller • us
10
2026-08-02 • via Nuitee
T
Teresa • solo_traveller • us
1
Beware of this Hotel. No bueno!!!
Pros:

The location is great if you're going to America's dome. It's a 10 minute walk.

Cons:

Lots of stuff out of service. In my room which was a handicapped room. The fridge didn't work, the bathroom door was so hard to open or close thank God I wasn't handicapped. No ice, swimming pool was so nasty but no sign saying it was closed. There was 3 elevators but only one worked, luckily I was on the second floor. There's a bar and grill supposedly but no grill. The parking is horrible. They do not have a parking garage so if you can't find a parking space around the hotel you are screwed. The pictures do not look like what the hotel really looks like. Beware and stay away from this hotel!!!

2026-07-25 • via Nuitee
K
Kim • couple • us
1
If it was possible to book at a nearby hotel, I would have checked out.
Pros:

Sheronda was very nice.

Cons:

The breakfast wasn't included like advertised it was an additional $14.95 per person, the attached restaurant/bar was closed, the air wasn't working, only one elevator was working, the toilet in the room was leaking reported it and nothing was done, no outside sitting area, and minimum staff of 1 during a very busy time, parking wasn't conducive.

2026-07-24 • via Nuitee
E
Eileen • extended_group • us
1
I was very disappointed with my stay at this hotel. Unfortunately, the experience did not meet my expectations. The room
Pros:

It’s was not clean the staff was very unprofessional no a/c in the lobby or in the hallways

Cons:

This hotel should be shutdown

2026-07-24 • via Nuitee
A
Andrew • family_with_children • gb
3
Would be happy to pay much more to stay somewhere else
Pros:

Free parking

Cons:

Very dirty pool and unwelcoming staff. No facilities on site for such a large hotel and it was dirty

2026-07-24 • via Nuitee
M
Murdock • solo_traveller • us
3
Horrible stay!
Pros:

Nothing!

Cons:

Our first room had poor air circulation the bathtub was dirty looking there was stain on the wall/ holes in wall the carpet was wet and stained. The second air conditioner was super loud and the circulation was also poor the fridge wasn't cold at all the whole hote air was poor the whole hotel was hot! Than breakfast was NOt free! Which it should have been the parking lot was under construction they didn't not state any of these conditions on there website this was a bad hotel stay for us and will never stay there again!

2026-07-23 • via Nuitee
H
Humphrey • couple • us
5
No AC in lobby,hallways and in some rooms. Bath ceiling was falling apart above the tub. Stains on floors and bedding.
Pros:

Distance from the dome 10/10

Cons:

Not enough parking. Had to park further down the road the first night. Second night my car was gone through and trashed. Second day had water falling from the ceiling right in the lobby as soon as you come in.

2026-07-23 • via Nuitee
N
Nancy drew Williams • solo_traveller • us
1
Pros:

N/A

Cons:

The parking for handicap was awful, 1 spot and we were told that we had to park quite a ways from the hotel and pay for it and walk back. They only had the 1 spot and couldn't accommodate any more. We waited over 3 hours for the lady to finally find our reservation after being told we didn't have 1. The front desk staff was very rude and hateful. Only 1 elevator was running with the line to use it was very long and we waited over 20 minutes to get to our room and when we checked out it was worse, we waited for 8 elevators to try and get downstairs, finally ended up taking the stairs while trying to get all of our things down as well. The only person there that was willing to assist us was the young man on night shift, he was very kind and respectful. Our room had no top blankets only 2 sheets, the air conditioner cover was broken and partially laying in the floor. We stayed for 3 days with no room service. When we first arrived we were told no rooms were available, but somehow they finally found us a room after 3 hours and a reservation.

2026-07-23 • via Nuitee