Radisson Hotel St Louis Downtown Convention Center

Hotels
•
Radisson Americas
5.9 (345 reviews)
811 North 9th Street , Saint Louis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Polite staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
3.48
Multiple reviews indicate serious cleanliness issues, including hair in the shower and dirty rooms.
Service
7.95
Some reviews mention polite staff, but there are complaints about a lack of service, particularly in housekeeping.
Location
8.49
Multiple positive mentions about the hotel's convenient location near event venues.
Room Quality
4.44
Comments suggest rooms were not as represented and had issues such as not being properly cleaned.
Amenities
5.47
Facility amenities were described as adequate but raised issues regarding the ice machine and absence of clean towels.
Value for Money
4.93
Reviews indicate that guests felt they did not receive good value for their payment, citing high prices for poor conditions.
Food and Beverage
6.48
Feedback on the breakfast pricing was negative, with complaints about its value.
Overall Experience
5.95
Guests had mixed experiences, with several urgent complaints about cleanliness and poor service overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:26

Property Description

Prime Location near America’s Convention Center

Classically Furnished Rooms with Modern Amenities

Indulge in comfort with cable TV, work area, ironing facilities, and tea/coffee-making amenities in each room at Holiday Inn Downtown St. Louis Convention Center.

Convenience and Leisure at Your Fingertips

Enjoy a 24-hour front desk, business center, and fitness facility during your stay. Unwind at the St. Louis Sports Hall of Fame Sports Bar & Grill offering delicious American cuisine.

Book now to experience the perfect blend of convenience and leisure at the heart of downtown St. Louis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.9
Based on 345 reviews
Cleanliness: 3.48
Service: 7.95
Location: 8.49
Room Quality: 4.44
Amenities: 5.47
Value for Money: 4.93
Food and Beverage: 6.48
Overall Experience: 5.95
D
Dan • family_with_children • us
10
2026-04-04 • via Nuitee
L
Lawrence • couple • us
7
2026-04-04 • via Nuitee
C
Cassandra • family_with_children • us
8
2026-04-04 • via Nuitee
V
virginia • family_with_children • us
2
Disappointed. Specifically looked for pool to ease back pain. Way to cold
Pros:

Staff was nice and friendly. Room was clean

Cons:

Pool was ice cold. No heater at all. No restaurant. No parking

2026-04-04 • via Nuitee
D
durham • extended_group • us
8
Pros:

Close to the convention hall

Cons:

Room service never came in to make bed or give new towels

2026-04-02 • via Nuitee
W
William • couple • us
4
2026-04-02 • via Nuitee
B
Baird • family_with_children • us
1
LIVE BED BUG, inadequate response from Hotel management/leadership
Pros:

Close to the convention center

Cons:

Found a live bed bug in our room the first night. We have photos. If you stay here, check your mattress seams and headboard carefully before you unpack.
The hotel moved us to a new room, but beyond that did nothing to make this right. I spent the rest of my stay contacting HMA Management and Choice Hotels corporate trying to get a response. A week later I am home with no refund, no compensation, and no acknowledgment of how serious this is.
I arranged my own K9 pest inspection at checkout at $250 out of pocket just to make sure we weren't bringing anything home to Salt Lake City. That should have been the hotel's responsibility.

2026-04-01 • via Nuitee
A
Alec • couple • us
4
The price per night doesn't match the quality of this hotel.
Pros:

I like that it was the cheapest hotel in town for opening day

Cons:

There was no hotel parking. The hotel relied on you using public parking spots that cost $15 a day. The hotel itself was pretty dirty for how much we paid each night. Staff wasn't rude but definitely at times seemed like they were annoyed by customers coming up to the desk.

2026-04-01 • via Nuitee
J
Jeremy • couple • us
1
Avoid at all cost.
Cons:

The room was dirty. The indoor pool was ice cold. The room had zero hot water. The tv had several dead spots in the screen. The room also had many repairs that were needed. The hotel does not offer parking.

2026-03-31 • via Nuitee
G
Gary • extended_group • us
8
Pros:

Easy to our venue, front desk helpful.

Cons:

No free breakfast, dir t y hallways, slow elevators, noise after 10pm.

2026-03-31 • via Nuitee
G
George • solo_traveller • us
8
Pros:

Comfortable bed,great location.

Cons:

Very slow elevator. Toilet leaked,so it would refill the tank every 45 seconds.

2026-03-31 • via Nuitee
M
michele • couple • us
5
2026-03-31 • via Nuitee
I
Iris • solo_traveller • us
3
amazing staff, not great hotel
Pros:

right behind the convention center

Cons:

stinky!

2026-03-31 • via Nuitee
K
Katie • family_with_children • us
5
We were very close to our destination at the convention center, hotel was dirty/uncared for- trash sitting around in
Pros:

Very convenient to convention center

Cons:

Very dirty, baseboard falling off in room, shower curtain missing, which made a big mess in the bathroom.

2026-03-31 • via Nuitee
R
Randy • extended_group • us
1
Front desk personnel tried to scam me into giving another $955 claiming they couldn’t find my room reservation, loudly s
Pros:

I liked the lobby

Cons:

The rooms were partially unpainted, air didn’t work in a few rooms, workers were unprofessional

2026-03-30 • via Nuitee
C
Cory • solo_traveller • us
4
2026-03-30 • via Nuitee
A
Angelo • couple • us
2
Not worth what I paid
Pros:

Not much

Cons:

No house keeping in 3 days, broken toilet seat, running shower and trash on grounds and in hallway

2026-03-30 • via Nuitee
Y
Yalanda • couple • us
10
2026-03-28 • via Nuitee
P
Prachi • couple • us
9
2026-03-26 • via Nuitee
J
Josh • family_with_children • us
6
Pros:

Close to the convention center, water pressure was good.

Cons:

Staff not to friendly , price to high , under construction with no discount, dirty floors all over, main doors hard to open, restaurant not open.

2026-03-24 • via Nuitee