Microtel Inn & Suites by Wyndham Matthews/Charlotte

Hotels
•
Microtel Inns & Suites
6.7 (614 reviews)
1603 Matthews-Mint Hill Road , Matthews , US
+1 704-321-4820

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location / close to destination
Some staff/front desk attendants were kind and polite
Comfortable bed mentioned by one reviewer
Clean room reported by at least one guest
Reasonable price for some guests
Cons:
Strong unpleasant odors in hallways and rooms (mildew, cigarette, weed)
Rooms and bathrooms reported as dirty (crumbs, unclean towels)
Outdated, poorly maintained rooms (small/broken TVs, lack of seating)
Rude or unhelpful staff reported (specific complaints about manager 'Jack')
Broken TV(s) and noisy rooms (stairway slamming)
Weak/limited breakfast and spotty WiFi; people loitering outside

Categories

Cleanliness
4.8
Multiple reviewers report filthy rooms, unclean bathrooms, crumbs on the floor, dirty towels and strong mildew/cigarette/weed odors in hallways and rooms — cleanliness is noticeably poor.
Service
7.2
Mixed reports: several guests praise kind/front desk attendants, while others describe rude or unhelpful staff (specific complaints about a manager named Jack and inappropriate interactions) — service is inconsistent but has positive instances.
Location
9
Repeatedly highlighted as excellent/very convenient by multiple reviewers — location is a clear strength.
Room Quality
5.8
Rooms are described as outdated, uncomfortable, noisy (near stairways), with small/broken TVs, minimal seating and signs of poor maintenance — below average room quality.
Amenities
6.6
Basic amenities present but weak in execution: noisy AC, limited/weak breakfast, spotty WiFi and minimal in-room provisions were mentioned — moderate but imperfect.
Value for Money
7
Mixed perception of value: some guests found the price reasonable for location, others felt the quality did not justify the cost — overall slightly positive due to location/price comments.
Food and Beverage
6.2
Limited comments mostly criticize the weak/poor selection at breakfast — food & beverage is slightly below average.
Overall Experience
7
A mixed overall impression: excellent location and occasional friendly staff offset significant cleanliness and maintenance problems for many guests, yielding a middling-to-slightly-positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Welcome to Microtel Inn in Matthews, North Carolina!

Convenient Location:
Located just 4 km from Matthews International Sports Complex, our motel offers easy access to nearby attractions and events.

Comfortable Accommodations:
Each air-conditioned room features a cable TV, private bathroom with free toiletries, and cozy linen to ensure a comfortable stay.

Convenient Amenities:
Enjoy our daily continental breakfast, stay connected with free Wi-Fi access, and take advantage of our 24-hour reception, luggage storage, and vending machines.

Book now and experience a pleasant stay just a short drive away from Pebble Creek Golf Course and Charlotte-Douglas Airport!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

6.7
Based on 614 reviews
Cleanliness: 4.8
Service: 7.2
Location: 9
Room Quality: 5.8
Amenities: 6.6
Value for Money: 7
Food and Beverage: 6.2
Overall Experience: 7
J
Jason • couple • us
5
2026-10-25 • via Nuitee
A
Armando José • family_with_children • us
5
Muy buen ubicado y buena atención pero le falta aseo a las áreas comunes
Pros:

La cama habitación era comoda, estaba bien para su precio, pero el hotel en general, las áreas comunes. los pasillos huelen feo. Pero cuenta con una ubicación excelente. La atención del personal, tambien fue muy amable.

Cons:

El olor de los pasillos y las áreas comunes en general

2026-10-19 • via Nuitee
M
Michelle • couple • us
9
2026-10-16 • via Nuitee
K
Kyle • family_with_children • us
1
2026-10-15 • via Nuitee
G
Gene / Robin • solo_traveller • us
7
Would stay again
Pros:

Clean room

Cons:

Tv broke and didn't work

2026-10-10 • via Nuitee
M
Martha • family_with_children • us
6
2026-10-09 • via Nuitee
S
Salomon • extended_group • us
8
Pros:

Location.
For the concrete actions, not their failed. To arbitrary social norms and illusory categorizations

Cons:

I didn't like the mirrored

2026-10-09 • via Nuitee
S
Samkelisiwe • solo_traveller • us
5
2026-09-15 • via Nuitee
R
Robert • solo_traveller • us
8
2026-09-07 • via Nuitee
B
Benedict • solo_traveller • us
4
2026-09-01 • via Nuitee
J
Jaime • couple • us
10
2026-08-30 • via Nuitee
R
Roman • solo_traveller • us
8
2026-08-28 • via Nuitee
D
Doug • solo_traveller • us
7
2026-08-24 • via Nuitee
A
Austin • solo_traveller • us
1
This hotel needs to be looked at by upper management and they need to take care of this problem.
Pros:

I didn’t like anything. This place was absolutely disgusting. I walked in thinking good. Looking around thinking eh it’s just a weekend. Got to my room and said absolutely not and got my refund immediately. Not taken care of, extremely out dated, filthy and had terrible mildew odor that would smack you in the face as soon as you opened the door.

Cons:

Everything. I did not like a single thing about this hotel. Especially the price for what the place was.

2026-08-24 • via Nuitee
L
Ludovic • solo_traveller • fr
3
Pros:

Honnêtement seul l'emplacement et peut être le prix sont raisonnable pour le reste cela est très compliqué

Cons:

Le personnel n'est clairement pas la pour vous aider
Le petit déjeuner est faible en terme de choix
La salle de bain et les serviettes ne sont pas propre
Il y a des odeurs de weed a tout va personnellement je n'ai rien contre mais quand l’odeur est si forte que c'est comme ci c'était moi qui fumait cela devient compliqué...
La clim fait un énorme bruit de moteur très perturbant pour dormir.

2026-08-18 • via Nuitee
M
Mark • couple • us
1
Fire Jack and review all the rooms for comfort.
Pros:

Location was good
The price was OK
But not much more

Cons:

The desk manager (Jack) was not friendly, Jack lied about the occupancy. He was very lazy to help with simple requests like he was doing me a favor. Never greeted me as came in or departure of hotel. Jack only played games at the counter.

The room sold to me was a deluxe Queen. It was not deluxe at all. Only one towel. No seating for the guest. Only one chair for double occupancy. The bathroom was not cleaned and the trash can was full from the past guest.

I booked for 3 days but departed a day early.

It was a very loud room right by the stairway door Slamming late and early

The TV was so small it was hard to see.

Only high power overhead lights. This room was bare minimum Very uncomfortable.

2026-08-17 • via Nuitee
K
Kyle • solo_traveller • us
10
2026-08-03 • via Nuitee
P
Parks • solo_traveller • us
10
2026-07-25 • via Nuitee
K
Konstantin • solo_traveller • us
9
2026-07-20 • via Nuitee
S
Shirley • solo_traveller • us
8
2026-07-18 • via Nuitee