Crowne Plaza New Orleans French Qtr - Astor by IHG

Hotels
•
IHG
7.4 (631 reviews)
739 Canal Street at Bourbon, New Orleans, Louisiana, 70130 , New Orleans , US
1-504-962-0500

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Service inefficiencies
Subpar room quality
High fees

Categories

Cleanliness
1
There were complaints about dirty floors and moldy smells in the rooms.
Service
1
While the staff was kind and attentive, guests experienced significant check-in issues.
Location
1
Great location; right by Bourbon Street and close to attractions.
Room Quality
1
Reports of unpleasant odors and subpar room conditions.
Amenities
1
Certain amenities like fridge availability were inconsistent.
Value for Money
1
Additional charges and hidden fees lead to complaints on value.
Food and Beverage
1
Breakfast was well-received, but the initial service was inadequate.
Overall Experience
1
Both check-in and check-out were problematic, leading to a disappointing overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 14:20

Property Description

Recreational Amenities:

Enjoy the outdoors with the hotel's refreshing outdoor pool and a state-of-the-art fitness center.

Dining and Refreshments:

Indulge in delectable meals at Dickie Brennan’s Bourbon and unwind with your favorite drink at the bar/lounge. Don't miss the daily cooked-to-order breakfasts at your convenience.

Event Spaces and Services:

Host your events seamlessly at the hotel's expansive 32000 square feet of versatile space and take advantage of amenities such as the 24-hour business center, express check-out, and attentive concierge services.

Book your luxurious stay at Crowne Plaza New Orleans French Qtr - Astor and immerse yourself in the heart of the vibrant city, steps away from Bourbon Street and Canal Street.

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 631 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
D
Deborah • family
8
Pros:

Valet Parking was fine. The web site says valet is $49.00 a night and we got charged $59 a night.
Also there were no batteries in our safe and they told us they would bring us some and they never did. We were there three nights.

2025-10-13 • via Nuitee
G
Gabriel
10
Pros:

Excellent service

2025-10-12 • via Nuitee
S
SAMMY • friends
8
Pros:

Very easy to.get to many places from the hotel,very convenient

2025-10-11 • via Nuitee
K
karen • family
6
Pros:

Parking is 49$ per night . Very easy and very nice valets for unlimited in and out. The room was clean and comfortable but somewhat run down. The location was excellent.

2025-10-11 • via Nuitee
P
Paul
10
Pros:

right next to bourbon street

2025-10-11 • via Nuitee
E
Ericka
10
Pros:

Great location

2025-10-10 • via Nuitee
K
Kenneth
10
Pros:

Front desk representative was great, Joy! Location was awesome. Room for very nice, clean and comfortable.

2025-10-10 • via Nuitee
R
RITA • partner
10
Pros:

It's good staff was very pleasant in some part of the hotel can be cleaner.

2025-10-10 • via Nuitee
D
Dennis • partner
8
Pros:

We stayed in room 2211 electrical outlets needs some work

2025-10-09 • via Nuitee
G
Guy
8
Pros:

No wifi for my fire stick

2025-10-08 • via Nuitee
L
Leonard
4
Pros:

Had to change room because of barking dogs at 1245am..
Had to listen to people next door yelling for an hour...
HAD TO WALK DOWN 9 FLOORS CAUSE OF THE FIRE ALARM GOING OFF...Then later at 1140pm the alarm went off again...3 bad nights and 2 good nights...

2025-10-08 • via Nuitee
A
Avraham
4
Pros:

The reception manager she’s amazing stuff are amazing but rooms has mould. Showerhead is leaking.

2025-10-08 • via Nuitee
D
Donnalyn
10
Pros:

Everything was great.

2025-10-08 • via Nuitee
F
Frances
10
Pros:

Beautiful hotel but very busy

2025-10-07 • via Nuitee
J
Jennie • family
8
Pros:

Convenient

2025-10-07 • via Nuitee
T
Tanasia • friends
2
Pros:

This property is only good because of the location. It’s literally around the corner from all the entertainment. Check in was 4pm my room wasn’t ready until 5:40pm. The room wasn't cleaned it had stained sheets and stained towels. The staff are very friendly and professional I will say that.

2025-10-07 • via Nuitee
J
Jon • friends
10
Pros:

Great hotel with easy access to everything! Staff was great! Very helpful and knowledgeable. Gym was adequate to get a good workout in.

2025-10-07 • via Nuitee
R
Rashelle • family
4
Pros:

Very dated. Toilets were horrible and ran all night long. Our room was very dank and smelled terrible. We could get head people in other rooms talking and fighting all night long all three nights we stayed

2025-10-07 • via Nuitee
D
Devin • friends
10
Pros:

Great area near a lot of food places that are walking distance, rooms are nice and quiet and comfortable

2025-10-06 • via Nuitee
J
Judy • partner
10
Pros:

Location, location, location. On the corner of Canal and Bourbon. Very nice rooftop pool. Walkable to everything

2025-10-06 • via Nuitee