Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Nice pool area
Friendly staff
Cons:
Cleanliness issues
Limited vegetarian options
Room maintenance problems

Categories

Cleanliness
7.58
Some guests reported cleanliness issues with room upkeep.
Service
8.55
Overall service was praised, though some issues were noted.
Location
9.09
Consistently mentioned as a strong positive aspect.
Room Quality
7.04
Mixed reviews; some rooms were well-rated while others were described as outdated.
Amenities
8.07
Amenities were generally well received, especially the pool.
Value for Money
7.53
Value perception was low due to room quality and service issues.
Food and Beverage
8.08
Breakfast options received mixed feedback, lacking for some guests.
Overall Experience
8.05
Overall, guests had a good experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:12

Property Description

Luxurious Beachfront Property

Outdoor Infinity Pool and Spa Services
Mercure Kuta Bali boasts an outdoor infinity pool and spa services, perfect for relaxation after a day at Kuta Beach. Unwind with a Balinese massage at Bali Spa or soak up the sun by the rooftop pool.

Dining with a View and Nightlife
Indulge in a buffet dinner with Asian and Western dishes at Alang Alang Restaurant while enjoying splendid views of Kuta Beach. End your day with cocktails at the Lotus Lobby Bar or the Pool Bar, both offering a vibrant nightlife experience.

For a beach getaway filled with luxury and convenience, book your stay at Mercure Kuta Bali now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 2487 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 7.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 8.05
A
Audra couple au
10
Very comfortable and relaxing.
Pros:

We have been staying here for 15 years and the Hotel staff are so friendly and recently surprised me with a birthday cake and balloons very thoughtful.

2026-08-29 via Nuitee
S
salim extended_group om
6
2026-08-29 via Nuitee
F
Frank solo_traveller au
9
Comfortable room at great location
Pros:

The room was very comfortable, once I worked out where the aircon control was. The infinity pool was impressive , with a small shallow pool for kids. The location was good for me as I had family staying next door. Service at front reception was super efficient.

Cons:

Only a minor thing but the aircon was set at 16deg, which was freezing. I eventually found the control and adjusted.

2026-08-29 via Nuitee
S
salim family_with_children om
7
2026-08-29 via Nuitee
R
Rajaa solo_traveller ma
9
2026-08-29 via Nuitee
A
Anthony Sarda solo_traveller ph
8
2026-08-28 via Nuitee
N
Nouzha family_with_children fr
6
Déçu de la chaîne Mercure pour cet hôtel qui a besoin de travaux d’isolation.
Pros:

L’emplacement

Cons:

Le bruit dans les chambres! Il fait vraiment changer l’isolation des fenêtres. Chambres étroites. Bruyants.

2026-08-27 via Nuitee
T
Thomas couple de
9
2026-08-27 via Nuitee
H
Hafiz saghir ahmad couple ae
10
Staff is very polite especially reseptionist staff is cool….hotel location is infront of the kuta 🏖️..
Pros:

Everything is prefect…

2026-08-27 via Nuitee
J
Jacqueline solo_traveller au
8
2026-08-25 via Nuitee
S
Sarah extended_group au
7
Great location, shopping beach etc. staff super friendly
Pros:

Loved the roof top pool view. The staff were friendly. The location great.

Cons:

The pillows were very uncomfortable and we were told we were upgraded to level 2. I booked level 1 for the patio and no stairs. The upgraded room only had one chair on balcony and no table where as my original booking had 2 chairs and a table. I would have liked the staff to ask before doing this. I didn’t question it afterwards as we didn’t want to offend.

2026-08-25 via Nuitee
R
Rosie couple vn
6
Pros:

La verdad es que no lo pude conocer, me tuve que quedar en otro hotel debido a una confusion de correos y comunicaciones entre booking noreply y el hotel. De hecho la calificacion de arriba no vale ya que no me quede en el hotel por razones que acabo de explicar.

Cons:

Nunca puede llegar al hotel ya que por la diferencia de horarios hubo un email de booking diciendo que me habian cancelado la reserva, asi que reserve en otro hotel en Kuta. Aun asi, me cobraron la habitacion y la comunicacion con booking noreply me hizo muy complicado el comunicarme directamente con el hotel.

2026-08-25 via Nuitee
I
Imran couple sa
10
Perfect place for honeymoon
Pros:

The location is perfect, with plenty of restaurants, supermarkets, and shopping areas nearby. All the staff were also very friendly, helpful, and welcoming.

Cons:

All was good

2026-08-24 via Nuitee
F
FASIH extended_group pk
10
2026-08-24 via Nuitee
E
Ece solo_traveller de
8
2026-08-23 via Nuitee
A
anas solo_traveller ma
10
Amazing stay
Pros:

We had a great stay at Mercure Kuta, we have been extremely well greeted by the staff especially Mrs. Inten.
The room was clean, confortable with a balcony offering the greatest view on the ocean.
The hotel got a breakfast buffet with lots of tasty choices both local and continental.
The ameities include a pool with the view on the ocean.

2026-08-23 via Nuitee
R
Rosanna couple it
10
2026-08-23 via Nuitee
A
Arianna family_with_children it
10
2026-08-22 via Nuitee
D
driss couple ma
10
2026-08-21 via Nuitee
M
Marina solo_traveller it
9
Pros:

La gentilezza, la posizione, la colazione, la piscina con vista sul mare al quarto piano

Cons:

Nulla

2026-08-20 via Nuitee