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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Massage services
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Packed lunches
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public transport tickets
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Happy hour
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Hosted evening meal (reserve)
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Beach toys
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Rooftop garden
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Beachfront Property
Outdoor Infinity Pool and Spa Services
Mercure Kuta Bali boasts an outdoor infinity pool and spa services, perfect for relaxation after a day at Kuta Beach. Unwind with a Balinese massage at Bali Spa or soak up the sun by the rooftop pool.
Dining with a View and Nightlife
Indulge in a buffet dinner with Asian and Western dishes at Alang Alang Restaurant while enjoying splendid views of Kuta Beach. End your day with cocktails at the Lotus Lobby Bar or the Pool Bar, both offering a vibrant nightlife experience.
For a beach getaway filled with luxury and convenience, book your stay at Mercure Kuta Bali now.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location
Clean
Would benefit from some refurbishing
地點方便、員工非常友好
水壓不足
Location
Room is small
Room was great. Bathroom lovely. Location awesome. Rooftop pool and view was great.
Breakfast buffet was squishy and not as good as other places.
Location was great, practically on the beach. Beach is very busy, can be loud at night due to hard rock playing live music late
Breakfast was very poor. The only edible food was the omelette. The rest was very greasy and favourless.
Had a really bad encounter on the last few days of our visit. On our last day my partner was vomiting excessively. We tried to extend the visit explaining our circumstances. They has no empathy and they did not try to help get an extra two days (we had no accommodation as we were supposed to be travelling to ubud). They ended up giving us and extra day which we paid for. It took so much back and forth to get this and they didn't offer any extra help to book another day at another hotel near by.
On the last day we were here my partner was throwing up blood and needed emergency care ASAP. We called room service and explained the situation and asked for them to book a taxi. We were transferred five times. Eventually they told us to come downstairs even when we asked for help with luggage. Once we were downstairs we asked if we could book a taxi in which we were told 'one moment'. My partner was clearly very ill, they would have seen this. They continued to serve other guests and laugh together behind the counter. I then asked again 10 minutes later what was happening . She again said one moment. I then again explained the emergency and they then got on the phone to the taxi.
Whilst I was in the toilet my partner asked reception for a bag to throw up if needed. They told him to ealk round the the bar and ask. The bar tender said he had no bags (possibly a language problem) as he then gave him a black bag after alot of back and forth.
At no point did any one display any concern even when I was visibly distressed and my partner was looking so very ill.
This is is extremely disappointing service and extremely different to the the hotel we are now staying in. They have offered so much help at gold resort. Thank goodness Mercure didn't allow us to stay any longer. A terrible experience.
لايوجد شطاف في الحمام
Staff was really helpful and kind :)
Our doors were left open after cleaning , which wasn’t great
de locatie en het personeel
Vlekken in het bed (laken)
Het uitzicht van het zwembad op de zee was magisch bij een zonsopgang of ondergang.
En het ontbijt was heerlijk, je had zoveel keuze dat we niet wisten waar te beginnen.
Alles van eten en winkels om te shoppen waren op voetafstand haalbaar.
Het personneel was heel aardig en respectvol.
Hadden alles geregeld voor ons, dat we later mochten uit checken met dat lns vlicht pas om 20u was en dan de taxi naar het lichthaven ook.
Als je geen +62 telfeoon hebt Kan je geen disneyplus kijken.
De bedden waren wat hard en de lussens ook waardoor ik vaak slecht sliep en een stijve nek had.
Er is 1 kleine vuilbakje in de wc die al snel vol is.
De deur naar het kamer terras is niet volledig dicjt waardoor je alles van buiten hoort.
De ac is wel heel luid maar als we hem afdeden was het stikkend heet in De kamer, na tijdje sliepen we wel door het geluid heen.
Very relaxed and welcoming,
Nothing at all,
Le service était excellent, vous avez brillamment répondu à nos attentes, encore merci 🙏
La taille de la chambre était un peu juste, nous avions 2 grosses valises, et un peu de mal à les ouvrir en même temps.
Все великолепно! Чистота номера, кухня, расположение, бассейн, виды, обслуживание. С удовольствием еще вернусь сюда!
Breakfast was good
Nothing comes to mind
Great location.
A bit old. Could do with a revamp
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