Candlewood Suites Austin-Round Rock by IHG

Hotels
•
Candlewood Suites
7.6 (253 reviews)
521 South Interstate 35 , Round Rock , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Nice location
Cons:
Poor cleanliness
Lack of breakfast
Room and bathroom maintenance issues

Categories

Cleanliness
6.24
Several reviews complained about cleanliness, including filthy conditions and pests.
Service
8.21
Some reviews noted good service but highlighted issues such as overwhelmed staff.
Location
9.25
Location was mentioned positively in multiple reviews.
Room Quality
7.2
Mixed experiences with room quality, including issues with odors and poor maintenance.
Amenities
7.73
Amenities were mentioned but included concerns about lacking breakfast options.
Value for Money
8.69
Value is subjective; some felt it was decent given the price, but others had strong complaints.
Food and Beverage
5.24
No breakfast options and multiple mentions of disappointment.
Overall Experience
8.21
Overall mixed experiences; some happy, others very dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:29

Property Description

Convenient Location in Round Rock, Texas

Comfortable Suites with Full Kitchens

On-Site Amenities and Nearby Attractions

Book your stay at Candlewood Suites Austin-Round Rock for a convenient and comfortable experience in the sports capital of Texas. Enjoy spacious suites with full kitchens, a 24-hour gym, and complimentary amenities such as free WiFi and a lending locker. Explore local attractions like the Dell Computer Headquarters and Round Rock Donuts, all just a short distance away. Whether you're here for business or leisure, our hotel provides everything you need for a memorable stay.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 253 reviews
Cleanliness: 6.24
Service: 8.21
Location: 9.25
Room Quality: 7.2
Amenities: 7.73
Value for Money: 8.69
Food and Beverage: 5.24
Overall Experience: 8.21
R
Ralph nelson • solo_traveller • us
1
Bad
Cons:

The room had a terrible smell and the window was open to try to fix. After 30 min, I couldn’t stay in the room so I went to front desk and checked out requesting reimbursement for charges.

2026-04-16 • via Nuitee
Y
Yunier • couple • us
3
2026-03-14 • via Nuitee
I
Irene • family_with_children • us
4
2026-02-22 • via Nuitee
Z
Zoe • solo_traveller • us
6
2026-01-31 • via Nuitee
K
Kacie • couple • us
3
It was frustrating.
Cons:

Room wasn't ready when we got there at 4:15. We waited over 2 hours for our room to be ready. Even at that point, there were issues with our reservation. According to hotel, our payment had not gone through even though I had email confirmation through booking.com that it had, and also bank statement confirmation that the payment had been successful. To be fair, we were eventually given a room with 2 full beds when our reservation was just for a room with 1 queen bed. It was very obvious that the front desk worker was extremely overwhelmed and it seemed like the hotel was short-staffed. Also, the shower in our room did not work. Upon checkout, the payment issue was still unresolved and they said they would reach out to us at a later date.

2026-01-20 • via Nuitee
J
john • couple • us
10
Pros:

I had a great experience at this hotel. The room was clean, comfortable, and well-equipped. The staff was friendly and professional, and they made sure I had everything I needed for a pleasant stay. I especially appreciated the quiet atmosphere and convenient location. I’d definitely stay here again

2026-01-19 • via Nuitee
J
jason • extended_group • us
1
I will never book with candle wood again. I wish I could get a refund.
Pros:

They were able fix the issue of being double charged.

Cons:

The room I originally booked wasn’t available so I was given two full instead of queens. I found dead roaches and bugs between the bed and wall. The towels were stained.

2026-01-19 • via Nuitee
D
Diana • couple • us
2
Disappointed
Pros:

Bed was decent

Cons:

1st room was actually already occupied , so they got us a 2nd room. It had such a strong bad odor ( moth ball smell) that we had to change again.
The faucet was loose in tub , light bulb was not secure & flickering , noise was a little loud from frwy - frustrating .

2026-01-15 • via Nuitee
• couple • us
9
2026-01-13 • via Nuitee
K
Katie • couple • us
10
2025-12-29 • via Nuitee
S
Samantha • couple • us
10
2025-12-24 • via Nuitee
B
Barnett • couple • us
9
Overall it was great, although I really wish there had been breakfast.
Pros:

Up to date and clean.

Cons:

Parking

2025-12-24 • via Nuitee
C
Chloi • couple • us
10
2025-12-23 • via Nuitee
J
John • couple • us
8
2025-12-18 • via Nuitee
B
Barnett • couple • us
8
I will probably stay with them against
Pros:

It was clean and the staff was okay.

Cons:

No breakfast

2025-12-06 • via Nuitee
L
Lynda • solo_traveller • us
5
2025-12-04 • via Nuitee
D
Demetreik • family_with_children • us
1
A Horrible Nightmare. Paid and did not stay.
Pros:

Nothing

Cons:

It was filthy nasty with roaches and spiders in and out of the bed. It had old trash in it and was just dirty.

2025-12-03 • via Nuitee
G
Garrett • solo_traveller • us
9
2025-12-03 • via Nuitee
D
Demetrius • solo_traveller • us
10
Pros:

everything

Cons:

everything was good

2025-12-03 • via Nuitee
G
Gaelic_Gypsy • Family • Seymour, Connecticut
4
Fool Me Once, Shame on You; Fool Me Twice, Shame on Me.
Pros:

Several months ago we stayed at a Candlewood Suites and swore it would never happen again. This past week, we relented while traveling and stayed at the Candlewood Suites in Round Rock, Texas. We were tired and the driving had worn us down to the point that we decided to give this brand of the IHG family another chance - never again.

The location is right off the highway and parking ample. Despite a busy Thanksgiving week, other patrons had chosen to bypass this hotel and only about 10 cars were in the lot. We checked in easily but like our previous Candlewood Suites stay in September, they do not recognize IHG membership or status upon arrival. No big deal, but it set the tone for the stay. Our room was reasonably sized with a king bed, long work station, and small kitchen area. However, the first thing you notice when opening the room is the very strong odor of cleaning solutions. The condition of the furnishings was deplorable. The abundance of roach/rodent glue traps (4 that I found without looking) was amazing. The scattering of two roaches in the bathroom (when the lights were turned on) was unsettling. Clearly this location has problems. I believe in all sincerity that they are trying to address the issues with the aggressive chemical cleaning solutions and glue traps, but it isn't quite working yet.
I appreciate the management's efforts, but it is not a place that represents the IHG family well. As with our last Candlewood Suites stay, I blame to some extent IHG property inspectors who are doing the IHG brand a disservice by not holding franchisees accountable enough. We were fooled once (back in September) and let ourselves be fooled again. It won't happen again.

2025-11-29 • via Tripadvisor