Candlewood Suites Austin-Round Rock by IHG

Hotels
•
Candlewood Suites
6.9 (144 reviews)
521 South Interstate 35 , Round Rock , US
+1 512-828-0899

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpful front-desk staff (Joseph)
Complimentary laundry
Convenient location
Cons:
Bugs, odors and poor cleanliness
Room damage and maintenance issues (broken shower, noisy fridge, AC problems)
No/limited breakfast or F&B options

Categories

Cleanliness
2.5
Multiple reports of bugs, strong odors and visible wall/door damage indicate poor cleanliness and housekeeping standards.
Service
10
Consistently praised front-desk staff (notably Joseph), proactive daily checks and helpful interactions; reviewers described staff as great and helpful.
Location
10
Location was called out positively by guests and listed as a pro by at least one reviewer.
Room Quality
2.8
Multiple maintenance issues noted (broken shower, loud fridge, AC problems, wall/door damage) pointing to poor room condition.
Amenities
9
Complimentary laundry was highlighted as a pleasant surprise; amenities received positive mention despite limited F&B.
Value for Money
6.9
Standard quality for this hotel tier
Food and Beverage
5
Breakfast not available/limited F&B options were mentioned, indicating a below-average food & beverage offering.
Overall Experience
9
Mixed situation: severe cleanliness and room maintenance problems noted, but exceptional service and helpful staff led many guests to report a very positive overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location in Round Rock, Texas

Comfortable Suites with Full Kitchens

On-Site Amenities and Nearby Attractions

Book your stay at Candlewood Suites Austin-Round Rock for a convenient and comfortable experience in the sports capital of Texas. Enjoy spacious suites with full kitchens, a 24-hour gym, and complimentary amenities such as free WiFi and a lending locker. Explore local attractions like the Dell Computer Headquarters and Round Rock Donuts, all just a short distance away. Whether you're here for business or leisure, our hotel provides everything you need for a memorable stay.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Guest Reviews

6.9
Based on 144 reviews
Cleanliness: 2.5
Service: 10
Location: 10
Room Quality: 2.8
Amenities: 9
Value for Money: 6.9
Food and Beverage: 5
Overall Experience: 9
A
Angela • couple • us
6
2026-11-06 • via Nuitee
C
Chris • solo_traveller • us
8
Wasn’t to bad for the price, could use a remodeling
Pros:

Was in a good spot

Cons:

Crickets in room

2026-11-03 • via Nuitee
C
Chris • solo_traveller • us
9
2026-11-03 • via Nuitee
C
Cat • family_with_children • us
10
2026-10-28 • via Nuitee
P
Peoples • solo_traveller • us
1
Bugs, wall and door damage. Stunk
Pros:

Nothing

Cons:

Everything

2026-10-15 • via Nuitee
W
Walter • couple • us
10
Happy, Happy, Happy
Pros:

No breakfast available

Cons:

Great

2026-08-31 • via Nuitee
F
fatimahe2026 • Couples
10
It’s a must!
Pros:

Everyone is so great and helpful! Will comeback!

2026-07-23 • via Tripadvisor
G
Gwendolyn • solo_traveller • us
9
I like it here!
Pros:

All of the front desk staff, especially Joseph, who actively consulted with his peers to reconcile my records for an improved stay. Daily checks to assess my comfort level was a plus.
The laundry venue at a complimentary rate was an actual surprise! Thank you so much IHG. Candleepod.

Cons:

N/A

2026-06-30 • via Nuitee
S
Sonoe • couple • us
3
Horrible
Pros:

Location

Cons:

Broken shower, loud fridge, ac issue

2026-06-22 • via Nuitee
S
STACEY • solo_traveller • us
9
2026-05-27 • via Nuitee
E
Evans • solo_traveller • us
5
2026-05-25 • via Nuitee
R
Raven • family_with_children • us
1
Keys didn’t work, full of gnats , gave me the wrong room
Pros:

Nothing

Cons:

Everthing was horrible

2026-05-04 • via Nuitee
I
itsskylarp • Family
2
FRAUD HOTEL
Pros:

Roach infested, nasty moldy dirty. I stayed here with my husband and my newborn baby for about two months cause I was struggling to find a place and we had paid weekly and somehow they managed to steal $500 from us. We didn’t have a receipt so there was no way to go back and look at things transactions. They ended up taking 500 from us and we still have to pay them another 500 since it wasn’t in the computer system. One of the old workers told my husband that the front desk man has a habit of playing with people’s money and stealing from them so just be careful horrible place.

2026-04-16 • via Tripadvisor
R
Ralph nelson • solo_traveller • us
1
Bad
Cons:

The room had a terrible smell and the window was open to try to fix. After 30 min, I couldn’t stay in the room so I went to front desk and checked out requesting reimbursement for charges.

2026-04-16 • via Nuitee
S
ShivaniN_12 • Couples
4
Quite disappointing
Pros:

My husband and I stayed from March 5-8th and were disappointed by the general condition of the hotel. The air conditioning was quite loud, the exhaust fan in the bathroom was also very loud, and I had to wait ages to use the washing machine and dryer as long term guests were monopolizing the washers and dryers. The water faucet in the gym did not work. Also nothing was provided to us to clean our room given there was no room service for the length of our stay. We have stayed in Candlewood suites before in other states but this one was the rather disappointing.

2026-03-30 • via Tripadvisor
Y
Yunier • couple • us
3
2026-03-14 • via Nuitee
I
Irene • family_with_children • us
4
2026-02-22 • via Nuitee
Z
Zoe • solo_traveller • us
6
2026-01-31 • via Nuitee
K
Kacie • couple • us
3
It was frustrating.
Cons:

Room wasn't ready when we got there at 4:15. We waited over 2 hours for our room to be ready. Even at that point, there were issues with our reservation. According to hotel, our payment had not gone through even though I had email confirmation through booking.com that it had, and also bank statement confirmation that the payment had been successful. To be fair, we were eventually given a room with 2 full beds when our reservation was just for a room with 1 queen bed. It was very obvious that the front desk worker was extremely overwhelmed and it seemed like the hotel was short-staffed. Also, the shower in our room did not work. Upon checkout, the payment issue was still unresolved and they said they would reach out to us at a later date.

2026-01-20 • via Nuitee
J
jason • extended_group • us
1
I will never book with candle wood again. I wish I could get a refund.
Pros:

They were able fix the issue of being double charged.

Cons:

The room I originally booked wasn’t available so I was given two full instead of queens. I found dead roaches and bugs between the bed and wall. The towels were stained.

2026-01-19 • via Nuitee